Community resources
Community resources
Community resources
Jira Service Management
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Helo everyone ! I'm an administrator of jira end i want get this filter (below) by rest api, can i do this ? I tried by this end point: "/rest/api/3/search" "j...
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If I have Jira Service Management with Essential and want to stand up OpsGenie standard does it have to use the same licensing as Jira Service Management? Or is the only way to accomplish this a sepa...
- Question
- opsgenie
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Quisiera saber si hay forma de asignar automáticamente el ticket a una persona en función del contenido de un campo que sea, justamente, el nombnre de esa persona. Es decir, el campo: "Nombre ...
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...omments and public replies between Teams messages and Jira Service Management Edit ticket fields and transition issues Approve/deny issues The chat feature is currently available to a...
- Article
- jira-service-management
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What would be the best process on how to roll out the customer portal to our customer? Is it possible to send an email with the url for the all customer? We are looking for the most effective way to ...
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Hi there, We are building up Service Catalogue within separate object schema. Services listed there have more attributes, such as support groups, service owners, SLA, state, etc. I want to au...
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Want to know that can we connect iVanti Service Manager (ism) and jira service manager. Tried using one marketplace app named Easy Integrations Configuration. Let me know if there are any o...
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When the user have reply an email which as FW,RE, Recall those email are getting created as Separate ticket & their emails are adding as their comments. Kindly help me on this to changing ...
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I need to translate the drop down list from Dutch to English. Where can I find the configuration for the drop down translation exactly?
- Question
- jira
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Hello, I can't create new columns in a Jira table. A pop-up tells me that it is "impossible to create a column. We are having connection problems". I am however well connected and I tried...
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Hey Folks, I am handling a task in creating a dashboard that shows a specific agent with their respective CSAT rating and SLA metrics in all projects. From what I explore...
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Dears, I want to configure the workflow to prompt the approver to choose assignee while approving by configuring screen to pop up on the transition of the approval but it didn't work till I remove t...
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Hello, We're currently testing JIRA Cloud service management so we can start using it to manage support requests received by external customers via Email. It seems that the Description fiel...
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i need to know how to write project requirements and plan
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Hi, Can some one will help me about Notifications for 2 level. If i select Jira under System to which Access is Required there could be 2 level of approvals are required which if level 1 is app...
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Hi, Can some one will help me out how to create Notifications in JSM. I have created the Notifications in workflow but it is not working as expected. Thanks,
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How to change Service project information Name in portal ? I can change in other project. But any project cannot change.
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Hello Community, We have some users who has access to our JIRA project kanban boards. Recently, I have started a JIRA service desk portal and since then all these users who are using service desk t...
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I want to automate change calendar notifications on Jira Service Management such that approver groups can get notifications when a change's time is due or overrun. I tried to automate a rule but can'...
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hi, I have a question about linking portal only customers to Insight objects. I created a user atttribute as described in the article, but I do not see the group "Portal only customer" in the dropd...
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Will it be ok if customer reported this in service request type ?
- Question
- jira-service-desk
- jira-service-management
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Hello, Customer raised an issue with incorrect ticket type . Should i solve that ticket ? or Resolve or cancel the ticket and open a new ticket with the correct ticket type
- Question
- jira-service-management
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I can't apply the same "Select List" field in "Request Form" and "Item View". When place the "Select List" field in the "Request Form" it leaves the "Item View" screen. I need the same field on both...
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I have a atlassian-connect app which works nice. It shows up in all portals. How do i limit this app to be shown in a particular portal. Regards Ashok
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Hello community, I'm hoping you can take a peak at this issue: Issue - we have users that can send in from their company email (eg. doej@company.com) or their alias (John.Doe@company.com). ...
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