Jira Service Management

Hi, we have the following requirement: a specific comment on an Issue has to be forwarded via email to external service partners. We thought this is maybe possible with Email This Issue, but it...

• Question
• cloud
• email
• jira-service-management
• jira-service-management-cloud

Hi,   We have below code that runs fine on script console but when i add the same in inline script in scriptunner  job it throws the below errors. Can anyone please suggest how to resolve...

• Question
• jira-service-desk-server
• jira-service-management-server
• scriptrunner

Hi. I'm trying to remember how to change these topic headings, it's been about 6 months since I did it last, and I've spent about an hour but had no luck. Is anyone able to let me know where I go to...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is that possible to assign a ticket to on-call person (or a particalar person) automatically in JSM

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

  Saludos tengo un campo llamado G Ubicaciones , no me aparece para agregarlo en Condicion de los campos de incidencia?   Como puedo resolver este tema.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

The incident management section is missing as well as the 'Add PIR" its in production but not in the sandbox. why is that  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello. We are currently using JIRA and Tempo to log hours. There is one requirement that I can not solve and I would like to confirm my suspicion that it is not possible. Our team has X amount of h...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• tempo

I have one user in our domain that is not receiving emails when their Jira ticket (created via email) changes status, is closed, or when a comment is left. They can view the ticket via the Service po...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Existe la posibilidad que un usuario con acceso basico, pueda administrar y configurar flujos de trabajos, a proyectos gestionados por la empresa.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

What happens to customers that currently have access to a portal when I change the settings to "added by agents/admins only". Will they still have access to the portal since they previously did or wi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hola a todos, alguien sabra como poner una regla que cada cambio de status en un flujo se deba agregar un comentario, ya que solo lo tengo al momento de resolver una incidencia pero requiero agregarl...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have enabled 'Email puller' and 'Email processor' in the Global Mail Settings, and have set up an email channel using Microsoft Azure, Secure IMAP.  The email channel shows a 'SUCCESS' status,...

• Question
• jira-service-management
• jira-service-management-server
• server

Is possible to add a "Comments" box to the satisfaction survey?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Is there any wo to copy a value from the custom field in the previously created ticket to the new one by incrementing 1

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to Embed HTML Widgets into the customer portal for my end-users to be able to see and interact with.   I cannot find any way to dynamically embed HTML so that end-users submitting reque...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello everyone, I am attempting to source a script that will allow me to automate the creation of a group when a new space is created. Does anyone know if there is a script out there or have any adv...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Good Morning fellow Atlassians, We recently launched our helpdesk, and there have been requests for the forms we use to trigger the creation of subtasks/tasks. As I understand, the form is attached...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,    Is there a way to JQL for any Bug that has a Story linked to it?

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Olá, como faço para extrair relatórios de todo e qualquer ticket que minha equipe relata, mesmo que tenha que direcionar para um outro grupo solucionador, ou seja, preciso de um relatório onde posso ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I've been trying to build a dashboard, but when I try to add the "Time to first response" gadget in my dashboard, but it doesn't show me any data. According to Jira's documentation, it may be be...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to copy custom fields from one Cloud Instance to another Cloud Instance owned by the same company?   Details?   Please advise.  THNX

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Is there a trigger when we unassigning a user from a ticket? I would like to recalulate the deadline of the ticket in this particular case. Thank in advance Best Bruno

• Question
• cloud
• confluence
• confluence-cloud
• jira-service-desk

Does anyone know if I can make SLAs work with each Assignee’s time zone? We are only using SLAs for internal purposes and we have our Support team members located in three different regions (+ ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone, In the middle where we want to login with Jira Cloud "Microsoft", the xxx@xxx.com user e-mail address is automatically displayed. But when we click on this e-mail address, we cannot...

• Question
• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• login

i will receive alert on a database restoration everyday at a certain time, i can divert those alerts to opsgenie for tracking, what i am looking for is if a alert not recieved at the said time i want...

• Question
• cloud
• opsgenie