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Jira Service Management
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We are new Jira SMC customers. We noticed that the ticket count starts at 1 and we are up to 16 as we test. Is there a way to reset the ticket count number? Are we able to modify the number if we wan...
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Hi all, first time posting, glad to be here. I have spent quite a bit of time troubleshooting an issue and I am stumped and could use some advice. I also could not find an answer to this already in t...
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When a customer submits a request in the JSM portal, after it goes into the JSM project queue, it gets cloned to a Jira Software project for the developers to work on. I have an automation rule set u...
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Automation 1: Is manually triggered by jira-servicedesk-users and since we exceeded the limit (65) of components we have to create a new automation For the new automation, can this be triggered when...
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Our organization globally does not restrict users by domains as several projects need non company domain users to be able to submit tickets. However we would like to lock this down for specific proje...
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Newbie here....working on deploying Jira Service Management on a Linux VM in Azure. I understand the jira.varfile and that it passes the parameters during install but if I'm passing the TCP protocols...
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I made an automation that sends the time when a comment was made, but it sends time in a different time zone as mine. For whoever is wondering my time zone is GMT-3, if anyone knows how to fix it pl...
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JIRA System Settings / Info JIRA Service Management - Cloud Subscription: Standard (Not Free Trial) Current User Count: 12 Project Settings: Business Project Team-Managed Project Project Ac...
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Hi, Hopefully someone can help me with this pretty quickly. I've been struggling with this for days and I need to get it implemented. I have an automation to move the issue from Waiting for C...
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Hi everyone, I'm currently developping an application using the PortalRequestDetailPanel, and I need to get the issue key / id to get the values of some custom fields of the current page issue/reque...
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Greetings all, I'm new to JIRA and trying to understand which issue type works best for my use. Overall, a task issue type seems approperiate, however, I would like to add approval steps in the w...
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When a bug is reported in JIRA Service Desk we have a workflow that includes a status of "Development". When a JSD ticket is moved to that status can the system auto-create a JIRA Software ticket wit...
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Hello to everyone! Just a quick question. Is there any way we can add an Issue collectors pop-up to our Jira customer portal to collect feedbackі?
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I'm trying to create a project template plugin. When I set the projectTypeKey to "service_desk" and create a new project with this template I ended up getting this service desk project that does not ...
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Bom dia Galera , Hoje pela manha ao acessar o portal apresentou os seguinte problema. Percebi que teve uma atualização no jira. não sei se isso impactou em alguma coisa
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Hello, On my project here : https://maskott.atlassian.net/jira/servicedesk/projects/SNE/queues/custom/151, I was notified by some of our customer that they are having trouble to register on Jir...
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In another project management service I use, I can place a task or project in multiple folders (which work like tags, sort of). So for instance, a task to "Read some article" could be in many folders...
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I have a field to choose an insight object and I can't display it, I've tried different ways and I always get the same message. Although I put a pre-established value, it still cannot be displayed, I...
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someone continues to send me requests via email and doesn’t have Jira. It would save a lot of time if I could forward that email to Jira and have it create a ticket that I could later assign to someo...
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After the issue is resolved in JSM and the completion email is sent to the customer, can't it be registered as a new issue when the customer makes an additional request? Currently, it seems to be add...
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How do I add customers to an approval group? We want to add some customers to an approval group as we are limited in the number of licenses we have for agents. These people only need to be able to ap...
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How do I configure the default workflows to only allow or require one person in a group to approve a request before it's considered approved?
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I'm using the default workflows for the IT service management project. If I have created an issue and I select myself as the approver, I am unable to transition the issue to approved.
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I want to know about a addon which helps admin get a mail that whenever user access is revoked
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our internal customer wants to use the email renewportal@globe.com.ph in receiving applications and sending of notifications from jira when tickets are updated. since globe.com.ph is already used by ...
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