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Jira Service Management
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Hello, I have two questions that I have not found answers to in the guides. 1. Where can I change the smtp server address to start sending emails via a special service like Postmark? 2. Where can ...
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We set up cloud instances for Jira Software, Jira Service Management and Confluence Import of content data was successful but we had problems importing users for the Jira products (Confluence seemed...
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I currently use the GSuite Sync to synchronize our users from our GSuite environment into Atlassian. We recently merged with a new company that uses Microsoft. Can I have GSuite and Micro...
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Since the canned response changes made by JIRA a few weeks ago, every time I add my signature canned response to the bottom of my customer comment in a ticket, it always gets added to the top first n...
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I'm trying to assign an assignee but I only see myself in the drop down box. How do I add others? Mind that I do see my other teammates in "reporter" drop down. Thanks. Victoria
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Hello everyone, We are unable to add Due date to the issue view. We are able to populate on the request form but not on Agent view I already checked below: Field, Due date is set to show in the Fi...
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I am currently using trail version of jira service management. How do i upgrade to license version.
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Hello, Is it possible to take an exiting attachment from an issue and then use the ID or some other attribute to attach that to a different issue? thanks, -wade
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We partner with an external Tier 1 tech support provider. When escalating tickets, they send us an email with the particulars included in the message content (Customer Name, type, issue, etc.)....
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Hi, we want to use ProForma to collect all the data needed to create an invoice. After the form is submitted and some workflow magic within Jira, it is exported as PDF and send to another applicatio...
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I want to block or hide the field ""Raise this request on behalf of*" when a client is openning a new ticket, because the client can choose to open the ticket in the name of other client which is cau...
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So we have 52 Agents under Jira Service Management. The vast majority of them do nothing more than work service desk tickets, but because we use advanced integrations in OpsGenie we have to pay for ...
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I created an automation rule that sends an email to someone based on specific conditions and includes the attachment from the ticket created as a URL. When the person tries to download the attachment...
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We are starting to explore using some of the apps in the Marketplace, but I'm not sure about the licensing with them when dealing with a sandbox environment. We have a production and sandbox set u...
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Hi There anyone knows how can I create an advanced search that display duplicate tickets with the same summary? thank you
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Hola Me gustaria si Jira puede usarse como Microsoft Project y como? o saber que app del marketplace se puede asemejar a Microsoft Project gracias
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How can I find tickets for which SLA will be breached today or tickets which breached SLA yesterday or before given hours. SLA name: "Time to Resolution".
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Hi, new to JSM, a little confused. We have setup email requests to use our company support@ email through GMail. We also have an alias set up for that account for incidents@ which is our sec...
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Hello, I 'm trying to find out how to report time spent by "Organization" in JSM monthly. I found a gadget for that, but It only appears "Informer". How can I add "Organization" instead of "informe...
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Hello, I 'm trying to find out how to report time spent by "Organization" in JSM monthly. I found a gadget for that, but It only appears "Informer". How can I add "Organization" instead of "informe...
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I create a custom field "Job title" and make it visible in the customer portal (Jira SM). How can I use ScriptRunner to restrict special symbols (@,#,$,%, etc.), and is this even possible? I know ...
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Hello new JSM user, we have created a project in which we have defined request types. we would like to have a field to add copy emails, when the ticket is created, the copied clients (external to t...
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Dear Team, Our Jira tickets are not asking any comment box while closing the tickets.
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Hi all, I set up my notification e-mail in service management to include approval buttons. Now, when I clilck the buttons in the e-mail I get the following error: The actual url: https:/...
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Good Day, I am trying to find a way to use scriptrunner for Jira Server to set the assignee of a scriptrunner built in script for creating a sub-task to the reporter of the parent issue. Som...
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