Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I am getting a weird error when updating insight from Azure AD, even though the records are being updated I am getting an error. This error is impacting when I find a matching record a...
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I am not able to access Jira Service desk.
- Question
- jira-service-management
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Hi there, I am not sure what happened but when a customer comments on a ticket and the status is Waiting for Customer, the service request doesn't transition back to 'Waiting for Support'. I am not...
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We have just implemented Jira Service Management at our company. We want to be able to use JSM to give our customers a portal to report issues. Is there a way where each different customer (companies...
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I've been using Jira cloud for sheets for some time, organizing my sheets by filters and such. I've come across a board with custom forms dedicated to organizing test data but I cannot seem to pull t...
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Hello All, I created a custom report within a project to keep track of how many tickets individual employees process. What I am trying to achieve is something similar to that report but including al...
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In our company managed service desk project, when we make a GET call /rest/servicedeskapi/request, we get back a list of tickets as expected. For requests that *are not* linked to forms, the Reque...
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Hi all, I was wondering if there are any built integrations with JSM and particularly OpGenie for GLS alerts to automatically create an OpsGenie alert. (https://gls.com/) I searched the...
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Quando finalizado e atribuido os tempo de SLA (time resolution e time first response), eu consigo editar eles? Ex: Um SLA passou do tempo, e gostaria de editar ele pra que fique no tempo certo, teri...
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The company I work for acquired another company. Each company has cloud instances of Jira & Confluence. We are looking to merge these into a single instance (using the acquiring companies instanc...
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Hi Team, We are using Jira Service Desk DC version. We need an automation that can add a comment to the issue if the issue Status is not changed after 7 days. Regards, Shiva
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Hi All! We are trying to configure a ticketing system for our company. We'd like to keep using the same email that we have, but when trying to add it into the email requests via the project it...
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What we would like to accomplish is on the one request form there is a drop down field with multiple choices. Depending on what is picked, how can I set the category to the match the different...
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This workaround is meant to help JSM projects where it is necessary to pull someone mentioned in a text format from the description field into a user picker field, like the Reporter fi...
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We have a straightforward Time to First Response SLA set: In most instances it seems to work. However, on random tickets, the Time to First Response clock doesn't stop when our agents leave a co...
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Hello all, So I've got a project that uses a round-robin assignment, however I'm trying to work out how I can reassign a ticket to a user who is off. I've looked at some app's that have holi...
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Is there a way to link KB articles written in Confluence to an Ops Genie Incident Alert?
- Question
- cloud
- opsgenie
- questions-for-confluence
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Hello, Sometimes I do reply to my clients with a PDF File. It used to work fine until now, but not anymore, as the recipient cannot open the attached file. A password is required. Any s...
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Does it has any scanning patterns for database not like Linux_Applicdation_.... i need like Linux_Database.... Thank you
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Hello everyone, while working I realized that the triggers for already configured Insight automations do not work any longer. I experienced this issue in cases, where the trigger (WHEN) was object...
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Hi, I am in the process of setting up an email request for customers but I encountered a problem with the custom fields. In the portal I saw that it's possible to individually set the value ...
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Hi, I want to update an object through the REST API. The URL I'm using for the Request is https://$jira/rest/insight/1.0/object/$objectid Get on this works - I get the object back. Now according t...
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Hi, Are there a possibilty to change the order (or hide) of the apps in this menu?:
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Hello community, I need to use previous automation rules that I've already defined in a previous project in a new one. Both JSM projects are in the same instance and I'm using JSM for datacenter. A...
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is it possible to define the attribute types on the Insight Discovery tool? I have run the scan, imported into JSM cloud and the devices have a text attribute 'Location'. I want this to be an 'Object...
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| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |