Jira Service Management

I am already part of an organization, but it says I need to 'add' or 'claim' one when I try to add new users or do anything. i don't understand what the issue is.

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Dear Team,   Ticket was not creating while we send an email, even we checked the email configuration setting. every thing is seems correct. But tickets not creating. Kindly help us on the requ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi,  Is it possible to automatically add some as participant on issue if you @mention them in comment ?    At the moment when I @mention someone in the comment they dont g...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,    I have Project Admin to the Service Project  and Site Admin to Atlasssian.   I am trying to follow these steps and cannot find the: Customize the columns in your custo...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I have returned with another niche automation/request. Scenario; A. Our monitoring utility (Icinga) creates a card whenever an issue is detected. In this card is stored details of the...

• cloud
• jira-service-management
• jira-service-management-cloud

I read on the knowledge base that you can restrict in customer permissions for customers only added to that project but the option does not exist in the UI. How can I have customers only seeing thei...

• cloud
• jira-service-management
• jira-service-management-cloud

the admins for JIRA and JIRA service management are different and i want to keep only 3 agents in JIRA service management which are different from the admins in JIRA  these 3 are completely dif...

• cloud
• jira-service-management
• jira-service-management-cloud

HI. When our customer register bugs I will be responsible for all of them. I would like to have this field blank and that I can descide who should have the ticket.  

• cloud
• jira-service-management
• jira-service-management-cloud

I have created a new issue type as " emailed request internal ", to distinguish my tickets raised by internal emails or any external email like Gmail.  But the workflow for my new issue type is...

• cloud
• jira-service-management
• jira-service-management-cloud

May I know whether PDF format is disabled or enabled in resource module of Bigpicture. Because I don't find it big template.

• big-picture
• big-template
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +1 more tag...

Wanted a free plugin or automation or built in jira feature so that the Asset has to pickup the information within the linked ticket once we link unit.

• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hello,   Is it possible to create a field so that I can use for automation but hide it completely from the agent view and customer view?   This is for a next-gen project.   Thank...

• cloud
• jira-service-management
• jira-service-management-cloud

Let's say you have a web application that your customers log in to with their e-mail address or username. Let's say, for example, this applications uses LDAP for authentication. How do you get your c...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I would like to know if it's possible to add a field in the customer view,  only enable to select for the agent, in the view of the customer must be Readonly (the customer can't change it, just ...

• cloud
• jira-service-management
• jira-service-management-cloud

I've had marginal success in setting up "templated" Jira issues in my Service Management project using custom HTML links, however cannot get certain fields to populate (such as user picker fields and...

• jira-service-management
• jira-service-management-server
• server

Hello Community, I am Makarand and I am one of the product managers from Jira Service Management. I am working on the consolidation of Automation for Jira and Legacy automation and was keen to unde...

• automation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I have a Service Management project Email support turned off because I don't want the customers to raise requests by email, but I would like them once the request is created to be able to update issu...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! I'm trying to automate my project so that when we receive an email request from address X then the analyst responsible for that customer will answer him/her.  I want to  automate...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there,   We would like to know how Insight Discovery plug-in can be used on cloud environment. As per documentation, it's required to download discovery.zip but we only have an access of Ji...

• assets-discovery
• cloud
• insight
• jira-service-management
• jira-service-management-cloud

  When i tried export i am getting following error popup. Since I have valid license for both "Bigpicture" and "Bigtemplate" installed in my instance. Both Version - 8.0.26

• big-picture
• big-template
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Никогда такого не было и вот опять

• cloud
• jira-service-management
• jira-service-management-cloud

We have defined the SLA's , we would want to calculate the MTTR and Average Response time report , Is there a way we can get these reports using query or applying some formula in any custom field get...

• cloud
• jira-service-management
• jira-service-management-cloud

When I try Connecting from Collector tool to Cloud after entering Workspace ID, Username and API Token I am getting this error:   Something went wrong, check your credentials or network connec...

• cloud
• insight
• jira-service-management
• jira-service-management-cloud

It would be really nice to have a bulk operation 'hide' available when setting up field configurations.  The current 'click > reload' for each field seems a bit OTT. 

• cloud
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

Hi, I can't seem to find the Login Screen: "Add login announcement" section on my JSM Cloud instance as per instructions on here: Adding announcements | Jira Service Management Data Center and ...

• cloud
• jira-service-management
• jira-service-management-cloud