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Jira Service Management
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Hi! I'm a Jira site admin but I'm not an organization admin, I need to contact or see who is. How can I see that info? thanks
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Does the portal search allow for more results than three at a time without having to hit the more results link? Also does it allow for the results to populate in columns vs one column?
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Hi, I'm trying to create a regular expression that I can use to remove email signatures from issues created from emails. I have something that works quite well in Notepad++ but it won't work in a re...
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Has anyone creatively found a way to add a manger to user accounts? I would like to first add a manager to all the employees, then key into that for my workflow that If a request came in, an approva...
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When we receive requests into JSM we record a custom field (let's say it's cf 12345 and asks "team id"). Ultimately we're gong to create an Epic for the team id and park a story under it and this pa...
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while I try to assign the tickets to my team members who have customer desk team privileges, am receiving the below error. Please help on how to resolve this issue . I even tried to change the...
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My team currently uses JSM to handle help desk service requests. I would like to have a daily post that shows the members of a slack channel how many requests are pending vs resolved at the end of sh...
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how i can configure request satisfaction notification? so the user receives this type of notification in the email.
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Is it possible and how to create fields for users? I'm importing users from Azure and would like to link with new user fields.
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In two different instances of which I'm an admin, one has the option for custoemrs to create account in the SM portal login screen, and another does not. Both instances have identical customer access...
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Hi community :) I am the product manager for SLAs in JSM. Since a lot of customers ask for increasing the time goal limits, we are revisiting these limits as part of SLA improvemen...
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Hello, The issue is that one user don't receive any email, there's no issues in the email tool, the user is unable to receive password notifications, sign up notifications, anything. There are no ru...
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Hi team, I would like to know more about ''Insight'' in Jira. I want to learn more about the Insight option, is there any videos available at Atlassian University? please let me know. Thank ...
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Hi I would like to use automation to add an Organization to the existing organization (if any) on certain service desk tickets. I am having problems with the syntax for Organizations in advan...
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I've setup a form that I would like to sync to Airtable. I've setup Custom Jira Linked fields associated with the project screens and associated these Jira Linked fields with form fields. The Jira ...
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Hi, Can some one will help me out how to perform data look up rules for Impact urgency and Priority. In change request i am having 3 fields which are Impact Urgency and Priority. If i change the I...
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Dears, what is the possibel actions than can we take if SLA breached BR,
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Can some one will help me out i want to assign a user who is created a change request under Reporter
Hi, Can some one will help me out i want to assign a user who is created a change request under Reporter field. please find the attached screenshot for your reference. Thanks,
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Hello! I have an automation set to close the parent ticket once all of the linked issues are completed (moved to Resolved status). However, I've noticed that the closed parent tickets actually remain...
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Hello! We're using Jira Service Desk for managing Localisation requests. In one request raised there might be 5 or more different languages requested. I'd like to be able to add different part...
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We are using request types in JSM for onboarding, offboarding and users change. The user picker list for offboarding and user change is only populated with active users. This is as expected a...
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Hello everybody. My company has a Jira service desk (Management). I would like to know if it is possible that a particular request made by our user portal is only notified to an agent, so that the sa...
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We're exploring the Jira Service Management free cloud version to use for our support desk. However, for cases where I am adding public comments to a ticket the email sometimes is not being sent to t...
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I have a usecase where I would like to create a ticket in zendesk when an issue is created in JIRA. For that, I created a webhook and linked to workflow using post function. However I don't find it f...
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Where can I find the Atlassian Systems Security Certification related to backup and restoration of our data ? Compliance and Risk Management of the Projects and Data that we created in Atlassian - Se...
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Atlassian Community Events
| User | Count |
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| 29 | |
| 12 | |
| 8 | |
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| 5 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |