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ashish basnet
ashish basnet
July 13, 2021

I cloned an issue of service desk to jira software. i commented on that issue from jira software but i can see it on the same issue in service desk. 

Is it possible to view those comments.

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Jack Brickey
Jack Brickey
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July 13, 2021

Do you mean to say that you commented on the issue in Jira software and you cannot see that comment in Jira service management? If so that would be expected as the issues are separate. If you want to hav3 the comments mirrored you could use Automation.

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ashish basnet
ashish basnet
July 13, 2021

Thanks for you response Jack.

the issue was cloned from service desk to jira software. 

When posted a comment on that cloned issue it wasnt visible on the same issue in service desk.

how do we mirror the comments?

please. 

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Jack Brickey
Jack Brickey
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July 13, 2021

Cloning does not result in comments being mirrored. You will need to use Automation for this. I would also recommend using “create linked issue” rather than clone.

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ashish basnet
ashish basnet
July 13, 2021

I guess that clears this all.

Thank you jack, appreciate for your help.

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