Community resources
Community resources
Community resources
Jira Service Management
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Hello Community. Question 1: Is there a way that I can customize the customer portal through marketplace add-ons? Such as making the banner size small, adding more tiles within the same row, etc....
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When I move any custom field design with the help of any installed plugin from the field(Right side box) to the incident field it automatically becomes hidden. I am using Multilevel Select for ...
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Hi All, I delete the permission for service desk to not able delete the issue and requestor attachment but this error notification keeps showing up, is it not possible to delete the permission?...
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For example, an alert will cause a notification to appear in the designated slack channel. Now let's say the first responder doesn't respond and the next person in line is notified. Can that escalati...
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Hello Currently we were asked as a team to know how long it takes a person to solve an incident, we have already made an investigation with a project that we had but we could not find the way. By a...
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I have multiple searches that I perform using the advanced issue search. These searches are all for different reasons and in different products, JSM, JS, JWM. I'd like to be able to customize the col...
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I'm setting up a security scheme in an existing project and I want to confirm if I set one of the levels to default that it won't automatically apply to all the existing issues, just any going forwar...
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I am following the formatting of the JSON as shown on this guide, but I keep getting the following error: {"errorMessages":[],"errors":{"rlabs-insight-attribute-55":"<Account Id> is no...
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I am trying to setup an automation and want to use the {{ }} syntax. I am trying to retrieve the value of a single option picklist from the given issue but I keep running into an error as I ...
- Question
- cloud
- jira-service-management-cloud
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When I manually create an alert and the incident and then associate the alert to the incident, the association works. I did it this way for testing purposes to see how it worked. When I try to...
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I am looking for a way to use automation to update the Request participants field, I want to update this field to someone who is @ mentioned in a comment. Our setup is using a ded...
434 views 3 0 Deleted user September 16, 2022 -
I have suggested using dynamic web forms inside our user portal when capturing user issues. This enables to have the forms change based on the user's input. They look a little different when they ...
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Hi All Can any one please help me tix the following automation rule error? Edit issue Unknown fields set during edit, they may be unavailable for the project/type. Check your custom fiel...
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I'm trying to modify our existing SLA for Service Requests, to add exceptions for some types of requests e.g Onboarding new hires. Here's what the current JQL looks like issuetype in ("Service...
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Relatively new to Jira so apologies in advance if this is obvious to some. Scenario: We have a Jira Project which we use are our internal servicedesk We're updating our Project and using c...
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Hi Team, While creating jira ticket via sending mail the ticket sequence no is getting different. It mean last ticket no is DTS-363 then second ticket create DTS-310 then DTS-394. then DTS-137...
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Hi all, I have noticed that our 'Time to resolution' field is blank. The resolutions have been set on the final status and the field is present on the screens. Looking at this projects ...
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I want to check the input value of a custom field in jira service management issues. Specifically, I want to check if it doesn't contain spaces. Is there any way? If it is difficult to check, I want ...
- Question
- cloud
- confluence-cloud
- jira-service-desk
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Hi, All. I have a question, how to track what the agent did on JSM like if one of the agent delete the issue where can I track it? because, I only find the audit log as general not the detai...
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Ok, so I'm trying to remove a string from the 'summary' field via scheduled automation or manual. From the scheduled screen I can see I have issues found but then further in to query it fails. I'm ho...
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How would be possible to select one (same) value multiple times from a multi-select dropdown custom field?
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Hi All, where can I edit this words on customer portal? Thanks.
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Hi, I am not able to create a slack channel in ITSM project from the incident that was created.
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Dear Jira support Team, One of the users from our customer list, has notified us that they are not able to receive an email invite/login to Jira portal and check for their ticket queues. Howeve...
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Hi, In the processes we have set up with a client we are using linked issues to further divide the work of a larger item. e.g. a big Change could be split in to multiple smaller ones (or sub-chan...
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