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Jira Service Management
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I've created a Validators in my workflow as follows. Custom Field 1 and Custom Field 2 is required before approving the request but it's not working. We decided that Custom Field 1 & Custo...
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I have attached a picture of the customizations I am hoping to do. This screenshot was taken from the home page of the portal This screen shot was taken from the admin portal (pro...
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We need to be able to archive components when they are "retired", but we still need to be able to track those tickets by component. I found 2 okay solutions, but would like to have a better one...
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We are working on setting up a new SLA for Issue Triage. This wasn't formally in place previously so creating a new SLA in the Project. The SLA is created as: With the SLA created, it is getti...
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As of this moment I've been trying to get attachment to become mandatory for an specific set of screens, but, this is not possible as of now. Is there a way using scriptrunner like on Jira Server? Or...
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Hi, Is there a way of organising tickets inside a queue? for example if I want to have first all type A tickets listed and then type B ones, not all of them mix cause they kind of come from ...
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Hello Community, I'd like to hide all of those request forms underneath the portal groups (marked in red), but sadly I didn't find a way to do so. Is there even a way? Best Regards
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Hi all, I'm using Insight to start to build an IT CMDB, which needs to includes a hierarchy of location data: Campus - Building - Location These fields are on the customer portal and I want these f...
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Is there a way/API to find the last login timestamp of users who haven't logged into Jira in the last 90 days without querying the database.
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So I'm quite new to Jira as my new company uses it and its the first time I have come across this platform. Is there anyway of having visible notes on a ticket in the que view without having...
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When trying to install the Insight Asset Management Map on our Jira Service Cloud we continually get this message - "https://marketplace.atlassian.com/download/apps/1212137/version/800701150 cannot b...
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I just started using Jira a few months ago. When email notifications are sent out to our Gmail accounts, any updates sent are associated with a specific user. This has caused confusion and that user ...
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There is an option for due, but there empty is not showing.
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I can able to pin Due date, labels, Request Type, etc. But there is no option related to Resolution.
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In basis of what resolution has been set? How can I manually change the resolution of any issue?
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Hello, I am running "Jira Service Managemen (Cloud)" for my company. I am a site administrator. For some reason, across multiple boards, our notifications started acting up. I am not receiving ema...
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Olá. No sistema do Jira Service Desk, dentro da função de relatórios, eu preciso fazer os relatórios de acordo com os grupos do portal. Os tipos de chamados estão de acordo com os grupos do portal....
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Trying to figure out how to pass in smart variable value when defining another smart variable referencing some function parameter. For example: I have an issue with 10 comments. Given ...
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Hi, I'm trying to send a web request with the "GET" method, but the response is 405. Here is the error: Send web request Error response HTTP body: Error publishing web request. Response HTTP st...
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Validation error Expected direct child of CustomField to be one of [Avatar, AvatarStack, Code, Image, Text, Tooltip, Tag, TagGroup]. Received String component. Expected direct child of CustomField t...
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How to create rule that force agent to choose value from StoryPoints when changing status of ticket?
Let`s say agent is changing status of the ticket (request) in JSM to ,,resolved" or ,,waiting for customer" and I need the rule that forces agent to choose value from story points whenever he decides...
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Dear Support, I am trying to create an automation to send reminders to the customers if the ticket is Waiting with the Customer for 5 days, and automatically close it after this reminder for 5 days ...
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Am looking into simplifying the options showing for customers wanting to submit a ticket... So instead of seeing the above screenshot of options, would like the initial categorie...
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Hi there, Could you please advise, how I can remove an old user ( already deactivated ) from a TEAM which was not created by me. Also how I can add new members to the team. Than...
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I want to copy two customers on my jira project using their emails. I have checked for emails under channels in project settings but I cant see the feature.
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