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Jira Service Management
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We are trying to figure out now is having one of our Customers who is able to see all the tickets assigned under this Service Desk Project. I added him to the organization but see that anyone submit...
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Suppose we have 2 projects : Project_A & Project_B We would like to have customers that have been added by Service Mgt Team to be able to see Project_A and customers that have been added by send...
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Hi, Is it possible to have CI baselines when using the Insight feature in JSM? Moreover, does JSM Insight support detecting and indicating, i.e. report-based, deviations from the set referenc...
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Queues Message: You have no queues & You may want to create a queue Description: suddenly jira service desk queues disappeared and when try create a new queues also not appe...
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I'm trying to integrate service management, opsgenie and status page to deal with major incidents. It would seem that I have two opsgenie accounts, one which shows when I click the app from the menu...
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...I'd like to add a Section where Users can navigate through public Wiki-Entries. Currently it's only available through the Global Search. Does somebody have any tips whats wrong with my c...
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scenario: Outgoing mail with authentication (Microsoft Exchange 365)-> general@jira.com JSD project with their customer mail set > project@jira.com a) JSD project notification mail i...
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Is it possible to add people to a project and assign them the role customer without doing it 1 by 1?
Is it possible to add people to a project and assign them the role customer without doing it 1 by 1 searching their accounts?
252 views 1 0 Deleted user October 6, 2021 -
Dear All, I have a question : in the project I am running I would like to see under a specific labels how many tasks are created and have them sorted by components So let's say I have...
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Hi, Does JSM Datacenter supports using Encyption Keys via BringYourOwnKey (BYOK)? Thanks in advance! Regards
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We have implemented our first Customer Portal and have used a file list in Confluence to hold user guide documents, etc, as we don't have time to convert these to pages in the initial version. The o...
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Hi, I am unable to move an open issue through my workflow. I keep getting an error of "cannot assign an issue to the nonexistent user".
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Hi, Does JSM Datacenter supports database partitioning for performance enhancement? Thanks in advance, Regards
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1. I am writing a letter to Technical support hd@monberry.ru from addres bocharnikov.d@monberry.ru 2. I see a letter in the mailbox, it has arrived 3. Mailbox Settings 4.&nbs...
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I'm currently using the free Cloud service, and want to set up Approvers for my workflows. I have researched the documentation on the site (in particular, this, this and this) I...
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My goal: I would like to see "worklog comment/description" on search screen(under filters) before exporting Excel file. I know that it is not possible to add a column for worklog comment on se...
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Hi, I am currently testing Jira Service Management and have a question. In my scenario I want to list all design tasks from a Jira board. Is this possible at all?
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Hi, I would appreciate some help on creating an Insight Object Schema. We would like to register all technical info of our customers in Insight. We make and sell software for hospitals and w...
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Hi All Now, i am setup a customer portal. My Problem now is on Request Page Portal (as attachment) i cant show the ticket number on list columns. Because only "Summary, Status, Requester, C...
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In the project settings SLA has a "! Update" next to it. If I click this it shows a progress bar then back to the "! Update". I have enabled the SLA debug log I can see the SLA data has ...
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Hi All, in customer help center portal, can we have below points, 1. can we see date/time filter in homepage like when tiket created?? Kindly refer attached image. 2. can we have Home Bu...
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I am adding myself to jira ticket manually every time when the jira ticket is created. please advise how to configure my account as a default watcher to all of jira tickets, so that once jira tickets...
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Hi folks, i am setting up Insight and im creating relationship mapping between an Agile team and the assets they own. A problem im having is that a team can own about 100+ assets and the object graph...
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Hi, I have two next gen (team managed) projects. Lets call them project A and project B. I am trying from project A, to create an issue on project B when I move project A card to a certain status. ...
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Hello, I have a problem with the Insight automation rules. I have dozens of Insight object below Object schema. I'd like to change the custom field value of Imbound Reference of the Insight object...
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