Jira Service Management

Hi,  External Imports - Schema and mapping (atlassian.com) I'm using insight insight external imports, when I try to submit my schema mapping, i'm not able to make a reference to the user ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I created a new queue in the project however when i am creating a new incident in the project, i am not able to see that queue in the dropdown.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, I am new to scriptrunner. what is Difference between getValue() and getFormValue() in Scriptrunner, Behaviour? Thanks. Regards, Saqib Dar

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hi Community,  JSM-DC: How I can achieve the functionality of copying comments from subtask to task every time a user comment on a subtask? Thanks. Regards, Saqib Dar

• Question
• jira-service-management
• jira-service-management-server
• server

If you were the leader of the IT support team what questions regarding Jira Service Management would you ask a newbie? 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• off-topic

Hi there, Is it possible to prepopulate fields in issues depending on the request type? For example an employee calles the IT Helpdesk, the agent opens a ticket for this person, he chooses the "Get ...

• Question
• automation
• cloud
• default
• jira-service-management
• jira-service-management-cloud

Hi there, I was wondering how to use the "stakeholder" field, compared to "responders" and "watchers"? Is it possible to add external stakeholders even if they do not have any JSM licence? What kin...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• notification
• response
• +2 more tags...

Hi! Our incidents (31 at the writing moment) are not showing under Incidents in JSM.  Can you help? Right now, It's the default JQL / Filtering. 

• Question
• cloud
• incident
• jira-service-management
• jira-service-management-cloud

I am the admin for our Jira Service Management but when I try to do any Admin related tasks it is displaying me the message as below: You need permission Request access from your administrator. &n...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I want send email notification to approver, that this ticket have your approver required and also want to change dashboard for agents

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

How do I integrate the jira with whatsapp with rest api and i dont wanna use to marketplace

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...roject setup is triggered, i.e. Public comment addition is notified Do note however, I am still testing it within my Org's internal JIRA users (so the reporter is my own Org's) using a test JIRA p...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am exploring using Jira Service for managing our IT Helpdesk.  We have 8 companies and I have created Organization for each. For each organization, I have created Customers (employees for the...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We are currently migrating Jira 7.8 Server to Jira Cloud. We are facing issue migrating TestCases. Zephyr plugin data is not migrated( Test Step, Results, etc).  1. Current Zephyr Squad ve...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi - my issue sounds similar to https://community.atlassian.com/t5/Jira-Service-Management/Customer-replies-to-ticket-emails-not-appearing-in-ticket/qaq-p/1807735. It occurs intermittently, not...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi. Is it possible to change the button name of approval or rejection? If someone knows, please tell me. Thanks.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, How do you handle a holiday for a user in the on call schedule. User 4 is taking Thursday and Friday off.  There is no override for them as there are three other people on call who w...

• Question
• cloud
• opsgenie

Hi there, I think this is pretty obvious but wanted to be sure. If there are 5 people on a morning shift and 3 on an afternoon shift, I am basically setting up 8 rotations in the on-call schedules ...

• Question
• cloud
• opsgenie

Can I set up email requests on a business project?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

This year we've participated in the Atlassian Codegeist 2022 and this is the DEISER Story of how it was.  What is Codegeist? Codegeist is Atlassian’s annual developer hackathon dedicate...

• Article
• cloud
• codegeist
• itsm
• jira-service-management
• jira-service-management-cloud

Is it possible to get a list of approver decisions for all issues in queue via a single REAT API?  I can see the list of approvers using Get Issues in Queue (GET /rest/servicedeskapi/servic...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

  Hi, Have problem that issue that should not be finished before linked  issue finished can be closed in 2 clicks. Even when linked issue still opened and unresolved. How fix this ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to create a report in Jira for SLA and time of first response but I don't need an average I need a 95 percent, is there a way to do that?

• Question
• atl-orange
• cloud
• jira-service-management
• jira-service-management-cloud

I have created two rules but when I tested them I am not sure that it works properly. https://videojetit.atlassian.net/jira/servicedesk/projects/FSLEMEA/settings/automate#/rule/9084825 https://vide...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

How to release these LOCKED FEATUREs?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud