Community resources
Community resources
Community resources
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Jira Service Management
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I wanted to remove certain backlog items which are not planned yet but can be needed later . I created new Archive column / workflow by using done category . I moved all as of now unwanted backlog it...
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Hi, I would like to add different templates when replying to a customer's issue. Before JSM we were using Gmail and we had customized different templates with a fixed text, example below. ...
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Team, Our customer portal has apostrophe in text, i.e. "Need help finding your way around the Service Portal and it's features, look no further." I would need to remove apostrophe from it's. ...
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Hi, I created a project so that we can track all the external customers emails received in just one place. I selected the below options: Later on I created an Organization for the p...
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Hello! I have a strange issue going on with my JIRA Service Management Instance. I have a current server setup that I am moving to the cloud, but opted to start over in JIRA cloud i...
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Hi There. I'm trying to import data of sub-task form CSV. I'm getting good "how to" information form this page: https://support.atlassian.com/jira-cloud-administration/docs/import-data-fr...
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Configurar Solicitação por E-mail Prezados(as), Estou com uma dúvida, onde eu consigo configurar para abrir uma task/Solicitação a partir de um e-mail ?
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how to write a Automation rule to move from one status to another status when replied to a mail
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Hi I have create some automation on my project. When the ticket is closed, I need to send an email and insert a comment on ticket. When the automation try to insert a comment on closed ticket, ret...
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Hi Team, Please let me know if we are on Jira Cloud, Can we share the dashboard with groups or project roles we are not part of. If there is group ZYZ, but I am not member of this particula...
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Hi We have a issue open that requires an approver set "1 approver needed to proceed" I have added myself on the project as administrator and SD agent and team, but i cannot add the additional appro...
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Team, We have queue called "All Open Tickets" which servicedesk monitors for any new tickets raised by email or via customer portal. any new user request created from portal is not reflecting in thi...
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Hi guys, just raising this issue that we've found out. When we've created our portal, no issues like this have occurred. It seems that this was a new issue. Now, months have passed, Commas started t...
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I noticed some of our clients are responding to this email "jira@xyz.atlassian.net". Does anyone know where does this email ends up? Or, there a way to change that email? Thank You!
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This is our set-up: We have a JSM project for internal IT Support. It's linked with a knowledge-base, such that we can share how-to & troubleshooting articles with our colleagues who need IT S...
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Hello. Customers of our site are not getting email alerts when said customers are added to the 'request participants' field. If a help desk agent is added to the field, they get the alerts as expecte...
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The goal is to send emails to Opsgenie which would then turn the email into an alert and from that alert it could turn into an incident. The reason we need to do this is to pretty much have opsgenie...
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I'm trying to create some "templates" for standard change requests and would like to have some default Description text or Summary text on the Request Types. Is there a way to have visible fields wit...
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Hi All This feels like a basic request, but somehow I am not getting it right. I have a due date - 15 July2021 I want an email sent out 1 business day after due date When i set up my jql query it...
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I want change the order that the service desk Icons appears on the portal, in a way that the team with the 'X' icon appears on the botton instead top of list.
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I'm transitioning from the Insight Cloud -> Insight in Service Management and am having trouble with using the 'User' Type Value. I want to be able to connect Hardware to users via the Jira Groups...
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When a reporter is changed the reporter doesn't get notifications. Example of how this works for us. Someone emails IT, instead of our tech support email. The IT person creates a ticket, a...
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I've added a custom email to receive service desk tickets which is working, but the initial response that is sent out gets sent from Customer service desk <jira@ourdomain.atlassian.net> ...
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Hello all, We are currently intending to use Atlassian Service Desk to power both an internal helpdesk for IT/Facilities/Operations/Etc, and one public for our company's customers. We are trying to...
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Hi, I want to automatically populate an Insight Custom Field with all “Inbound references” objects based on another Insight Custom Field. Is this possible and if so how? (e.g. which type of Insight...
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| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
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| January 24, 2025 4:31 AM PST |