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Jira Service Management
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Hello, I have an issue with the Automated transition trigger. There is a rule that basically does: When merging a pull request the jira tickets status changes from status "Testing" to "Deploym...
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Hi All, I have a web panel on JIRA Service Management - Customer Portal. I need Service Desk project details like project-id, project-name and project-key that I want to use in the web panel co...
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I have an IT support team that supports a number of separate but related web applications this means that the types of enquiries they receive are all quite similar e.g. As a data question? Report ...
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We currently use Zendesk for our customer facing knowledge base and support ticket system. We use JIRA for Dev and projects and we use confluence for documentation and collaboration. ...
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I have a Jira Service Desk with multiple issue types using the same workflow, field config, and screen scheme. I have fields hidden when they are not needed on certain issue types. When...
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Hi, I would like Service Desk to email all of the agents when a ticket is closed. How would I set this up? I am super new to Service Desk, and I have most of the notifications setup the way I want t...
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We have an internal IT ticket system and we contract out our IT Help Desk. Currently, I create a ticket in our system and then re-create a ticket in my vendor's (IT help desk) ticket system - d...
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We have JSM Cloud, in the final stages of UAT testing prior to migration. One issue is that we are trying to make use of our own domain to send project specific notifications. We have setup the SPF a...
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I have two Service Desks: One is labeled UPL - US and the other is UPL - CA. When I run an Advanced Reporting for that board they are able to see tickets from both boards. What can ...
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Is it possible to give my customers access to JSM without having to create a JIRA account for them? If the JIRA account is a must how does it impact my billing user count?
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We are using JSM internally as a test phase. One of the things I noticed that our customers (in this colleagues) are not able to utilize the "@" function to address someone in particular. When a team...
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I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and When an Incident generates in Opsgenie, It started to appears in both of the projects of Jira IT...
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I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and when an Incident generates in Opsgenie, It started to appears in both of the projects of Jira IT...
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I believe so, but need confirmation. Appears migration is not applicable if using the "IT service management" project template. I've found these 3 links (all have minor instruction diffe...
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Is there a way to keep an agent's license in Jira Service Desk but take away their ability as being able to be assigned to cases?
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Looking for a widget that shows the progression of tickets in a line graph as it goes through the work flow. The burn down chart only shows when tickets are added, removed, or closed so it does not g...
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We have a shift change to an outsourced team at 18:00 and a change back at 08:00 the following morning. I want to run an issue created report between those times for each day on a monthly basis. Doe...
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User (sudhir.surendran@usda.gov) is unable generate password after Administrator adds him as a user. What should the customer see once I add them as a user? Thanks.
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Hello, we would like all users in our Azure AD to become portal users in multiple Service Management projects automatically. 1. Do we need Atlassian Access for that? 2. How can you control w...
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I have imported a project and users to a new site. The status for all users is either invited or active. What must I do to get the status set to Has Site Access?
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Hi Team, How we can configure same SLA for Parent as well as Child ticket. We have two diff projects one is in service management and another one is in software. To create a child ticket out of par...
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Olá caros, já me adianto e lhes agradeço pela atenção. Vamos direto ao ponto, precisava definir data limite para que um Ticket seja encerrado em um Modelo Ágil (Kanban) de acordo com minhas SLA's cr...
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In project's customers page I've added some test account with "add costumer" button. These test customers can enter the portal to open tickets but I want to delete or disable this feature for some o...
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My support users are quite anxious to know when new tickets arrive in the Unassigned queue, but they don't want to keep clicking on the queue in the list. From what I can tell, it seems that auto ref...
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I've really struggled getting anywhere trialling the Jira products or even getting any support that helps me quickly test things out and I think a large part of the issue is the fact that when I crea...
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |