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Jira Service Management
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I have a web panel on JIRA Service Management - Customer Portal, which doesn't load automatically on navigating to the request creation page but on manual browser reload the web panel comes up. The w...
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Dear Jira community, we're categorizing our issues in JSM using an Insight custom field that points to an ObjectType called "Category". Besides a label these objects have a "Project" attribute calle...
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Hi! I'm working on a project where I have a screen with custom date fields, I would like to use a validator using the jira expression to compare this field to the calendar date. I tried with this c...
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Hello, how can I automate a certain request type to go to canceled. First I added When: Issue created, thann I used comparing two values and set first value to {{issue.Request Type.requestType.n...
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When i am trying to send replies to customer i get the following error in the Message Logs. You can't edit the request type because the issue type it's based on was removed. To restore the request...
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I configure my Outgoing mail with Gmail and when i go to send a test email I get this: An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSen...
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Hi Team I am trying to get columns for "Time to first response" and "Time to resolution" in "My Defaults" columns but can only see them under "Filters". Can someone please tell me how to mov...
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We have developed an app in Angular and want to integrate with service desk. How can we carry over the logged in user to service desk? I've seen some replies about using SSO, LDAM, etc...
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Necesito utilizar un case para configurar diferentes casos
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Hi all, I've set up a Team member in our Service Desk so he can work tickets, and I've set him up in Tempo. The problem seems to be that I'm not sure how to connect his Jira user profile to his Temp...
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Requirements for ticketing system: Ability to create SLA calendar with KPI for tasks and reports for them; Auto-replier based on specific rules (e.g. thank you for your email. we'll get back to y...
502 views 3 0 Deleted user September 6, 2021 -
Hi, I would like to make an integration between JIRA Service management cloud version 8.16.1 and MS SQL DB server to push data like issues and projects from JIRA to be saved...
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All front-end and admin pages stay empty. Restarting Jira does not resolve the issue. The following messages appear in the logs: Failed to run performUpgradesUnsafe tasks from factory com.a...
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Hi when raising a JIRA to a client via the JIRA service management section does anyone have some clear guidelines how to do this? Is there a way to alert specific users under an organisation and not...
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Hello, in the last weeks it sometimes happens that requesters do not receive our answers via the ticket system by mail. We cannot recognize any regularity in this. Both new and existing customers are...
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hello. We are implementing a Service Desk Project with a Knowledge Base that should be available in German and English. We are aware that Confluence, does not support multilingual content, so...
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I have already created one workflow which is valid for all my issue types. What I need to do is create a new workflow which has separate fields for my change management process and I am struggling t...
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In terms of customer satisfaction we had to enable the customer notification for Request resolved. Such notification however overwrites the automation set for Request resolved. This is not suitable...
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Hi all. I have about 2000 clients that have different SLA requirements, about 500 of them have the same SLA, the rest are different, they all have different codes(IDs) as well. I've managed to crea...
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We are unable to access the portals on all service desk project. This is the error message we got. Encountered a "403 - Forbidden" error while loading this page. Kindly help resolve ...
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Hi, We are using Insight as our CRM system. We have 3000+ object and all of them has got 50+ attributes. There was a request to list all objects that defined attribute was changed in an interva...
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Hi, I have a problem setting the approvers for that kind of workflow (pic.1) for my company because when I move to the Approvers field (pic.2), that was only 1 field of Approvers that can visible. T...
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On our JIRA service desk channel portal, we are getting different URL which redirects to same page with a slight different design. Following is a snap of breadcrumb on our service desk portal:  ...
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We are currently preparing a knowledgebase in our company intranet application which is Interact. Can I link query this location from Jira in anyway so that we are using this 3rd party repos...
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Hi Support, We are receiving the message "Signup is not currently available" in spite of the domains being whitelisted and email verified. We are able to create tickets from direct email marke...
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