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Jira Service Management
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After upgrading Jira, I've noticed the following in the configuration of the email channel. I would like to make an attempt to reauthorize the account. I believe that this will "refresh" t...
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Hello, we have a problem with our knowledge base. We create an index page, so that our users can click through our article structure, so like a table of contents, where you can open sub-chapters. ...
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Hi! I'm getting crazy... When I get answer via e-mail, JIRA creates a new ticket with subject RE: xxxx How do I change so that this answer is in the same ticket, I don't want a new ticket for ever...
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Hi everyone, I have created the automation below that runs every time a ticket is set as "Completed", and what it does is setting as "Completed" every ticket that is linked to it. After a couple of...
569 views 4 0 Deleted user November 3, 2021 -
Can I create a JQL filter with which I find all issues where field X has the same value as that of 1
Hi, Can I create a JQL filter with which I find all issues where field X has the same value as that of 1 particular issue? So in TICKET-12345 field X = red Do I get all issues where X = red And i...
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Hi There Atlassian Community, I'm pretty new to Jira. I have Admin Rights and have added two new users. They received the invites, accepted, I am however not able to assign calls to them as th...
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Hello! I am trying to create a queue to show all service requests in a single page, regardless of who the assignee is or what the status is (all unresolved ones only, naturally). This is meant for...
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hi, we continue to implement JSM into the technical support service. The problem is, we use a portal where customers can see their tasks and correspondence with support, we do not want the user to se...
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On my computer, when I go to the page where we embedded the widget it shows that the content is blocked, but under the Customer Permissions > Service project access, our setting is publi...
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Hi, I'm trying to mention non-agent users by using @. However, It seems i can only mention people that are added under Service Desk Team. How can I enable the feature to allow ...
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Hi support, Can you assist with an issue I'm having where I've granted a new user access to our Jira and Confluence platforms? The invitation emails are not being received by these users. I'...
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Hi - In our team-managed project I added the internal Admins and Agents, but we need to now allow employees to access the portal and create tickets. When clicking on the "Channels" optio...
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I am working my way through the JSM Project Admin training and am confused by something. I see the both collaborators and agents have different permissions but are assigned to the same role - Servic...
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Will email requests always result in a single type of request (thus a single ITSM category)? Therefore, what could be a dispatch routine in which the agent can manually define that such request, sent...
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My company needs to be able to categorize tickets by severity in order to determine SLA's. I have added a field for severity to match our SLA's--below are two examples of severities that agents need ...
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Hi, does a Jira Service Management Server work with Confluence Data Center as the knowledge base? TIA Mathias
516 views 2 0 Deleted user November 2, 2021 -
Hi all, this is my first post here and I'm relatively new to JSM having moved over from Zendesk a few weeks ago. I'd like to set up some automation using the Recurring Tasks plugin so that it is poss...
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We have a couple of Text Field (read only) fields that are populated by another tool. We are now being asked if it's possible to clear those values when we clone an issue. Looking to see ...
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This is one of those is this possible questions... Currently have an automated rule setup where a customer receives an email when a ticket is created with preset phrase in the summary. This works b...
2,086 views 4 1 Deleted user November 2, 2021 -
Hello Community! I'd like to set my email for requests (e.g. service@contoso.com) so that any replies from internal email addresses (e.g. charlie@contoso.com) are not registered as reply to ...
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Hi ! I would like to create a automate rule which consist to pass the statut of a sub-task to Done when all the linked issues which are issues of others projects are all Done. The problem is I don'...
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I have some users who have a very large screen (32", 4K resolution), and I have a validator that triggers a popup notification that warns the user to fill out some fields properly, but the popup noti...
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Our requirement is to make the issues can be only seen by Administrator, Reporter and Assignee in a project, so we edited Issue Security Levels and it worked. However, we also want to make t...
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Hi, In the Customer portal we have a field called "Customer Priority" where the customer sets their priority choice for the issue requested. When we receive the email notification for the new...
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Hello, I have a requirements where I need to linked multiple email address to single Jira SM project. I had a look at the link below but it seems it is not working for me. h...
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