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Jira Service Management
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I've found a defect in JSM where I cannot add a customer with a completely valid email address - Jira baulks at <name>@<domain>.org.uk Having just gone through the process of adding all ...
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Hi, I have a service request that was opened through email and I would like to create a task from that service request on a JIRA software project but I would like to leave the service request open t...
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interesting. thanks.
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Hey guys, here is a beta of the new integrated PowerShell module JSM.Insight. https://github.com/DamagedDingo/JSM.Insight/ Created using these docs (not released to the public yet so subjec...
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Hi We are looking at getting a report that shows how long a ticket has been opened or it took to resolve irrespective of the status?
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HI, I don´t want export default fields. Create a filter for export report .csv with the currents fields but when check few fields, Jira always include in the export these fields: - Issue ID ...
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Hi all! I have an issue with the validity of invitation links. I have sent out 100 invitations to new customers, sending them in batches of 20 each from the dedicated section of the project. Peopl...
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Hi, So we have a sprint running for 3 weeks say 01-Jun to 21-Jun What I want is Sprint automatically gets closed on 21-Jun. Is it possible to do so via automation?
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Hi there, we are going to start using Jira Portal. You can see from below screenshot, different keywords search show differently in SEND A REQUEST ABOUT my question is: 1. What determines the SEN...
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We have added few hundreds of customers and all have received Jira welcome email. Then we have discovered that only one user is not receiving email notification when opening the ticket / add comments...
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Hi, I'm wondering if is it possible for other users in the custom field to interact the ticket from the portal? Ex. Reporter = User 1 Request Participant = User 2 Custom Field(user...
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Hello. When creating an account, follow the link https://www.atlassian.com/ru/try/cloud/signup?bundle=jira-service-desk&edition=free an error occurs, it is impossible to register an accoun...
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Unable to create screen customization for specific Portal under Jira Service Desk. Activity Performed : 1) SCreen Scheme Update / Customisation done 2) Issue Type selecti...
447 views 5 0 Deleted user May 23, 2021 -
* Are you able to set a Service desk without paying for a 365 user/mailbox? Cant seem to find a way to add a reply email address.
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HI, I have a object call Contract and it has a property call Customer. The customer has the name property completed. what I want is to name the Contract Object Like this {{Customer.Name}} Contract. ...
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In a Service Desk project with multiple clients, how can I make a downtime or any other announcement to multiple clients via email
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I have a bunch of Jira experience under my belt, which is helpful since I'm setting up a new Jira Service Management ITSM project. I understand what Components are but now I'm not sure whether to use...
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...omment_author": "null", "assignee_email_address": "null", "delayIfDoesNotExists": "true", "alias": "null", "assignee_display_name": "null", "key": "null", "-versions": [], "reporter_display_name": "null", "s...
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We are using the tool for customers to be able to create tickets through Jira Service desk. However, we have the internet locked down to certain cites. The web page displays to be able to create a ti...
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Our customers currently use Components, but we’re updating the request forms and starting to use JSM and Ops Genie. Should our customers be selecting Affected services, or Components?
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We are trying to tag or mention multiple users in a auto comment through automation rule. Step1: we created a custom user picker field Step2: copying the Userid's to user picker field...
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In a Service Desk project with multiple clients, how can I make a downtime or any other announcement to multiple clients.
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I am working on a Human Resources Onboarding automation for Jira Service Management. As HR fills out the onboarding form and places the ticket, the automation creates subtasks based on the new employ...
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Hello, I'm trying to get PingFederate authentication working with Jira. I found the following documentation: https://docs.pingidentity.com/bundle/integrations/page/gdb1563994994284.ht...
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Im based in Botswana and want to certify Jira Administrator is the exam only done at testing center?
Im based in Botswana and want to certify Jira Administrator is the exam only done at testing center?
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