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Jira Service Management
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Hi, Are we able to add those two fields above into each ticket type that is currently set up on Service Desk please? Add these fields into all ticket types without 'damaging anything', ex. changing...
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How can I get the Severity Field to show up on the JSD Mobile App?
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Hi, I was wondering if there is any documentation (or otherwise) how the post mortem tickets from incident management are being used in, for example, problem management? thanks in a...
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Hello, everyone. We have cascade field with options like Options: Test A One A Two A Others Test B One B Two B Others Test C One C Two C Others Once we select the...
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I'm not receiving email notifications when the client responds to an existing ticket but if a new ticket is created then email is received. Is this a known issue? Please assist!
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Is it possible to set the issue link for a project by default
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Hello everyone, I believe that there should be a due date column in the issue list view. Kindly take a look at the picture below: I would like to ask how to make Due Date co...
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Hi, I added a new admin to our project but she can't access some configuration pages like "Issue types". She can change the lead of the project and remove other admins but this "Issue types" is not...
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Hello Community, We recently transitioned over to the new integrated Insight in our JSM projects and were very pleased to see the integration has improved significantly. However, we were also very ...
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I'm adding some extra reports to my Jira Service Management tool. When I add a new series and fill in my advanced filter the buttons to "Add" or "Close" dissapear. There is also no scrollbar availab...
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I'm experiencing sporadic issues in Jira where a customer sends an email to our help desk but the email doesn't reach the queue (not being created). This seems to be a sporadic thing so it's hard to ...
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Hello ! I have a problem with one of my service provider. When we have an issue for him there is an automation rule which send an email to the service provider with some jira variables. But in...
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Hi, I'm trying to configure that Zoom rooms alerts will be sent to my helpdesk address and create a ticket. When I configure in Zoom admin panel to send alerts to my own email address, it's working ...
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Is there a possibility as an agent to attach files without the user having to login?
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Do we have feature in workflow weather to connect 3rd Party application through REST API service and proceed to further workflow process depending upon response and complete the process. If we have ...
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I have setup SLA for "Time to resolution". When the status is WORK IN PROGRESS, it will start counting the time. Then when we are waiting for the reply from customer, we put the status as WAITING ...
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Closed and Resolved tickets are moving back to In progress. Please let us know how to stop this
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Hi, We have ~300 backlog items with hierarchy task->subtask. Subtask is used to breakdown the work per multiple teams/products. To start using scrum we need to move subtasks to story level...
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Aside from the bell on the right-hand-side - how can I tell if I've received new emails? For instance, an open thread with a client, and I need need to see that one new reply from the client. How to ...
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I have created SLA's for time to response and time to resolution. All the time to resolution SLA's are being applied correctly, but the time to response SLA seems to be being ignored and sets 72 hour...
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Les comento que cuando realizo mis informes para presentarlos al cliente, las solicitudes creadas son inferiores a las solicitadas resueltas... Alguien sabrá el motivo? Saludos
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Hello, this seems absurdly silly. We are using Jira Service Management Cloud. On a JSM ticket, an attachment was uploaded to the Issue but not attached directly to a comment. At a late...
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We want to add Flags to Jira Service Management issues to easily note items that are blocked because of known Atlassian issues. I know we can do this with a new workflow status, but for us, that isn'...
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Hello, like in this question: https://community.atlassian.com/t5/Jira-Service-Management/Do-we-have-to-pay-for-project-Viewer-roles/qaq-p/1324437 But in the role permission tab it doesnt specif...
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We would like to make Confluence Questions available to our customers when they search the knowledge base through the Jira Service Management portal. Is this possible? Thanks!
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| June 18, 2025 4:57 PM PDT |