How can users view each other's Requests in the Customer Portal

[Ismailcan Sezer]

Hi,

Is there a functionallity that can be turned on so users can see each others requests?

Those users are same in group, and have access browse project security.

I tried to with old version jira JIRA Service Desk 3.2.7.

Best,

[Joseph Chung Yin]

@Ismailcan Sezer -

I agreed with @Ravi Sagar _Sparxsys_ suggestion.  In JSM, manually - one can add users (customers) as Request Participants via the Portal of his/her issues, or Agents can access the issues in the project issue view UI to add the Request Participants.

You can also check the "Customer permissions" via project settings of your JSM project (one at a time) to ensure "Customer sharing" is configure properly.  Lastly, if you want customers to share new request automatically, you can click on "change the Global settings" link - check to see "Should new requests automatically be shared with a customer's organization?" section for the setup.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Ravi Sagar _Sparxsys_]

Hi @Ismailcan Sezer 

They have to add others as a participants by sharing the request with them or with an organisation.

I hope it helps.

Ravi

[Ismailcan Sezer]

Hi Ravi,

How can i add participants  in request? Those users already in same organization and same group.

Best,

[Ismailcan Sezer]

you mean share ticket on customer page right?  Is there any other option?