Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have set an email address to receive email notification once a new ticket is created. The email is set in Project Settings > Notifications > Edit Notifications > Default Notifications...
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Hi, What I'm trying to achieve is to build an automation rule that when triggered will send SMS via Twilio to those numbers. It is straightforward to do that with one number; but, when I tried to b...
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Hi team, below is my requirements 1.on-premises monitoring (Like server, desktops, firewall etc) 2. user behavioral monitoring 3. and ITSM Kindly advise jira will suppor...
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Hi, I have noticed, that there is a working Integration from Grafana to Opsgenie for Alarms. So far so good. I would like to turn it around and visualize the Alerts from Opsgenie in Grafana. I could...
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- opsgenie
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We have two Jira environments, Dev and Prod, and we would like to ensure that we can reliably/accurately apply the changes we've made in Dev to the Prod environment. Is there a standard approac...
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Good afternoon! Please tell me the syntax of writing minutes in the SLA field? minutes are not entered. Thank you for your help!
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Hi, Recently I allowed to my customers close the tickets by themself and gave to them a close transition. Some of the clients complain that they are unable to close the issue and receive the e...
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I have a service desk set up to allow internal staff to access our knowledge base and submit requests. I want to use the same service desk for external customers but I only want them to access speci...
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Hi there, I have sent myself down the rabbit hole with this one and can't come up with a solution. I have a main issue that when approved it creates a linked issue. At that point the mai...
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Hi, How are the SLA goals system reporting calculated? When creating similar reports on EasyBI I am getting different values. My SLA seems to be higher than the system calculated on ''Proje...
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Problem:- I want to configure the JIRA Service desk project, in which i want to configure auto segregation of Bug and Task by some keywords. I tried configuring email, but when email comes JIRA servi...
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Dears, I have different requests sharing the same screen and when I add Custom filed Select List (single choice) used in one request and configured default value I found this filed appear in ot...
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Hi there, Looking at SLA I was testing a first agent response. I can see you can stop the SLA when an issue moved from unassigned to assigned. You can stop the SLA when an issue moves in...
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Hi there. I am trying to generate reports for individual queues in the JSD - I have included a screenshot as an example - I would like to know how many breached tickets are for queue "ABC" ...
1,936 views 5 0 Deleted user September 7, 2022 -
Hi there, Someone showed me that in Jira Service Desk Data Centre they have the ability to build up template responses in comments. Is this OOTB functionality that has been dropped in cloud or some...
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Hi, Our Jira forms defaults dates to the American way (eg "9/8/2022", when it should read "8/9/2022" (ie 8 sept). I've made some changes in settings/general config/advanced settings and made the ch...
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User in JSM would like to turn off notification send to them. They don't in process in JIra. I cannot found why jira send e-mail notification to them. 1.I turn off notification in Profile a...
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Hi the Jira app used to show an address link in google maps from the address entered in the jira app and now its not there. How do I fix this? Thanks
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i am having a hard time to remove the external Jira customer 1 by 1. Is there a way to remove them in bulk? how can i prevent them to email or access our Project. herewith attached is our config ...
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I am an intern trying to set up a jira service desk project for my team. I have a project with two request types. I currently have created a workflow that allows for escalation inside this project. I...
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- jira-service-desk
- jira-service-management
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I am trying to add the Jira Cloud App to a Meeting as a Tab. In the Tab though, I want a specific Project in Jira to display in the tab. Is this able to be done? According to the documentation for th...
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We need to be able to mandate a Zephyr Scale test case is linked to a Jira bug - Before we close the Jira bug. Is this possible? Right now it doesn't recognize that we have linked a Scale test case. ...
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We want to send an email to the new owner when we change owner field in a test case.
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Hola! Actualmente en nuestra organización tenemos una automatización para la carga de tickets por errores productivos en Service Desk. Luego de la carga, se deriva manualmente al equipo que correspon...
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Hi, I'm building out a Service Management instance for our company to handle internal support requests. I'm locking it down by domain and IP to only be available internally. But we do want full trans...
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