Customer notification for Maintenace activities

[Somnath Raveenthiran]

Is it possible to automate and trigger mail from the service desk for scheduled planned maintenance for various clients?

[Boris Berenberg - Modus Create]

If you use a single issue to track a planned activity, you could use our Send Email from Issue function in Notification Assistant for Jira and set whichever recipients you find appropriate.

[Karyna Tyrnavska _SaaSJet]

Hi, @Somnath Raveenthiran !

If you`re ok with Jira plug-ins, I suggest you try out Boomerang: Reminders for Jira Issues.

My team has developed it to remind the team about important deadlines by comment in the issue and via email

[Kai Becker]

Hi Somnath,

it depends a little bit on your current setup. Assets would be the perfect place to manage your clients, services and send an email on scheduled maintenance depending on asset information.

As you are using standard plan, you don't have access to assets currently. To better recommend a suitable solution, let me ask a few questions:

• Where do you store your clients, or how do you identify them?
• How are "various clients" grouped together?
• How is scheduled planned maintenance organised? Is there a corresponding jira issue?

[Somnath Raveenthiran]

 just general notifications.

is it possible?

[Somnath Raveenthiran]

• How is scheduled planned maintenance organised? Is there a corresponding jira issue? - It is planned Maintenace activity and not corresponding to Jira issue