Jira Service Management

Jira Service Management Cloud has a keyboard shortcut (m) that adds an internal comment to a ticket. Is there a keyboard shortcut that adds a reply to the customer? We find ourselves needing to repl...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I want to modify the body of the Email in the Email notification. I have created a notification for Approval email but if i receive the same i can see the below mail. But i want to see som...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I have just created a new custom field with radio button. I have created two options of "Yes" and "No" but when reviewing the screen it shows "Yes", "No", and "None". I want it to show "Yes" ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to add the portal field: 'contact us about' to the issue generated by the system. Does anyone know if this is possible and if yes, where i should look for the field?     E...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I understand that Opsgenie can integrate with ServiceNow, Nagios and Dynatrace via a connector APIs. All 3 application will send confidential data that need to be secured/encrypted in tran...

• Question
• cloud
• opsgenie

Hi, Can some one will help me out with i want to remove from the screen "Use Request Type fields" Please find the attached screenshot. Thanks,

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

i want to check if there is any change in issue, update it I'm trying this method but it work in the wrong way:   d =[] for iss_te in t_list: d.append( iss_te.fields.c) for dictt in all_Ti...

• Question
• issue
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• update

Hello, time to resolution is exactly displaying the settings I have done, but why the other field is showing me 2 months (even if the ticket was created 5 days ago)? There is a way to show the exac...

• Question
• cloud
• opsgenie
• sla

Hello, I want to ask, can we make JIRA Automation after someone trigger a specific comment, then we can auto reply the comment on 5 minutes interval? Example, if an issue ticket is commented by a ...

• Question
• automation
• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I grouped my customers into organizations in my service project. When a customer opens an issues, the organziation field is not filled in the issue.  Why? Shouldn't that happen autom...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• organization

Hi , I have a question regarding filtering issue for my reports. I want get the data that issue that created 30 days but with SLA everBreached from the SLA time and plus 2 hours. created >= ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Time to done not appearing in the queue but it is appearing in the SLA box in the issue view. View of the issue screen where you can see the time to done = 23h 40m view of the queue where time ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi experts, I have a question about the instance.  Our Jira/JSM Cloud system has the Australia brand referenced in the URL and logos but our US company has a different brand. To manage pr...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, Second attempt at this question worded better. I am importing objects into an IT Assets schema.  A persons name (owner_d) and an asset name (model_d) is being imported.  These a...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to get a report on Help Centre hit and/or referral or bounce rates? E.g. I have a publicly accessible Help Centre I would like to know how many users visit that help centre and then...

• Question
• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hi there, I am building a powershell script to update Assets from a CSV that will run as a scheduled task.  It works fine when the attribute types in the schema are not "Object" Basically I am...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I have a few forms inserted into one Request Type by Automation rule. I believe, that an issue only shows one form opened among many. Is there a way to control which form to view fi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am looking to set up our customer portal to, by default, go straight to a Get IT Help request instead of having to click on certain categories or click on the Get IT Help category. Is this poss...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

שלום, המכשיר שלי ושל חברי הצוות שלי שיש להם אייפון לא מקבלים הודעות מג'ירה ומאופסגני. לא כאשר מתקבל כרטיס חדש בג'ירה ולא כאשר מתקבלת התראה חדשה ב-opsgenie המכשיר שלי: iPhone 12 Pro גרסת IOS: 16.1...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• opsgenie

Is there a way Jira dashboard gadget could show freeze period/ window?

• Question
• cloud
• dashboard
• jira-service-management
• jira-service-management-cloud

I am attempting to use the OpsGenie java client sdk according to: https://docs.opsgenie.com/docs/opsgenie-java-api However, when I include the dependency: com.opsgenie.integration.sdk, version 2.1...

• Question
• cloud
• opsgenie

Situation: I have a process in our own software that might error if certain criteria is not met and then requires employees to manually review and take action. I'm planning on having those errors flo...

• Question
• cloud
• csv
• import
• issue
• jira-service-management
• +1 more tag...

In Microsoft 365 we have a variety of shared mailboxes.  This mailboxes are set up based on our customer service team in various locations. The address looks like this csrtam@domainname.com, cs...

• Question
• cloud
• email
• jira-service-management
• jira-service-management-cloud
• mail-handler
• +1 more tag...

Hi Community, We are looking to take auto backup for an interval, Is there any possibility that Atlassian has provided any such feature to take backups automatically? Is there any add-on supporting...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello and good day Atlassian Community! I have a request I am attempting to solution using native automation functionality in Jira Cloud. Background: We have a team that is reviewing significant er...

• Question
• automation
• cloud
• jira-cloud
• jira-service-management-cloud