Community resources
Community resources
Community resources
Jira Service Management
-
Hi there, How do you handle a holiday for a user in the on call schedule. User 4 is taking Thursday and Friday off. There is no override for them as there are three other people on call who w...
-
Hi there, I think this is pretty obvious but wanted to be sure. If there are 5 people on a morning shift and 3 on an afternoon shift, I am basically setting up 8 rotations in the on-call schedules ...
-
Can I set up email requests on a business project?
-
This year we've participated in the Atlassian Codegeist 2022 and this is the DEISER Story of how it was. What is Codegeist? Codegeist is Atlassian’s annual developer hackathon dedicate...
-
Is it possible to get a list of approver decisions for all issues in queue via a single REAT API? I can see the list of approvers using Get Issues in Queue (GET /rest/servicedeskapi/servic...
-
Hi, Have problem that issue that should not be finished before linked issue finished can be closed in 2 clicks. Even when linked issue still opened and unresolved. How fix this ...
-
I want to create a report in Jira for SLA and time of first response but I don't need an average I need a 95 percent, is there a way to do that?
-
I have created two rules but when I tested them I am not sure that it works properly. https://videojetit.atlassian.net/jira/servicedesk/projects/FSLEMEA/settings/automate#/rule/9084825 https://vide...
-
How to release these LOCKED FEATUREs?
-
the users in these groups get dropped off in 90 days if they dont create a ticket, etc. is there a way to turn this rule off just for these fields/groups? for now can make all inactive active but th...
-
For contractual reasons, we have separate instances for Jira Service Management and Jira Software - both are Cloud products. We have a use case where we would like to received change requests into J...
-
Hello. I need to define a rotation. It is set to start on the 2nd Tuesday of the month and it lasts a week. Then, I have nothing scheduled till next month when someone else starts&...
-
Hi, Is there way to add some type of divider or background color so we can easily look at a ticket and differentiate our replies from the client's reply? In other systems there's a divider or thin l...
-
Hi, We would like to assign customers to incidents. How can we configure that? When we create an incident for testing purposes, we do not see any customer field to choose from. Please advise. Than...
-
Hi, We are trying to define SLAs per service in Jira Service Management, is there a way to do that? To provide more context: We have multiple customers that we support, and each customer has diffe...
-
When I open JIRA tickets under Backlogs the attached image files do not load.
-
...ondition First value - Calculate the business day when the ticket was assigned minus weekends or public holiday Condition Greater then Second value - {{Issue,activity Date plus 7 days}}} The p...
-
Hi Everyone, Right now once ticket is in our queue we clone it and then move to relevant board and accordingly we are changing status of ticket at our end also. Like ticket is in progress i...
-
I am trying to find out a way to display if an agent is actively working at their desk in JIRA. In a previous helpdesk application they have "agent status queues" and you would queue yourself in and...
-
So basically, I if the issue is overdue I want to change issue-status to pending., but change transition or change status option is not coming, and I don't know jql. But it is possible using advance ...
-
Hello, I create a new project as template. I add customers in this template and then delete them . I create a new project from the template project and in the new project I see the customer that I...
-
Hi, I need to set a notification to the customer about the date of resolution of the problem, when I need a few days or I will start dealing with the request in a few days. I do this through the ava...
-
...he customer access settings Within a couple of hours we received a warning from our cybersecurity team because the portal was publicly accessible which is a security risk as we are dealing with s...
-
Hi 👋🏼 We are setting up JSM (Cloud) internaly and we would like to allow our internal users to contact us via chat. We began to explore the Chat feature but I have a couple of questions :...
-
¿Como puedo asociar un campo personalizado en un formulario?, genere un campo personalizado pero no me visualiza como campo a agregar dentro de un formulario y tampoco me permite visualizarlo en "Cam...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 42 | |
| 13 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Tuesday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT |