Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I need to assign tickets based on agent availability. I have agents that work Monday and Tuesday, and agents that work from Wednesday to Sunday. Is there a way to assign tickets automatic...
-
Hi there, I am looking to add people as admin/project leads for all our boards since the two admins are no longer with the company. Looking to be able to edit the boards and create releases, e...
-
I'm trying to come up with a method for delivering notification emails to new users prior to their creation as users in Jira. These users do have functional email addresses. Using automation, I have ...
-
If s support ticket needs to go to Engineering, I create a clone of the ticket and move it to the Engineering board. But when I do that, the customer gets a notification -- like it's a new ticket. Ho...
-
The service desk customer can search in the portal and can find articles related to his topic. In parallel he can also raise a request. In our portal there are a lot of request types. But how are th...
-
Hello, Recently I customised the name of the customer group in Jira SM. Is there any impact on automation? I was not aware that when you just change the name because there was a typo then automatio...
-
How do you prevent from losing pictures after a Jira upgrade? Every time I upgrade I have to go back and add pictures to my pages
-
Hi, I'm still quite new to the world of Atlassian, I came to this task a bit unlucky and now I have a task to complete and I hope someone here can help me. I have created a form in our test environm...
-
Hi, community! The Report "Solved Requests" doesn't show any data. We have many requests in a "closed" status but do not show up. I tried creating a Custom report with all closed requests and nothi...
-
When a external client creates a ticket, for example carlos@contoso.com The automation creates a ticket that the owner is carlos. If I need add some request participants that's are externals ...
-
Hi, I need advice on integrating some kind of document template so that when a user is receiving new hardware or returning a used one, I could print a release, acceptance document from the jira issue...
-
Hi all, Here is my ideal: I want to move issues from our service management project (into a new software project) that we have labelled as 'future consideration', such as new feature requests that w...
-
How can a User of a Project view list of ticket and filter by PRIORITY ( highest, high etc) - they can only filter by ticket number now. I need to add Priority
-
Hello, When creating a ticket on JSM portal is the user able to customize his fields using the smart formatting bar. exactly like the comments? These are text customized fields on JSM.
-
Hi! Basically title. I know that you can add this field @ ticket creation for the reporter to fill out. However, I wish to display Components @ customer portal for created tickets - visible to the...
-
Hello community, Is there any option to configure survey about customer satisfaction inside an issue? I wish to use it as a "must" before customer confirm closing issue. All available are based on ...
-
we have a new user "Removed" who is not receiving invitation email from atlassian. Earlier we have sent the invite that was blocked by our email filtering system which we resolved and now he is rece...
-
Hello! I'd like to ask you if you have available the Time Reports and Bamboo HR integration. I am asking in case of days off, our employees have to log time off in both time reports and bamboo and I...
-
Hi I use service management portal and proforma form to implement payment request. While user click the request via service management portal, the form will display and let user to...
-
All, I need to resolve/close all old tickets older then perticuler date in JIRA Service Management. How can I achecive this? Regards Brijesh
-
Does have someone experience in integrate Jira Service Management with Azure DevOps? Do I need third party interface?
-
Здравствуйте! Подскажите, пожалуйста, как ограничить доступ клиенту к проекту? На данный момент клиент видит в личном кабинете все проекты компании, а необходимо предоставить доступ тол...
-
Hi Team, In JSD when the workflow transition is being changed from "Work In Progress" to "Waiting for client response" in the attachment section we are seeing a continuous error message as "...
-
How do I add customers to the Jira project so they can track their support requests/issues from start to finish? But I don't want customers to have to sign up or be invited to Jira as that would be a...
-
We use Jira Service Management for supporting different type of customers/users who use different tools in our company. Here’s one of the example, where users raise request to get softwares installe...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 10 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 22m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |