Community resources
Community resources
Community resources
- Community
- Q&A
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- Questions
Jira Service Management
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We have an automation that will transition an issue in Resolved status back to In Progress if a customer comments on the issue. That works great. However, we also allow customers to move their...
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I have a default incoming email that is associated with the email request type. I need to add a different incoming email address associate to a different request type. How do I configure ...
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I would like to automate location of a kids party based on answer in drop-down custom fields: Custom fields for 1 ITSM form: 1. What theme do you like in a birthday party? A. S...
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Hi, We would like to include links to view requests on our portal in our JSM task notification. However, we only want to provide this link to our internal organisational users, not to external...
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I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article. I con...
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I have migrated the data across from zendesk and status is closed but still sitting at the open support issues under JIRA Service desk support.
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Good afternoon community Can anyone help me with this case? I need to configure somehow that, when a certain email tries to open a ticket in Jira by email request, some fields are filled wi...
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Can anyone help on how to integrate Snipe-IT using RESTful API rather than 'Snipe-IT for Jira' app ?
I want to integrate Snipe-IT Asset Management with JSM (Cloud) using RESTful API without paying for 'Snipe-IT for Jira' Atlassian Marketplace App.
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Has anyone found a way to use this new field with queues? I see that I can add "Responders" as a column, but I can not search if it is empty or if the current user is in that field, etc. The u...
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Data Center: Have filter for Insight object and using OOB Insight widget it displays graphs correctly but when want to display total -- the count is wrong. It is decreased by one. I have ex...
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Need to copy a workflow from one instance to another
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Can we create a group of "Organizations" to be able to use in Reports and Automations? We are manually adding the Reporters to the rules at the moment?
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Hi there I've set up a rule for an issue to be created in the backlog of a project if a request has been approved from Jira service management, it works. I want to link the issue created in t...
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Hi I am using the insight post function" Set the value of an object attribute with a predefined value" to update the insight attribute "Status" with the value "Running" if no other issues are open f...
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Hi everyone, I need to be able to add virtual developers on specific dates as part of our recruitment process which impacts the delivery timeline. How can I add a virtual deve...
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Hello everyone, I am looking for a custom report where I could add columns and then export to an excel. The columns I am looking for are created date and time, resolution date and time, and I am not...
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Bonjour, Un client crée un ticket BPO pour un pb précis. Je le transforme en ticket FRIT pour l'affecter à notre service IT. Les tickets aussi bien BPO que FRIT disparaissent de l'écran. Y-a-t-il...
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Hi everyone, After multiple searches, i come to you I explain my problem, I created a new role in the Jira administration called "Client Manager" This "Client Manager" must be able to hav...
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How to include someone as a follower when a request ticket created.
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how to change sender from jira@xxx.atlassian.net to our custom email account (i.e. support@company.com.au) So that the customer see support@company.com.au instead of default JIRA email. Thanks.
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Hello everybody, My company is using a Jira customer service management project. At the moment we are working on creating a knowledge base in Confluence. Soon we would like to publish it as a ...
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Does CVE-2018-10054 still apply to affected JSM installations that DO NOT have Insight installed?
695 views 1 0 Deleted user October 21, 2021 -
fgsdlswe
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Hi folks I have been working through this tutorial here: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ but I am now at the next point where I wa...
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Hi, Does anyone have configured an image URL proxy allowlist for outgoing emails with Gmail? Thanks Roshan
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