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Jira Service Management
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I have risks in my risk register that are labelled done but still show up on my register. Is there any way to archive them or remove them?
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Rightly or wrongly, I have a use case where I would prefer NOT to have some request types on the portal BUT have them still able to be created. I found that I could see the "type" from the create but...
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I want my Java web app to submit issues to my service desk using the Java API. However, I can't find any physical files for the Service Desk API. I can only find links to the Java Docs.&n...
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We are current running Jira Software 8.19.1 Data Center with Jira Service Management 4.19.1. With Insight 9.1.0 app installed. We are wanting to know if we are affected by the re...
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I know we can use permissions to restrict the assignee values based on a single group picker field. But if this field is not populated, then all agents should be eligible to have the issue assigned ...
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Because of some background settings (fireweall, etc.) it is currently not possible to connect my Exchange Mail account to use it as service request mail account. The questions are: - What ip does J...
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I have been trying to utilize the advanced searching techniques for special characters in Jira. I'm trying to utilize this JQL: project = "IT ACE" AND description ~ "\"Customer Reference ''...
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We received security advisory for Jira Service Management Data Center today. We currently have Jira 8.13.3 and Jira Service Management 4.13 installed. Does this advisory apply to these ve...
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We are running the following versions of Service Desk, Jira Software and Insight. Does the following advisory apply to us? Jira Service Management Security Advisory 2021-10-20 | Administering Jira a...
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Hi- What is with the error "The associated request type does not have a visible Description field" (see screenshot) when it clearly does have a visible Description field (see other screenshot)? Tha...
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Hi All, We have recently moved over the Jira Service Management as our main IT helpdesk. I am currently looking into how to lockdown our customer portal website to just our domain/IP so any...
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Hi Where can I find the answers to these questions? Any Atlassian documents? When a client sends an email to our JSM email it creates an issue in our JSM project = Good If the client CC's someone ...
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What is the SLA for Standard solution? Not specified in pricing table. Specified 99.9% for Premium solution Thanks
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Can an approved ticket in Jira Service Management call an AWS Lambda securely sending information to the Lambda. With the purpose of automating some commands in AWS.
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I want to be able to search what assets within the organisation are assigned to each user and it seems this basic functionality is baffling me. I am assuming that there should be a feed from Atlassia...
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Hello, is there any way of creation an information banner which will be available for internal users (not customers) only in Jira Service Management? Best regards, Nataly
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We recently started trialling a project in Service Management (cloud) and are seeing multiple issues with email including huge delays - many hours - in email notifications being delivered. For examp...
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Hello, I am searching for a plugin, which recognizes certain types of questions/issues (For example: "Reset my password"), automatically suggests some answers for this specific questions&nbs...
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Accidentally a customer account was deleted. Is there any chance to restore the account?
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How to create an automation rule to schedule send an email to a team monthly
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Is there a way without using third party software that through automation a ticket with certain criteria's can be posted into a specific MS Teams Channel?
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Hi We're new to Jira Service Management. Much of our demand for IT services is through the phone and self service portal. We trying to see what functionality Jira has to offer to help...
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...'ve tried a few things but the 2 worth mentioning are: I've tried the CC watchter function in the mail handler. It says it's on true but whenever I mail to create a ticket, the customer who's in the C...
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Every time a user is invited to our JIRA instance a mail goes out to all the users. Is there a way to disable these?
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Dear colleagues, We´ve got an error in the execution of an automation rule that checks the content of incoming emails. These emails are used to create tickets in jira helpdesk. The rule has no synt...
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Atlassian Community Events
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| 23 | |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |