Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello folks, I want to achieve automatic clone of the issues (from some template project) based on the codes in the description. So, when new project is created, sample task is created automatically...
-
Hello, we're using JSM cloud with a customer portal in combination with the inbuilt asset management to organize and track our technical equipment. Now in this said customer portal, we want to dyna...
-
Trying to add customer email in "Customer", the customer is displayed after creation, and invitation sent, but disappears after page refresh. It cannot be selected as a Reporter. It happened wi...
-
I created a Atlassian app to use the jira and confluence apis. but it is in my individual account only and my team members are not able to access it. is there any way distribution feature can...
-
How to Migrate a Team-Managed Project to a Company-Managed Project in Jira
-
i have a JSM and want to give jira internal users access to browse issues but not be able to transition issues. Is this possible in JSM? i tested this with an account but all they can see is the tota...
-
Hello, we got informed about a recent actively exploited vulnerability in Apache Tomcat tracked as [CVE-2025-24813|https://nvd.nist.gov/vuln/detail/CVE-2025-24813]. A CVSS Score was not assigned ye...
-
Hey all, can anyone tell me how to grant permission to view Jira Assets is JSM to other users in my organization? I can't actually seem to be able to find where Jira Asset permissions are controlled ...
-
Asap
-
Hello , i cant invite my team to my project created on jira , once they log in to the application using google account my project didn't appear noting that they are invited to t...
-
I cancelled my subscription to Jira Premium. I need to go to fthe ree package but it shows as a contact support
-
Few bits of information needed for this issue: One of our users at our University created their own JSM org (We'll call this university-team.atlassian.net) this org is not related to our license w...
-
I looked everywhere on JIRA, but I couldn't be able to find any "VIEW ALL ISSUES" option. I have admin access to the project, and tried to change schemes, permissions access, giving Direct Access, b...
-
We use Jira and Slack and I would like to know if it is possible to notify in a Slack channel or to the assignee about the status change that the assignee is responsible for. Is it po...
-
This is a Why question rather than a How... I'm working on a request to require certain fields for certain issue types in specific (Company Managed) projects. The very first thing I did was to creat...
-
Hello, I am looking to set up an automation rule to automatically set a ticket's urgency when not specified. I have set the rule up in my project, however when I create a ticket through Jira...
-
Hello, I need to process the following request: A ticket must be forwarded to third-level support. As the service management board is only to be used for the service desk, I need to open a new tick...
-
I couldn't find a way to send this message to Jira's bug report team but this has been frustrating for a few days. I use a lot of the strikethrough formatting when working on client feedback t...
-
There was a known issue yesterday which has been marked as resolved (link to issue: https://jira-service-management.status.atlassian.com/incidents/hbhx13fzvdgz). However, we are still experien...
-
i have a transition from "Work in progress" to " Waiting for customer" after customer responds it should go back to "work in progress" only not to any other status. Note: we have two transition from...
-
We are using the tool with Slack; is there any way in JSM automation to identify who clicked initiated the assist? I want to be able to auto assign the ticket to the agent who initiated.
-
As part of our approval process, we send communications to the requester letting them know we have sent an approval request to someone. As this is a customer response, it's saying the Response SLA i...
-
EDIT: Solved! See below. Hi everyone! I'm very new to JSM and Automation, but since searching online didn't get me an answer, I thought I'd post here. I would like to set up a request form for onb...
-
Good morning, how are you? For a given workflow, I created an SLA for each status. However, when I go to check the % of sla hit report, I only have a snapshot of the moment,...
-
Hi What are the rules for adding request participants to the portal view tickets? For example I am a customer on a project and in jira , can i add someone as a request participant on the ti...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |