Community resources
Community resources
Community resources
Jira Service Management
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When I am sending email (from the same organization) to Jira email account a new issue is getting created. But when I am doing same with my gmail id . It is getting failed in Log. Please adv...
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You can set the alerts responders field in OpsGenie based on an Insight custom field in Jira. Following the below steps you’ll be able to achieve that. Insight Custom Field Create a custom field ...
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I have added my domain and DNS records for custom email addresses. Jira says the domain is Active. I won't let me add email addresses on the email addresses tab.
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Hello, Share with option in Service Desk works for some user and does not work for others. Could you please help me to understand why? I need all the users to use the " share with " op...
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Is there a way to prevent a user or group from creating an issue directly in company-managed software and instead only able to create an issue via a Linked Issue in Service Management
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Hello I am configuring a forms for my organizations custormer portal and It is required that all forms have the organiztions color scheme and logo. Is there any way to add images to the created forms...
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I've looked at this ticket: Solved: Set Reporter from a custom field (atlassian.com) which doesn't quite seem to cover what I'm looking for. Here's what's happening -- I have a servic...
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Hi, I am attempting to set up email requests from a mailbox that's on an Exchange server. The server is set to only allow external incoming emails from Microsoft. we are a hybrid enviroment. I get...
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Hi, When I signed up a demo project existed which we deleted, but it looks like the demo customers still exist and are available to select on our new project. I cannot however see where these "custo...
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Hello team! 👋🏻 I am requesting your help to validate some information about a matter I have with the flows. Currently I am managing a project in Jira Software and another one with Jira Servic...
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We are currently running a pilot to use on call reports for the business. I simply want to know how to use these filters to determine the days and hours I need. For example: If I want an overv...
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i created a SLA with a value 24h for time to resolution. In the ticket is the value showen as "Time to resolution within 1d 24h". this can't be correct. What can i do? Thanks for your help ...
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Hi, is it possible to display the whole calendar of the rotation in Jira directly (not via going into opsgenie?
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Hi all, I wanted to know if it is possible to customize the requests page of the help desk used by customers by adding more filters and if is possible to modify the query/JQL that shows the list of ...
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Do you have any idea what do we mean by Guidelines in the Burnup Chart Report?
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Hello, I'm trying to setup up an import from JAMF so that the result will be an ObjectSchema like in this post: https://confluence.atlassian.com/insightapps/jamf-data-imported-into-insight-10851807...
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Hi, We have a project where we have a partner who uses Zendesk. We share the ticket with the partner from Jira Share and a ticket is sent with a link to our Jira ticket which requires login. The par...
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Hi community, I have a use case that requires a JSM Project to allow anyone to raise a request. What are the community views on the risks involved? Atlassian recommend not using this unless unavoid...
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Good afternoon! The question is, why does the SLA fail if a response is being made to the client? We install SLA 13 h . Created >= Start of the day (15 h) And created < The beginning of the d...
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Jira service management creates new issue instead of adding comment, when the user replies to their own email. For example, 1. A@test.com sends an email to B@test.com 2. Before B@test.com ...
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Hello, I have created object schema and inside that i have my laptop object created, issue i am facing is that i am unable to have my insight field on the project of ITSM, I want to us...
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Is it possible to create a customer with permission to view existing issues only, without allowing the creation of new ones, and to add comments?
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Hi, I was wondering what kind of plans should we subscribe to to be able to use global automation across projects between JSM and JIRA? Is it enough to be on the Premium plan in JSM? Thanks for you...
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Hi, Can some one will help me out with the How to create Dependent fields relationship in Jira. I am having a fields called: 1. System: Sys1,Sys2,Sys3------- If i select Sys1 then below package n...
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Good afternoon! The question is why does the SLA get lost if a response is made to the client? thanks fo answers
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