Community resources
Community resources
Community resources
Jira Service Management
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i cant change the actor while using automation.
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The customer is registered with an email in the system. It worked before, but now its just a blank page and the customer cant get into Jira and report bugs. I have tried to delete and ad the customer...
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I'd be interested in knowing your unusual SLA failures
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Hi there!! We are trying to give access to an external user to one of our ticketing inboxes and the user is not receiving the email confirmation to join our channel, which it means that she doesn't ...
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Hi all, Love the product each customer is assigned a project and works and looks amazing, however if one of my customers open the portal and click on the help centre it shows all other custo...
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Buenos días: Estamos intentando que el campo que aparece al ejecutar un rechazo desde el portal sea obligatorio y no opcional y le realiza un usuario cliente. ¿ Alguien podría indicarnos si lo ante...
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Hi, how I can stop the system not to taking the default date if I didn't set it while creating issue? Thanks. Regards,
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An unable to clone error happened. System provide options of select Calendar or credential help but not accept any selection by me or user. It may be a loop error or any ticket thread. I haven't fig...
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Hi. Is it possible to change status like from "complete" to "close"? If someone knows, please help me out. Thanks.
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Hi, I received this email from Atlassians but I have not ideal what is the behind reason on sold-to pricing eligibility. What changes from it ? Is there anyone have any ideal on this ? ...
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Hiya, We're implementing JSM, and I'm keen to learn more about auto-provisioning for 3rd party apps. From what I can see, our options are sending a web request via the automation engin...
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hello! I'm trying to figure out best practices for issue types vs request types. Whether matching one to one, or use one issue type for multiple requests. Thanks in advance!
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- jira-service-management
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Hey all, I'm trying to locate projects in our JIRA system that have not seen any completed tickets over the last 30 days. Is there way to do this using JQL?
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Hello, There is an open portal where any customer can create their account. How to remove or deactivate them? The suggested ways like removing from People or Product access don't work as they aren'...
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Hello, We rolled out JSM Cloud last December and we are looking to add a knowledgebase to our portal so that our customers can have a one-stop shop for submitting tickets or searching for a help art...
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Ola boa tarde ! Tem algum jeito de mostrar o total de horas do tempo Gasto, pois preciso mostrar esse total para um funcionário da empresa
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Hi, I'm testing Jira Service Management (Cloud) and I would like to know if its possible to export a detailed worklog list during a specific period of dates. I've created a "Customer service manage...
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I receive all the tickets on email, need to make the tickets automatically created on one Jira dashboard, by sending all the tickets on a specific email, but I have too many parties sending those tic...
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Hi, Our org started using JIRA service management recently and now trying to use OpsGenie as well. The domain name for OpsGenie is already claimed and we are able to use it. But no one...
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Hi team, I am looking for JQl that searches user in certain role for automation? Thanks Regards, Saqib Dar
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Is there a way to identify the custom field names that we have created on the form? We are getting this and not sure which is which:
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Hello everyone, I would like to know if it is possible to add the "form" field between the "Summary" and "Annex" fields. Or just leave the option to attach files at the end of the form.
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Hai Guys, We are integrating the Jira service management cloud platform into our product. we need to filter the customer requests by customer's email, count. I tried this...
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I am running Configuration Manager to check on instance health and I am getting custom field pointer messages to custom field ***. When I open the custom field it is unknown and has no confi...
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Right now in my project i have a status called "Escalate" and the managers are able to escalate right after entering the ticket. I want to set a rule such that if managers want to escalate they...
Related collections
Atlassian Community Events
| User | Count |
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| 23 | |
| 7 | |
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| 4 |
| Subject | Author | Posted |
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| 9 hours ago | ||
| 9 hours ago | ||
| 10 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |