Community resources
Community resources
Community resources
Jira Service Management
-
Hello, If I export a JIRA ticket into Word and there are hidden fields (hidden last year because info was no longer relevant), will those populate in the export? Or only the current fields that show...
-
I am trying to follow the documentation for connecting our GitHub pipelines into JSM https://support.atlassian.com/jira-service-management-cloud/docs/connect-github-repositories-with-jira-service-ma...
-
Is there currently a limit to the number of queues you can have in a single project in Service Management?
-
Dear community! How do you think is it possible to create request and form in JSM via api? There is no issue with creating request and getting all information about fields and values, but h...
-
Hello, Can someone tell me what this "10052" means at the beginning of my automation audit log? It says Action Details ["10052"] but I don't know what that is or what it means. &...
-
Hi, could someone please describe how the overage pricing for API requests works? For example the Essentials plan offers 1000x number of users API requests. If we exceeded this limit will...
-
Hi, I want to create a new issue type, but want to apply all of the same schemes I use for all of my projects to this new issue type. How would I do that? Regards, Fahad
-
Hi I have a client using Zen Desk without the ability to introduce any changes on their side. I need to integrate both systems through emails so client can escalate issues from Zen Desk to ou...
-
Hi all, I have been trying to use this smart value: "issue.description.substringbefore" to remove the tabling of a signature as JIRA is unable to do it at the moment. I have grabbed the "code" of w...
-
I have a customer that is always raising tickets as incidences so we move them to service requests as they aren't bugs however whenever I do that they can no longer see the description they logged on...
-
We want to create an access request form in Jira Service Desk. Customers should be able to select a project from a project picker field. Once the request is submitted, the project lead should receive...
-
Hello, Reporter is not able see the "Share" / "+" icon on Service Desk Portal. I have updated the Jira Service Desk Permission Scheme by adding the reporter to edit issue-project p...
-
Hi I have created a form which generates a request in Jira once the user submits the form. This then requires approval from their line manager before any action can be taken by the resolver te...
-
Currently I have 3 automation rules written for our HELP project, which saves so much time and is fantastic! However, the rules apply to every request type. I need them to only run when a specific re...
-
Hi dear community, Have done some research but couldn't find a possible solution. I am trying to achieve the following: We have over 200 organizations. Each organization can have 1-3...
-
I'm implementing Jira Service Management with Atlassian Access for user provisioning. I've implemented this way at several companies. However, this is the first time where I have a large group o...
-
Hi! I'm having an issue with Opsgenie on Android. When an incident happens and an alert is created, my phone starts ringing. This is expected. However, if I acknowledge the alert in the web interf...
-
Hi All, I want to add below Sub Status to DONE status for one of my JIRA project. Deployed, Cancelled & Duplicate If I move the ticket to DONE status I want to me...
-
Is there a way we can prevent users from editing the ticket fields once a ticket has been submitted?
Our business users have asked if we can prevent users from editing the ticket fields once the ticket is created. Currently, users can open the ticket and change the information in the fields. Is ther...
-
i would like to know if its possible to create a request in another jira portal automatically when i change the status of an issue. For an example, i have an outside developer who's also have a jira ...
-
Hi everyone, I'd like to know what are the limitiations of how many objects you can have stored in the CMDB per instance on Jira Service Management Cloud version? I've read over here that there's a...
-
Hi everyone. We use Service Management Automation Plugin and I'am traying to find the table that includes "then" statement. Can you please help me? Thanks in advance.
-
We are planning our migration to cloud from an on-prem server instance and one thing the documentation is not clear on is what happens to our Jira service management SLA's on currently active tickets...
-
Dear OpsGenie community, We would like to ask if it is possible to record calls that are coming in via the ‘call integration'? We’ve looked through the documentation, but were only able to find text...
-
Dear OpsGenie community, We would like to ask if it is possible to enable the dial menu for specific users in the “incoming call” integration? People outside of the company that call the number shou...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 9 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |