Jira Service Management

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• Question
• data-center
• iis
• jira-service-management
• jira-service-management-server
• server
• +1 more tag...

Dears, If Iam approval in one phase in jira and I have many requests waiting my approval  is there any way to approve more than one request at the same time  BR,

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I would like to add other responders when the priority of the alert change to higher.

• Question
• cloud
• opsgenie

I would like to find the post-mortem associated with an incident via the API, but I cannot find the post-mortem reference in the the Incident itself. There is an incident in the post-mortem API, b...

• Question
• api
• cloud
• incident
• opsgenie
• post-mortem

Hi there, I would love to use 'Forms' for what I need but unfortunately I need to leverage 'Assets' fields so I can't use forms. I have a single form that I am using as a Create or Edit form. ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

hello, I need to add more decimals to my numeric field, example I have the value when I enter the value 100.123456, but in the view shows me 100.123, that is only allows me a maximum of 3 decimals an...

• Question
• jira-service-management
• jira-service-management-server
• server

I use tempo timesheets but i cant block the log time when exceeded the estimate plan, i was looking for a way to block this so i create an automation to compare the time spent field with the estimate...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• tempo-timesheets

How to configure so that when sending a letter, the task executor is added, and not just the author?

• Question
• jira-service-management
• jira-service-management-server
• server

Is it possible to have a default approver in forms and not in request type? We can link the approver custom field in forms and we want to hide that field.  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am attempting to export a group of subtasks into a CSV file.  The description field is not exporting the full description.  Is there a limit to what can be exported?  How can I get t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to configure the customer portal so that the user can see all requests, not just the ones created by itself? The "Created by anyone" filter would not seem to work.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, In request type we have only "summary" field as required, also we checked in field configuration and work flow, there is no other required field configured. but still we received this error.&...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi - I'm trying to create SLA's for various request types that I created on Help Center, but I couldn't get a appropriate documentation. Please help! For example, I would like to setup 48 hours SLA ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I am currently experiencing an issue where some auto-generated texts are being translated to users' default language even though the portal does not support that language. Some users...

• Question
• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud

We would like to use the data connection feature to populate a form field with data that is specific to the user that is filling out the form. Our use case is as follows. We have a CRM with several ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• rest-api

i migrate some SM projects into the cloud. We created a new SM project in the cloud. Now i want to move all open tickets into the new SM project.   Thanks for help Kind regards Martin

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

In Jira service desk, I want to add validators or post function before closing the ticket. The agent cannot close the ticket if document is not uploaded from Resolved to Closed status. Kindly help?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

hi, scritrunner is not working. Is there an estimated time when this will be solved?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi!   Our current flow for some of our AWS alerts is Eventbridge Rule -> SNS -> OpsGenie. Through AWS EventBridge Rule, we can only access the 'Message' field in SNS. When we populate th...

• Question
• aws
• cloud
• json
• opsgenie

Please guide as well how to customer can create ticket without singing in?

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Please guide how we can set the automated response for customer emails with ticket #?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I have a problem with an SLA timer. From what I know, the time for overdue time = elapsed time + SLA time. From my research on other issues with same SLA, this is the case. But this ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Today kicks off our live digital experience, Atlassian Presents: High Velocity ‘22! We hope you enjoy learning new ways to empower your teams with Jira Service Management during today’s sessions. W...

• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Any idea if Jira Service Management has data residency in SG and if it is hosted in SG?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am looking to make the IT rota public, hence looking to integrate the rota with share point which can be made public inside the org. Has someone done this, and can you please share how you did it ?

• Question
• opsgenie