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Jira Service Management
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looking for some advice, docs, videos, etc. on how to set up automatic ticket rotations that would allows us to remove members from the rotation when they are out of office utilizing either native JS...
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How to edit a field that is not editable on the UI
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I have a team who wants to anonymize the developer's identity when that developer makes comments on JSM tickets. We've already taken the user info out of all the email templates that are sent...
599 views 2 0 Deleted user July 8, 2021 -
Is there a way to give a user permissions to create and share dashboards for a single project?
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Hello, Is it possible to add a variable in the Public comment added notification that when the link in the notification is clicked, it routes directly to the comment in the ticket tha...
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Can I stop "Issue updated" emails from being sent when the issue was updated by a certain user? (API
In JSM we have some custom fields that are auto populated by webhooks based on some info our agents put in the ticket For example: Organization (JSM Default) Field 1 (Custom field) Field 2...
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Hello, I need to deactivate the automatic reply mail filter so that all emails generate tickets and do not go out in a rejected state. How can I solve it? I have tried adding mail handlers but it do...
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Hello everyone, We have a problema heve. We need to deactivate a few user's access to certain products. For example: User 1 has access to Confluence and Service Desk, but User 1 didn't access...
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In our JSD project - we are seeing duplicated tickets and showing that they are being created by a user in JIRA. The history is completely blank and the user is not actually creating the ticket. It a...
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I have upgraded Jira Service Desk/Jira Service Management from v.3.12.0 to v.4.13.7 and completed re-indexing in a sandbox environment. Everything looks fine except the 'Users and Roles' section unde...
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Users trying to enter a ticket on our instance are getting the following. I don't remember ever seeing an option to enable a captcha in the request type. Could someone please assist in this matt...
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Our Field Service Team just started using Jira Service Management and we would like to be able to assign sub-tasks, if needed, to the other teams within our organization that are using Jira Software....
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How can I remove a user access without loosing tickets and deactivate their licence accounts to reduce licence costs
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Hello everybody, My query is if you can customize the URL of the customer, for example, that instead of "https://<site-name>.atlassian.net/servicedesk/customer/portal/1" appears "https://<s...
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Hi Team, Could you please share the script details and where i should write the code in order to map issue fields with other ITSM (Servicenow) . using REST API. Fields are Sta...
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I need to raise a Sev 1 incident for JIRA Service Management in my organisation. Can you help urgently, hundreds of people are unable to work.
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I'm trying an automation that automatically closes issues if it's in a certain state (open) and hasn't been updated for a certain number of days (14d). When I run the automation, I get an er...
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I chose the free trial plan but still it's showing me standard plan and a warning with expiration time need to change this back to basic free jira plan
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Since few days, I can't access to my customer access parameters in my service desk project. And the customer portal is on error with a 403 Forbidden. Someone can help me ?
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Am I right in thinking that this can only be done once you are on a paid version. Same as setting permissions / restrictions. Thanks
583 views 7 0 Deleted user July 8, 2021 -
Hi, I am using Jira Service Desk 4.13.3 and I am experiencing some weird results and would appreciate some assistance. The following two endpoints do not yield the same results based on per...
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Hi I am not suggesting the answer but I am posting my problem in service desk project. I see wrong reporter after I created a request to our service team. Here is the background information. I crea...
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Hi, after we closed the submit ticket, all of the history have been disappeared, may I know where can we look back the history of all closed ticket? (after click done, all ticket cannot be found)
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I'm trying to add any new field to our resolution transition screens that are already associated with our existing workflows in place. I was using all the default workflow and screens before and thi...
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I am working on an automation for a Jira Service Desk project called ISSM that we are using for Vendor compliance management via "Service Request" tickets. At the beginning of every month, I would li...
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