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Jira Service Management
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I have access admin but i can't access to my users, because I neet permise What I can do?
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Hi All, We are using JIRA Service Desk Management for client issues and confluence for creating knowledge articles. When I try to create a KB article from within a JIRA Issue, it gives me o...
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I am struggling with finding the proper way to configure SSL for a JIRA Service Management Data Center implementation. I did find a guide on how to do this for the JIRA product itself, ...
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Dear Community I've got the following case: there're three customer portals created within Jira Service Management. All of them are surfacing the same clients base. However after some conside...
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I want to ask every one of our staff 3-5 questions that allow them to answer in short or long paragraphs.
903 views 3 0 Deleted user July 5, 2021 -
We are migrating our curreny Jira Server instance to Cloud and one critical component that we are looking at is reimplementing Insight Discovery to cloud. We are checking ways how will be the p...
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Hello Community, Good morning! In recent weeks in my Service Desk projects the priority field came empty, previously this field was filled automatically without the need for automation or configurat...
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Hi, I have a question regarding the follow-up with the customer. I try to answer the customer by sending him an attachment but it is not possible. Is there an option to do this?
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I created a test execution, inside of it i place 3 tests,What I need to is update the test execution to each test and make upload of evidences to each test. I'm trying use the documentat...
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I am trying to import a CSV file into Jira Service Desk. The file contains tickets with comments. For example, a ticket has 50 comments. After uploading, the comments are imported in the wrong order....
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Hey community, I have created a new issuetype and I want to change that request via mail are connected to this new issuetype. To achieve that I am in the Project settings in "Email request" and ent...
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We are using Jira service management as a support tool for customers. I have a question about behaviour when a limit is reached. When we hit the 100 notification limit, will our messages to custo...
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Hello, I have just found out that JSM issues have a new feature. If you, as an agent create a new issue not from the portal but from your agent panel and you assign the issue to a agent of your tea...
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We use the JIRA software server version, We also installed JIRA service management on the same instance However, we find that several components in JIRA service management are not enabled, which ma...
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Please help me. I would like to set permissions for downloading attachments. Is there a way? If there is no way, when will new features be added?
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There is a Description field for each Dashboard when configuring. But the Description does not show when viewing the Dashboard. I would like it to, is that possible? In order to get ou...
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Hi, May I know how can I sort the order of the created request types in the group for the Portal in the JIRA service desk. Best Regards Noor Aknan
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How can I hide JIRA default group from Portal instead of delete it. I can see the delete option but no hide option. Best Regards Noor Aknan
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Hi all, Does anyone know how to retrieve user data in Jira after deletion? cuz when deleting, all the dashboards were created by the user been removed immediately! So, I don't know how...
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Hi, I am not an Admin - merely investigating if Jira has the capabilities to complete an action to solve a problem - and I have been tasked with the following: Question: Is it possible for a ...
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Hello! Couple requests revolving around being able to tag. 1. Requesting the ability to be able for Agents to tag participants who have not Reported the issue or commented on the issue (we currentl...
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I see that search results are limited to the top 3, and this is a known issue. Will this ever be fixed? I have just uploaded a large user manual to Confluence, linked to the service management port...
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So i currently have a knowledge base set up for my JSD project and i have some filters and sheets attached to some of the pages in that knowledge base. However, when i try to search for anything the...
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When we select Project Settings -> Widget we get an error - "Unable to install the widget. Please try again in a little while."
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Hi everyone I have set up my first two ITSM projects. Each of these is for different clients groups/products. Is there a way of setting up the portals so that they don't have the link back to the m...
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