Community resources
Community resources
Community resources
Jira Service Management
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Does anyone know if it possible to use the embeddable widget and only open it up to our organization
I noticed that the embeddable widget for Jira Service Desk asks that you make all requests public or the portal public. We are interested in using the widget internally and cannot open our k...
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Hello, I stopped receiving email notifications yesterday and haven't received anything since. Can you please check if my email address is blocked on your system and unblock it if necessary? Thank ...
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Hello everybody, We have bought a specific number of licenses 100 for our JSM Data Center and i have several questions: 1. These 100 are the number of agents that can be active at one moment of tim...
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Hi Team, I would like to put a validator at the time of issue creation, I want to validate that the requester is not the approver on the create screen before allowing the users to create the issue. ...
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Hello all, Scratching my head... We have our domains as objects in Insight. They have a Date field for the expiry of the domain. We want an email alert or a ticket created (Could just email our help...
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In my HR JSM Cloud project, an automation rule creates multiple linked issues in IT JSM Cloud project. At least 3 insight custom fields are copied to IT linked issues. (Employee) Name, New Departmen...
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Hi, can you please assist? I am successful in adding general requests and tickets created. I have noticed that I cannot set the Request Type with my calls. Endpoint: /rest/api/2/is...
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Is there a configuration or setting I can change to make Organizations show on drop downs? This applies on every screen. (Create Issue, Issue details, etc.)
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We've recently started using Jira Cloud Service Management to run our helpdesk. I am using the Teams and Outlook add-ins so that when users send a Teams or email message I can convert it to a helpdes...
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...true customer/end-user has no hand in. Because of that we're running in to some resistance to using the portal. The agents would need to jump back and forth all the time to create s...
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Hi all, how can i find out the SEN of an inactivated JSM trial? KR Adi
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Hello everyone! When I try to include a user in a group I get this error message, but the strange thing is that so far is the only one that has given me error, of others that I have included, do you...
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Gooday Community we have set up the email request and the actual portal, My issue is that when an agent replies to the customer ticket on the customer email the comment is coming as [Hidden]. ...
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Gooday Community we have set up the email request and the actual portal, My issue is that when an agent replies to the customer ticket on the customer email the comment is coming as [Hidden]. ...
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Good day everyone. I hope al is well. I am not sure if this is possible however here goes. We have multiple projects setup in our organization. Each projects has its own suppor...
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I'll be using Insight objects to help my servicedesk set reporters & organizations for their tickets (and include meta data). These fields will be filled in from the portal. however...
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After we have installed the SCOM Intergration on SCOM environments and running the opsgenie.ps1 (adjusted with appropiate api key) on scom environment, none of teh alerts are sent to opsgenie. What n...
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Hi, How can I change the layout of the forms such as 'report a bug', 'suggest a new feature', 'suggest improvement', etc...? I would like to add custom fields to them. Thanks, Lucille
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Hi All, I get separate emails about each and every updated field when a ticket is updated. For instance one for the time logged, one for the status change, one for being mentioned on the ticket and ...
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When new tickets are created, they are moved to the bottom of the Backlog and that is fine. In case of Cloned issues, we want to have them moved to the top of the Backlog. We haven used some automa...
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...ollapse_discussion=true&search_type=thread, but our 1 customer can't get customer notification. I confirmed some points but is there any additional points to check? And is there any way to see a...
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Hello Community, I would really appreciate some advice on this case. It is regarding a medical device company that provides customer support for users of these devices via JSM. User...
568 views 6 0 Deleted user August 25, 2022 -
Hi All, We are looking to set up a filter where the client sent the last message, which is kind of the same as it wasn't from us. It's pretty important for us, as quite a few messages got miss...
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After migration previoulsy reported tikets not showing under the queues but showing all issues but why its showing under the issues , Wy its not showing under the open tickets ? I have checked all t...
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Hi Community, I want to configure the dropdown on the Request in my Service Desk portal. BC Invest and All allows any customer to view all submitted tickets and I do not want that. How do I ...
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