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Jira Service Management
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Hello Please i need to know how to make the ticket appear under the board that i have created like (to do,opened,further information required, done...)instead of appearing under issue. Any wo...
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I want customers who are adding service issue requests to pick from a preselected list of choices in terms of what the issue is. I want a pre-determined list to appear in a dropdown/tickbox in the f...
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I am a site and project administrator and need to disable reports in the left navigation. What are the steps to do so?
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I don't see this in the mitigation, but removing disabling Insight is also a valid strategy, right?
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Hi, we are trying to set an insight automation to be executed on “object updated” event in order to update objects based on what the user changed (so we need to know and check the updated attribute, ...
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Hello, Today all my services are visible from the "affected service" field which is part of the request type incident. Actually I don't want to share the list of services accross my different proje...
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Can i add custom fields to the service records stored in the service registry? I'd like to store additional metadata related to an application and leverage it
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This is quite a specific situation, and I know the Opsgenie Incident integration is quite fresh, but this seems like a quite the oversight to me. I wonder if anyone has also had this issue or c...
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Hi Team, Need solution to create bulk issue by reading data from sql table by using SIL Script. table contain Requester, emailId, summary and description, RequestDuedate. With these det...
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Buenas tardes a todos, solicito su apoyo para lo siguiente: Estamos desarrollar un tablero de indicadores en Power BI. Deseamos conocer si alguien ha tenido la siguiente experiencia:. Durante la c...
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Hello, I am looking to create an external Customer Satisfaction Survey to send to anyone who reported an issue during the previous quarter. I can write the JQL to select the relevant issues, b...
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Hello, I used to create canned responses in JIra Server Service Desk but now I manage a cloud project and I cannot see how to do it. Thanks!!!! Daboopster
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Hello! I have setup an approval process using the service manager so a customer can click on the button in the portal Request Approved as shown below (which is a screenshot of the issue field i...
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After having installed Advanced Portal Reports for Jira Service Management Cloud and configured a Service Desk to display, the following error is thrown at Customer Portal level Product...
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How can I create a queue with tickets whose time before SLA is breached has elapsed in a percentage?
Hello, I want to create a queue with tickets that a) have not breached their SLA, and b) have less than 33% of time remaining before the SLA is breached. This is to create a queue with "At ris...
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Hi all, Is anyone using Jira Cloud also using the RCA plug-in? I'd be keen to understand how to work with Atlassian to trial this. Thanks
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Al crear un ticket desde el ambiente de JSM en el informador se muestra un número ¿Cómo se podría mostrar el nombre de informador?
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Hello, I'm wondering if it's possible to automate a creation of task basing on another task. Example: Task #1 has been created: Summary: Task #1 Description: - jct - 123 - an issue desc...
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Hello, I had some problems with Jira Service Desk after the update to 8.19. It was displayed as "you got a license but its not installed." Installing resulted in an error. However I did a complete ...
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Is there a way to rearrange the tickets in the queue for everyone (not just your view), in a way that high-priority tickets appear at the top most portion? I tried rearranging through clicking...
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Hi @Daniel Eads We have Jira service desk at 8.13.2. We did not had the app bundled but now we have upgraded the app to 8.9.3 which is not showing as bundled with the application. As...
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Hello We want to create a dashboard that uses the Tempo Account Personalized Budget Burn-up Chart gadget in order to follow the progress of the budget and the hours of work carried out on a project....
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Hello Atlassian Team, As of now, me and my co-admin are the only ones who can see the value of SLA via the time to resolution field. We have created an excel file and updates it regularly so devel...
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We have some SLA configured for case resolution without having a target goal set for it (as we only want to track the elapsed time without having the target). It looks like Service Desk doesn't have...
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I am looking for ProForma alternatives, as for our use-case its missing some important features: 1. Unable to directly translate field titles, field description. We are currently using "language1 / ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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