Community resources
Community resources
Community resources
Jira Service Management
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We've recently completed a migration from Jira Server to Cloud. We have established separate object types for Departments and Applications, created Insight custom fields intended to house each, and h...
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Hello Currently every email notification that comes out of my Jira service project has the same subject line: Jira Request: ${issue.key} - ${issue.summary} Is it possible to edit the subject ...
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I created an automation that sends to the client an email but I noticed that it always comes with this "jira automation" My question is is it possible to remove it or replace it?
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One team is notified overnight for the lower environments (Int & Stage) from the integrations they have set at the moment. They would like to have these two environments only notify them by email...
- Question
- alert
- cloud
- environment
- opsgenie
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Hello, I am wondering if there's a way to show on a dashboard a report of how long each ticket within a project or queue has been in each status of the workflow. I've used the "average time i...
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Hi, I have this JQL (assignee in membersOf(DevOpsCoE) OR reporter in membersOf(DevOpsCoE)) AND project not in (DevOps) It shows all issues where the assignee and reporter is a member of grou...
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Hi Community! We would like to create alerts from events in Microfocust Operations Bridge Manager. We could not find any information about how to integrate it. Is there somebody who has successfully...
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...nfortunate. We could open up project access to the public, but we really don't want non-employees to be able to submit portal requests to our internal departments. I'm curious if anyone else out t...
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...irst value: {{exists(webResponse.body.data.first)}} The smartvalue function exists() returns true if any content is returned for the webResponse.body.data.first smartvalue C...
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I have created 3 components. For these 3 components I have specified the "Component Lead" as the "Default Assignee" and for all 3 components I have also defined one person as the "Component Lead". Se...
- Question
- cloud
- component
- jira
- jira-service-management-cloud
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Hello, I have changed SLA for time to resolution and it isn't updated. In the SLA's field, time to resolution is disappeared. I've check some documentation about SLA's configuration, b...
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A very good afternoon to all Can anyone please provide some advise on this? I cannot figure out why this automation conduction does not pass Much Appreciated Marius
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Dears, I have request to provide dashboard or report for team manager for their team reported issues and I found to provide them access to filters I have to give them license and they...
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Hi, My current JIRA URL is vilicom-enterprise, I'm trying to change that to just to vilicom but am not able to do so. As I understand there seems to be one of the following issue. 1) Either someone...
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I'm making an automator for SD. It is necessary that after creating an application from the portal, a value from the text field to be filled in should be affixed to the name. But, when testing, I se...
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Hello Community, We are developing a Salesforce Sales solution for our commercial team, and we acquire Jira Service Rocket connector to share our records with Jira's project. At the beginning, we...
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Hi, I'm customizing the email body of email notification the customer receives. I'm not sure how to do such that if the its morning time the email notifiaction is ent as Good Morning <user>, f...
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Hello, I am trying to update a VCAPI project key to VCA and I have an error message: "Another project uses this project key.". No project uses this key on our Jira and after checking the database, t...
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Hi everyone, Using Jira Service Desk integration. I want to create tickets when alert is escalated. The problem is that tickets created only with another bunch of rules (alert created, alert ackno...
- Question
- jira-service-desk
- opsgenie
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We are using Jira service management with an Office 365 exchange online mailbox as receiver of emails for ticket creation. once or twice a month a ticket is not created when a user send an email to ...
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I am trying to create a variable with the following complex formula. proceed = {{and(not(equals(technicalApproverGroup,"")), lookupObjects.Technical Approval Required)}} In short, if there is no ap...
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I’ve created a filter using a custom field- xyz & would like to display the data of that custom field in dashboard but I’m unable to find that xyz field in any gadget. I’m using cloud & that ...
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Hi, I need to create the custom fields dynamically from the UI of forge app, Please provide the suggestions on how can i achieve it.
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Hi! I have a problem with some ticket, [System] Service request type, tha has status close but are still visibile as open ticket queue. How I can fix this problem? How I can delete them from open t...
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Hello everybody, I would like to be able to send a request for approval when transitioning to a certain status to a group defined of 3 people. Any of them should be able to approve the request. I ne...
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