The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
usually we receive request via email channel and linked to a specific generic request type. I'm trying to enforce agents to chose the right request type from the list in order to have accurate reports. How can i achieve this please ?
Tried to show request type field in the transaction screen, but for some reasons its not appearing in the screen ! although other fields appears successfully
Any suggestions plz ?
1 answer
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.