Hello, is it possible for me to create an automation, showing the time the ticket was opened?

[larissa.cristine]

Hello, is it possible for me to create an automation, showing the time the ticket was opened?

[Joseph Chung Yin]

@larissa.cristine -

I agreed with @Jack Brickey

Otherwise, the information when a ticket is created is already there "Created:" field under the Dates section when you viewing the ticket in the project UI (example)

In the Portal UI, you can find the information by scrolling down to the "Details" section. (example) - Note the images in my reply are from two different tickets.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[larissa.cristine]

Actually, I would like to perform an automation commenting the date of the ticket created

[Joseph Chung Yin]

@larissa.cristine -

I am still not clear on what you want to do?  Can you provide further clarifications?

Best, Joseph

[Jack Brickey]

if you want to calculate the number of days a ticket was open you could create a custom field and use automation to calculate the difference between created date and resolved date. is that your goal?

[Tansu Akdeniz]

Hi @larissa.cristine 

Welcome to community.

What do you mean by opened? If you mean the creation date, it is set by default. 

[larissa.cristine]

Actually, I would like to perform an automation commenting the date of the ticket created

[Tansu Akdeniz]

In customer portal, you can see the issue creation date. If you additionally would like to add a comment, add an automation.