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Jira Service Management
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Hello, I have a few forms inserted into one Request Type by Automation rule. I believe, that an issue only shows one form opened among many. Is there a way to control which form to view fi...
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Hi, I am looking to set up our customer portal to, by default, go straight to a Get IT Help request instead of having to click on certain categories or click on the Get IT Help category. Is this poss...
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שלום, המכשיר שלי ושל חברי הצוות שלי שיש להם אייפון לא מקבלים הודעות מג'ירה ומאופסגני. לא כאשר מתקבל כרטיס חדש בג'ירה ולא כאשר מתקבלת התראה חדשה ב-opsgenie המכשיר שלי: iPhone 12 Pro גרסת IOS: 16.1...
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Is there a way Jira dashboard gadget could show freeze period/ window?
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I am attempting to use the OpsGenie java client sdk according to: https://docs.opsgenie.com/docs/opsgenie-java-api However, when I include the dependency: com.opsgenie.integration.sdk, version 2.1...
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Situation: I have a process in our own software that might error if certain criteria is not met and then requires employees to manually review and take action. I'm planning on having those errors flo...
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- cloud
- csv
- import
- issue
- jira-service-management
- +1 more tag...
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In Microsoft 365 we have a variety of shared mailboxes. This mailboxes are set up based on our customer service team in various locations. The address looks like this csrtam@domainname.com, cs...
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Hi Community, We are looking to take auto backup for an interval, Is there any possibility that Atlassian has provided any such feature to take backups automatically? Is there any add-on supporting...
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Hello and good day Atlassian Community! I have a request I am attempting to solution using native automation functionality in Jira Cloud. Background: We have a team that is reviewing significant er...
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Any idea why Gmail shows plain-text formatting for customer notifications? I tried to bold the comment portion of customer notifications to make them easier to read. Outlook displays correctly, but ...
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Hola! Quisiera crear, en un formulario inteligente/dinamico, un campo personalizado que sea numérico, y poder definir la cantidad de caracteres que se pueden cargan en el mismo. Pero sólo me deja con...
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I have an automation rule to update a custom field based on the issue type. I have several issue types that work correctly but one that does not, even though it is set up exactly the same as th...
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Hello, some of our users can link with @ other users, so that they are informed. For some other users (same permissions) this is not possible. What can we do? Thank you in advance!
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Hello, we set up an own outlook e-mail address and linked it with JIRA Service Management. No all mails are blocked from users which are not JIRA-users or JIRA-customer-users. Our goal is that all...
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In our Jira Service Desk, we have many 'customers' that are really just spambots and we have customers that were legitimate customers once but are no longer. We would like to remove these cust...
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Insight Discovery plugin is for free?
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How to make attachment field in request form, optional or mandatory based on previous list selection
Hello Lovely People, I am working on creating a request form, I have used a single list selection, where there are some values and now based on those values, I want to make the attachment field mand...
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Since Jira Software 9.0 with the introduction of the "view status menu" if you don't have permissions to transition the issue (for example if it's waiting for approval from someone else) you cannot s...
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Hi, I want to Create a user and need to provide the Username and Password. Hence if the same user will login with the same credentials user needs to redirect to the Portal page. If possible please...
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Hey guys! Im kind of new to the Jira support platform and have been brainstorming about whats the best way to create a rule in which per affected service a seperate subtask is made. Currently ...
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Hi Altassian Community, I'm researching options to migrate a JSM project from one cloud instance to another cloud instance and could really use your support. There is plenty information abo...
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Dear Community, I have more than 200 requests, but if I want to export CSV (All Requests) I can export only 50 issues once. Please, help me to fix it !!! Best Regards, Mariam
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My case is: - I create 2 scrum boards (different filter) - I create Cross-Team velocity chart + add 2 boards current: It sum story point o...
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Hi, In my JSM i have 3 projects and Project A, Project B, Project C. I want to take a back up of Project B. which means that i want to take only project B which has all the custom fields and workf...
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Hi, How to create a user with Credentials and the same user has only Portal access. User does have only portal access. if the user will login with valid credentials. Thanks,
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Atlassian Community Events
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| 17 | |
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| 46m ago | ||
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| October 29, 2025 8:42 AM PDT |