Community resources
Community resources
Community resources
Jira Service Management
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Hi there, Frustratingly you cannot add any attributes to Service that is pre-loaded in Assets, I would like to add an Approver. I have created another Object type that has a referenced object of th...
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Basically, we are wanting to keep our tickets up to date by providing proactive updates every 3 business days. Part 1: Can we build a JQL formatted to pull based on the last time and external commen...
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We have SLA set based on the severity of the request, and the clock starts when the request is in a certain status pauses when it's in a different status, and closes when it's completed, closed, etc....
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Hi, We are in Jira DC, We want to automate the system check , whenever upgrades are happen. Could atlassian suggest a tool that supports Jira. We are in Jira 8.20.11 System Check includes...
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How to retrieve an integration that has been deleted from ops-genie integrations. Do we have a way to retrieve the integration?
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We're looking at mitigating the recent security issue found with Atlassian products and a MITM attack. Suggestion from CloudSek say to administratively limit the amount of time a cookie can las...
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Some projects have an updated blue UI for the background. This is new. What gives?
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Hi, How to store SSL certificate in linux server for JIra service management? I received .pfx file what is the procedure to secure the session? Thanks. Regards, Saqib Dar
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Currently, there seems to be no way for customers to be automatically subscribed to all requests created for their organization in JSM. As a result, we have to tell the customer in the email notifica...
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Hello, Please we need help to affect for some users the role "organisation admin" We are blocked !! Thanks !!
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Hello, I think this should be a pretty clear Yes/No answer, and to my knowledge it's heavily leaning on the No side. I understand that you can send customers invites to create accounts, and it can b...
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EDIT: Legacy Automation was the culprit G'Day fellow Atlassians, I was hoping that someone could provide what I assume to be a straightforward answer that I am just not seeing to ch...
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I am importing a CSV of historical requests into our Jira Service Managment Project. Many of these are already closed. However, they are not showing as resolved because the Jira project require...
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I am trying to migrate a small (one) to Cloud. The cloud migrator want me to trust/no trust - deside on 396 domains... And no bulk options. Seems as a rather insane implementation... ...
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Hi All, I have various request types in a service management project. Some of these request types are visible to the customer, cq the customers could select one of those to create a request. S...
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How we can add this
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Hello, How can i download a report from where I can determinate with ease which agent worked how many hours and when as long as i created a team schedule with 3x agents for e.g. Right Now I am usin...
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Hi There - I have a request form which is made only visible for the service desk agents. I would like my team to use this request only for specific cases, and in such when this request type is create...
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Currently thinking about how to handle the automation when creating new issue's in JSM. We receive somewhere between 500 and 750 new issues per day, mostly via email and about 10-20% via rest API. ...
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I am trying to trigger an opsgenie alert when a Sentry Error Threshold alert happens. I cannot see this in the options in the Sentry Alert configuration to send to OpsGenie Any pointers much apprec...
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How to set prefrence language for customer
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Hi, Where I can find the Jira Login page setting? I want to add a button on the login page to redirect SSO Thanks. Regards, Saqib
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While integrating JSM & Google's Big Query, I found out that Forms built using Proforma aren't writing data to the same data store as the old/native JSM Forms. So in the integration, the Issue...
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We receive automated alerting emails from different monitoring sources. All emails contain an incident ID. I use automation to store this incident ID in the custom field ExternalID. Whenever the mon...
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Hi Team, Is it possible to auto assign request to queue depending on domain name? For example, xxx@groupA.com email to my service desk then it will auto assign to group A queue in jira xxx...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT |