Community resources
Community resources
Community resources
Jira Service Management
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We have a large number of customers across various organizations using our products and would like to offer them a platform similar to Atlassian Community where discussions, questions and answers, vo...
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Hello! I have created a new Issue Type and want to add it to every board we have. Currently, each board is configured to have its own unique Issue Type Scheme, so how can I add this new issue type ...
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I got a report from a user from one of my projects that it takes 4-5 hours for tickets to populate in the queue from the time an email is sent and they populate. They said it populates in bulk. Does ...
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è possível inserir opção de compartilhar chamado com mais de uma pessoa no ato da abertura? se sim, como se faz?
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Estou com um problema que quando abro um chamado adicino um anexo no chamado o cliente final não consegue visualizar o anexo aparece nada pro mesmo somente texto ou seja tudo do chamado menos o anexo...
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Hello, I am looking for a method for my team to capture their time for the JSM issues they work on. I am aware of the Jira time-tracking functionality but I would like to use another opti...
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I linked our support email address today (support@company.com) via Project Settings > Email Requests > Microsoft All is working well on pulling emails in from Outlook to Jira. However ...
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How to change my workflow for incident and for change and for service request present i am getting c
How to change my workflow for incident and for change and for service request present i am getting change workflow for all type of issues like incident and change and servicerequest
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Hey guys. I have a question related to projects. Is it possible to creat a sheet in jira, which shows all information of a project like costs, progress and so on? As a summary to get a quick overvie...
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Hey guys. Do you know how to creat a customer satisfaction survey which occurs regularly and automatically in jira? After the product has been delivered we would like to ask our customer regularly ...
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Is there a way to set project `features` available under jsm project settings using rest API? I looked at the Jira Service Management REST API but it doesn't have the option to get/set proje...
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This is the filter we are using and the owner has shared it with the proper project so they should be able to see if. due <= 5d AND project = SS AND issuetype in (standardIssueTypes(), Epic, "Res...
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I saw in a question from 2020 that there was a feature request put in to show the time an alert was created, rather than associated to an incident. Has that come to pass? I'd really prefe...
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Hi, I am trying to set up a JQL query within a webhook so that when a new ticket is logged and a certain field is selected it will send a message. Flow: - Within the self service portal a us...
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I'm trying to set up a report to do as the subject Track success with percent of SLAs met. Following the instructions, I get a report but the % calculations seem incorrect. For example I wan...
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Currently the only SLA we have set up is the 'Time to first response'. When a customer creates a ticket, Jira automatically sends them the initial email saying "Thanks, we've received your r...
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I received a message this morning when logging into JSD: "From January 2023, we'll start removing access to the old issue view. Apps and extensions that display this view won't work anymore." After...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, I'm hopeful someone can help with what I hope is a simple query. We are in the early stages of setting up our cloud JSM Helpdesk and would like to achieve the following; When a user logs a...
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Hi, We're facing a problem while logging to OpsGenie. After typing e-mail opsgenie redirects to sts.windows.net and it can't be found. Can anyone help me please ? Thanks in advance.
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We have 2 service desks both of them have the same automation, we received a request from one of them but when our team replied to that request it was sent from the email of the other service desk an...
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JSM Widget Fails at Log in with error Something went wrong while attempting to validate your credentials. The widget is embedded into our SaaS product. The user gets a login screen if not ...
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I want to change the Project Key, how do I do this?
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Hi All, We have integrated Opsgenie with ServiceNow. However it is currently working only unidirectional. From ServiceNow to Opsgenie it is working fine. When we create an incident in Ser...
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Hi, I'm writing a Forge Custom UI app as a jira global page. There is a requirement to fetch data from an external data source. I've setup a test environment for the external...
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