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Jira Service Management
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I am working on multiple projects in Jira Service Management and whenever I create a service in one project, it gets visible in all the projects and similarly whenever I create a team in Opsgenie and...
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Hello, I want to remove one of group available in Request Type. How can I do it?
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Hi all, we have experienced that an Insight Object Type Developer gets an error message "The JIRA server was contacted but has returned an error response [..]" when creating/editing an object with s...
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Whenever an issue is created and not assigned to any agent, it gets assigned to one standard person, even if not relevant for that person. Some settings may have been set incorrectly, I can't seem t...
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We have a project in Jira Service Management and 2 workflows in it. Now the board in which you can already see how the tickets stand no longer works. Is it possible to create a board per workflow.
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Hi, I have an automation in Insight which triggers when a new object is created and then it executes a groovy script (Jira Data Center). Is there a way to get the details of this new object (suc...
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Dear community, I am wondering if there is a possible filter for all tickets that i follow. I already made a tab/filter with all tickets that are assigned to me, but i find it q...
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1. Can we raise Trello ticket from Jira service management using the integration from Jira-Trello Power up? 2. Jira service management uses confluence for knowledge base and is free up to 10 users. ...
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Hello, is there a way that you can add a list of thing in the description that you can later tick off some of the things in the list as completed?
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Hi, is there a roadmap when the features will be relaesed for Insight: show insight objects in the user profile select own assigned objects by ticket creating move objects to...
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I need help in setting up change management using Atlassian. Does anyone have information on how to set this up?
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I was trying to test the ITSM template but I did not realize that it was adding an instance and now the menu is showing more than one as shown How do I delete the yellow ones? &nb...
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Hi, This is a question on the below Mindville documentation link that was not working. https://documentation.mindville.com/display/INSDISC/Discovery+System+Requirements Could you pls get t...
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Hello everyone, Great news to share with you today: the 2021 Magic Quadrant for IT Service Management Tools is out now, and Atlassian has been recognized as the only Visionary in this year's report...
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Is there any way to get the sum of how many people have been added to the Request Participants field? Using smart values or scriptrunner. Anything.
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Hi team, I am wondering how to measure the SLA-s metrics per team member? One thing we think of is to have Average time to first response compared to SLA per user ...
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Hi all, I am new to Jira - I am currently using ZenDesk for an ITSM system. Please can someone let me know if the below is possible? Pending reminders for customers - email the customer if the sta...
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I have some issues that were originally created on a JSM project and have since been migrated to a Jira Software project. Now Jira thinks these issues have a request type even though it comes ...
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The documentation was hosted at https://documentation.mindville.com/ but sadly it is no longer available. I tried contacting Jira Support with this issue, they directed me to this place, ...
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How can I get in touch with a customer success rep or account manager for Atlassian?
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Why is the "Scheduled" automation trigger not available in the Jira Service Management server/data version? It appears to be only available in the cloud version. Are there plans to make this availabl...
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Hello, About a month ago we decided not to renew our support & maintenance plan for JSD because we were moving to the cloud version. We received an email from Atlassian about th...
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hello, when we create a ticket and need to assign it to another group actually we only have the solution to create a child process and after closed the child process manually close the father ticket...
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Hi, our app is used in three languages (English, German and Albanian). We work since the beginning with Jira Service Desk but we now wanted to also use the Knowledge Base. Unfortunately there is no A...
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Good Day All Looking for some assistance with the following; I think I have found a work around but have run into a few problems and hoping you can help. Objective Any Jira cus...
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