Community resources
Community resources
Community resources
Jira Service Management
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Hey, I have two questions about Jira, namely, why can't we add a specific costumer to us? and my second question is, why can't a customer write tickets either? Thanks:)
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I am trying to transition from another ticketing tool to JIRA. To replicate the functionality in existing tool, I want to ensure that once the issue is closed, it shoudl not be EDITABLE. Please prov...
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Hi! In my Jira Service Management project I use a request type with Extensions for Jira [Divinity] plugin Bundled fields. Inside the Bundle Fileds configuration I set a text subfield called "S...
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Hello, We are involved in a migration process from OTRS to JSM. One of the OTRS features that is frequently used by our agents is the ability to send an email to any address from any ticket, creatin...
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How to control the display location on fields in Issue View, when they are also used in Request Form
If I put a custom field in my Issue View, i get it displayed on the right side of the field nicely, just like my other custom fields. This works great for us, as all the fields we should check or fi...
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Hi, i have a problem on jira... when customers reply to a closed issue, the issue doesn't reopened automatically and i don't see the comment on the ticket..as the person doesn't reply me.. Be...
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Hi, How to Migrate Service Management project from One Instance to another Instance ? 1. I have two instances which is Instance A (Dev) and Instance B (Prod) i want to migrate the data and project ...
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Hello, I have an Automation that works but I want to change it slightly. I looked for information everywhere for smart value {issue.comment} and variations to it, but it fails. The Au...
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When upgrading JSM to the latest version due to CVE-2023-22501 to installation does not complete. I have downloaded the JSM application from Atlassian Marketplace in order to upload the application ...
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Hi Team, User Munish Rambocus stopped receiving email notifications from Jira. Can you please check if my email is blocked on your system and do the needful please to unblock it ...
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Assist integration writes the following: Welcome to Assist! Your Jira Service Management service project is almost ready to use with Slack! To start receiving and working on...
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I have deleted the ITSAMPLE JIRA Service Management project that gets created automatically. However, all of its screens (and perhaps other assets) still remain in the system. Is there a way to do a...
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Is it possible to install the JSM 5.6.0, with the fix for CVE-2023-22501, in a Jira Software 5.5.0 installation? Otherwise it is needed to upgrade Jira Software to version 9.6.0 to get the fix for JS...
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Hi, What is Differences between Product Admin, Site Admin, Admin, Organization Admin in JSM. Kindly help me out brief details about the Access which is mentioned above which person can do what. Th...
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I am looking for an option where the description field of an alert in Ops Genie can be auto generated so that we can act faster and efficiently on the alert.
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- opsgenie
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Hello, Is 4.20.X branch affected by CVE-2023-22501? Thank you.
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Hi there, I am looking at Assets and there are two existing imports in place already, both CSV. I didn't set them up so I don't have the files locally. If I run the import they run succe...
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Hi all, I hope someone could help me with my problem. Is there a way I could make a view with a filter that will display the approver names and whether they have approved a ticket or not? I know t...
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We’re excited to announce that contextual support documentation is now available for Assets in Jira Service Management Cloud! We’ve all been there - searching through a knowledge base or boun...
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At JSM, our focus has always been creating the best tools so agents can stay focused on what matters - customers. Today we’re releasing some improvements to the queues experience to support larger ag...
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The Jira e-mail handlers to create tickets from e-mail are working well. Is there any way to have the E-mail handlers send a return e-mail once a ticket is created and pass along the newly c...
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I’m currently setting up help desk for IT Team. From the customer portal, I’d like for user to click submit a ticket and then from the form be able to classify what type of issue they need help ...
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@Trudy Claspill can the email account be a shared mailbox or does it need to be a licensed email account (O365)? my desired use-case: emails sent to marketing @tripac.net ticket is cr...
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The notification of the Broken Authentication vulnerability went out saying the following versions 5.3.0 to 5.3.1 and 5.4.0 to 5.5.0 are affected by this vulnerability. Are older versions affec...
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Hi there, Here is the scenario. For new hires I want to be able to go to a form and select their name from an 'Assets' custom field. I also have a custom field for hardware assets with a stat...
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| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 7 hours ago | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST |