You may be experiencing slow load times on the forum; the team is working to resolve this ASAP.
×Community resources
Community resources
Jira Service Management
-
Hello everyone, I have it set up that project managers get a notification whenever a new issue is raised (sorry, in Dutch :) but you get the point). It worked great the first couple of w...
-
We have experienced that some of our customers needs to much support/help and creates to many tickets in a short period. This is not wrong, but we would like to use of recourses efficiently. We would...
-
Hello everyone! could someone tell me how to hide these transitions in the user's support request? Thanks!
-
Our organization has a lot of people. And I've a use-cases where I would like to provide a single way of authentication/authorization for all users of a particular group. Currently, while in...
-
Automation to sum up in EPIC the hours logged in child tickets and the total should be in the a cust
I'm trying to create an Automation to sum up in EPIC of the hours logged in child tickets and the total should be in the a custom field visible I did something like this below but i could not make i...
-
...llCf = ComponentAccessor.getCustomFieldManager().getGlobalCustomFieldObjects() allCf.each{ field -> FormField cF = getFieldById(field.getId()) cF.setHidden(true) } kollabArt.setHidden(f...
-
Hi, In JSM i have a field called Assigned to Group i want to put that field Read Only. Please help me out how to configure the same. Is there any AddOn is available in JSM if yes please help me ou...
-
Users are filling the Service Desk form, but thei are not that intuitive, because help text placement. Right now the placement is: - Field name - Field input box - Field help text Ho...
-
Hi, Can i put the Assignment Group is Mandatory field actual it is showing Hidden field. Thanks,
-
I trying to create insight "Automation rule" with send mail about object(when object deteled) How to add atributes to email body and add who trigger this action?
-
Hello! I trying to add Insight automation rule. If new object created by some user, then create issue with information about actor. How can i get IQL for Actor? Actor = "User' - Doesn't work. imm...
-
Hi We have in our project 3 different types of issues, the customers can use, when creating a ticket via the portal (Support, Bug and New Feature). When they create a ticket via mail is the mail cr...
-
Hi, In Incident form i have field called Assignment Group it maps to Group field. If i click the drop down it is showing all the groups are there in JIRA software. but here my requirement is i want...
-
Hi, I want to show a Other Description field if i select Services/System Other only not in all the situations. Services/System (Drop down)---Syetem1  ...
-
I want to link an organization of Customers in two projects. so, I want to link the organization's email address in the project to another project.
-
Hi Now I can user very visible form when I choose request type in slack and I want to user this very useful form in other things in Slack. Is it possible to user form like request type in Slack exc...
-
Hello, I have a very simple automation rule which runs with a JIRA cron to post an external comment as an issue follow-up on the tickets that are in customer's bucket for more than 5 days. This cro...
-
I have a user with jira-servicemanagement-user permission but he cannot create an object schema in Assets. He can get in to the Assets area ok but cannot see the + button to create the object schema....
-
Hi, I am new to JSM. Our company want to migrate customer service from an ERP to JSM. I am in the process of set up enviroment and testing. We have created a few test issues in the new project and ...
-
Hi, We are planning to migrate some tickets from our actual service management app to Jira Service Management. We've been using JSM for a while for our IT tickets, but now we want to migrate our cus...
-
I've exported my HF assets to a .csv file but I don't see the import option in Jira and I'd like to confirm that I'm doing it properly. thanks, ken
-
Hi there, Is there anything that can be run against a JSM project to be used as a build document for a project. Maybe something that lists, issue types, request types, workflows, custom fields etc ...
-
Hi all, I'm trying to build an Initializer script in Behaviours. I have one behaviour for different Customer Reuqest Types. What I want to get is that when issue is created (both by an agent and fro...
-
What is the trigger I need to put when an iten is linked to another? but the one that got the link at need to trigger an rule. I don't know if I made it clear, if you didn't understand, just ask m...
-
In my Change Management process I have a workflow and when it passes to a certain status I need to lock or to restrict change the information except for assignee and reporter. I've read the su...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 6 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |