Add issue types

[Brad Jenkins]

I’m currently setting up help desk for IT Team. From the customer portal, I’d like for user to click submit a ticket and then from the form be able to classify what type of issue they need help with(pw reset, vpn issues, email, etc).

[John Funk]

Hi Brad - Welcome to the Atlassian Community!

The user is not able to modify an issue or the form after it is submitted. You need to create different Request Types up front for them to choose from before filling in the form. The different Request Types would be tied to the different Issue Types you have for the project.