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Jira Service Management
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I recently discovered that the company that I work for grants access to Jira Enterprise plan, although I enter with the company email and still cannot add more than 10 users to a project. Can someon...
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I have a standard Jira Service Management cloud instance and last week we accidentally deleted the instance. With Jira software when you delete a project it goes into trash/archive but this doesn't ...
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I am currently setting up JSM and adding all the custom fields that we need for service requests. The problem I am finding is that I need different fields available for this issue type dependin...
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Hi There, is there a possibility in JSD, that once a ticket has been created via sending Email to the JSD configured Email, it will send the notification alert to the same email thread, and ...
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Through the search for tasks or through the sql query, I want to find only tasks created through the support center. How to do it? In which table in the database this information is stored? Or what...
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Can I add the following validator to transition into Close status: If cascading list first value = Something, then custom field 'Field 2' is required If cascading list first value = AnythingElse, t...
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I am creating a application that makes use of the Jira service management API, and I am trying to approve issues from within my own application. I made the assumption that by using Answer approv...
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I've just started using Jira Service management and trying to change the senders name for the notifications. In my case it isn't the setting Project settings > Portal settings > Name ...
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How to reorder the formation of 'types' in de Create issue view? (see attachment) For instance put the Issue types on top and Changes on the bottom
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Example, Project A has 5000 tickets and these tickets has a link, to other projects I can get a list over which tickets that has a link, with this query project = A AND issueFunction...
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Hi everyone, I am Amen Teng. I am working on a project to build a dashboard analytics app for the team that is running customer support using JSM. I would like to gather your opinion about the dashbo...
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Jira Administration, System, Automation Rules bölümünden Onaylayanlar alanına birden çok kişi eklediğimde her birinin onayının verilmesini gerektiriyor. Kişileri yada kuralına göre nasıl tanım...
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Jira Administration, System, Automation Rules bölümünden Onaylayanlar alanına birden çok kişi eklediğimde her birinin onayının verilmesini gerektiriyor. Kişileri yada kuralına göre nasıl tanım...
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IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud
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Hi everyone, I was wondering if it is possible to use smart values to link to a Jira issue on a remote instance. We have Jira Service Desk cloud, and we have an on premises Jira instance. We are a...
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In the Manage Subscriptions section, I can see I am at the max Agents count for a free plan. Funny thing is as many view and filters I go through, I can't find a way to see who the agents are. I can ...
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So we got 5 different projects, where the clients can create a ticket and report a problem. Now we want to be better organized, so we would like have a another project, where all the tickets of the 5...
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We're looking to implement Jira Service Management: one of current SLAs is "by the end of the next business day", which means it's not a fixed number of business hours from when the request is create...
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Hi , We have enabled SSL using AWS Load balancer and accessing jira using appropriate FQDN. Now what setting accordingly we need to change it in <Jirahomedirectory>\conf\server.xml. As we are...
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Hi All, I would like to seek for help regarding of due date notification trigger reminder send automatically via email instead manually search for due date. Below is the screenshot Please ...
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Trialling Jira Service Management and it's already annoyed me enough to stay with our current system. In Projects/ITSM project/Project settings, I'm trying to delete the project and it's...
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Hello, we are using the Tempo for Cloud App and the trial will expire in a few days. Is it possible to buy it now before the Demo ends?
1,406 views 2 0 Deleted user July 5, 2021 -
hello guys I want to restrict the access on Generating/viewing a report in a board. that only people with specific project role (or any solution) can see it. it would be great if you coul...
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Use case is retrieve all request endpoint data trough REST-API. (Endpoint GET /rest/servicedeskapi/request documentation below). Problem is that endpoint will not expose all data because of calling u...
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Guys, What JQL query I use to see all storys linked to a particular feature in board swimlane. Basically I want to create swiimlane same as default EPIC swimlane but for Features.
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