Community resources
Community resources
Community resources
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Jira Service Management
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Good day, Please advise if my existing projects on the free Jira license be migrated when I upgrade to Jira Premium?
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Hi Guys, Does anyone know if we can edit the Assist message sent to users above at all?
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We used to have an issue forms button on the project. While in project settings I can still see the forms but they are not appearing for others to use to create. I have confirmed the are added to the...
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Hi, I've set an automation rule on new issues created on a project (type software managed by team). The rule works fine if I create a new issue in that very project. I have a second project (type ...
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Hi, I have done the Out of the box integration with Jira from Manage engine Servicedesk Plus so everything works the bidirectional integration but when i update the attachment in mesdp...
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Hi All, I want to hoover in menu bar. When my mouse hoover over dashboard for example the menu bar must be open. Can you help me to configure this feature for mouse hoover?
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Hi, I performed migration for Jira Service Management today, and also change the email address for email request. After migration, the mail loop of an issue (existing since before migration) does n...
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We setup a domain which has been verified for account management. However we are also trying to add the same domain as email sender, which causes some trouble now. We have setup all entries as requ...
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Hi, If a JIRA account is set up with Okta authentication so that users do not have to enter password, how do users authenticate to JIRA rest apis using the normal Oauth2? The problem is that it is ...
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Hi Everyone, I'm still new to JSM and learning the ins and outs. I hope someone can help shed some light... We've rolled out JSM to our company of approximately 600 employees. In doing some testing...
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Hey guys I've created an Object Type for all our organisations subscriptions & am looking to setup an automated notification that sends to our Service Desk when a subscription has 30 days befor...
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I (as the Assignee or Watcher) am not receiving any email notifications for comments added or when the issue is closed. Notifications for the project are set up correctly and also my personal prefer...
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Hi Community, I was doing some research, but did not really find a clear answer. Basically, I would like to have something similar to the "Subscription of Filters". But instead of the delivery to m...
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I am looking for a JQL Report that will include the Request Type of the ticket and the technician that closed them. When i go to use the Request Type dropdown now it makes me go from Basic Reporting ...
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I still cannot receive the new entries generated from the email, I have been unable to receive them for 3 months and no one has attended me. It is urgent that we can be contacted
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We have a knowledge base that we have created in Confluence that we have connected to a Jira Service Desk. How are the related articles that display selected? What determines relevancy? Is it a combi...
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Hello everyone, I am trying to create an Insight custom field with its values based on another insight custom field. Giving a little context I have a 3-level hierarchy of insight, starting with the ...
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I have a JSM project admin that's looking to filter/sort their comments panel by internal vs external comments - so they can view internal comments only when looking at an issue. The issues on this ...
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Hi all, thanks for helping! I'm trying to comment on a request via Postman https://api.atlassian.com/ex/jira/{cloud-id}/rest/servicedeskapi/request/{request-id}/comment Using basic Auth Usernam...
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*Client cannot have access to our Jira platform, ONLY the portal* I need an approval field (single pick list) on a portal page intake form. The only way I see for this approval process to work on th...
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I'm customizing my form in French and wondering if you could help me to change the default sentence to French. all the other fields are updated automatically by JIRA but not the Email Confirmation. ...
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Hello, Is there a sample of Jira's OpenAPI json doc for 8.20.7 that could be for just one or two paths, for example Create Issue? The document currently has all the paths and this is more than...
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Hi all ! I'm wondering is it possible in Jira Service Managmet to set up this: We have partners who have they own clients, we want partners to be a first line of support for they customers....
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Hello team, I’m not sure if this is the correct place to ask, if not can you please direct me to what is or where I could find some help? About my question: I’m working on a Watson Assistant (new ...
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Hi To explain the ominous thread name, we are yet to launch our first JSM but already the company security has hit us with the ban hammer. We really did hope we could provide Confluence links in t...
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Atlassian Community Events
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| 29 | |
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| Subject | Author | Posted |
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| 7 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |