Community resources
Community resources
Community resources
Jira Service Management
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I am trying to get the jira project tickets using Rest API POST method search. I am unable to include the order by clause in JQL json request body. Request body: { jql: "project = PISS", startA...
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Is it possible to change type of custome field after we created already? If someone knows, please help me out.
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We're keen to automate the creation of a new KB article once the content has been approved. We have a unique request type called Submit a knowledgebase article with approval flows. We have an auto...
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Hi. I made form in jira service management by using field but I can't see form in slack. If someone knows, please tell me. Thanks.
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We are exploring the possibility of setting up a full JIRA Service Desk portal wherein we will be receiving various types of requests/tickets from internal customers. Some of these tickets need to be...
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Hi I have an automation so that the ticket that is in the status "done" reopen and go to a specific status following a comment from a customer. My question is how to prevent/how to block my clien...
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Hi Team, I am setting up an environment with a New Relic Workflow connection with OpsGenie (Webhook) but whenever I close or ack incidents in New Relic, OG does not auto-acknowledge or auto-close on...
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Hello community! A help please! I have a portal for requesting payments, customers are active and able to request payments and refunds, however, there is a new requirement, appoint an approving man...
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My actual problem is that we opened an incident a few days after the actual event. The timeline was updated wit the current date, but the incident creation date is still "wrong". I need to either cha...
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Hi Everyone, We have used JQL advance search a few times and it's great, but i am having a hard time with a specific one. I'm hoping someone has some insight on what i'm missing. Search that ...
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Essentially I want to have KBs appear for our agents that are relevant to that ticket to help them save ...
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Hi, I'm currently making some changes to the Issue view however when I have added them to the context fields and then removed due to a change of mind, it has then removed them from the top section o...
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Hello everybody. I would like to ask a question about automatic reporting. I previously used an ITSM called Autotask, where: - I had a report generator, where I could create my queries and even de...
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Hi, Scan settings | Atlassian Support | Atlassian Documentation In the Discovery tool scan settings, when a scan is ran the next scan date/time is never updated so the scan only runs once...
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Hi, External Imports - Schema and mapping (atlassian.com) I'm using insight insight external imports, when I try to submit my schema mapping, i'm not able to make a reference to the user ...
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i created a queue in a project however not able to see the newly created queue while logging an issu
I created a new queue in the project however when i am creating a new incident in the project, i am not able to see that queue in the dropdown.
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Hi Team, I am new to scriptrunner. what is Difference between getValue() and getFormValue() in Scriptrunner, Behaviour? Thanks. Regards, Saqib Dar
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Hi Community, JSM-DC: How I can achieve the functionality of copying comments from subtask to task every time a user comment on a subtask? Thanks. Regards, Saqib Dar
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If you were the leader of the IT support team what questions regarding Jira Service Management would you ask a newbie?
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Hi there, Is it possible to prepopulate fields in issues depending on the request type? For example an employee calles the IT Helpdesk, the agent opens a ticket for this person, he chooses the "Get ...
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Hi there, I was wondering how to use the "stakeholder" field, compared to "responders" and "watchers"? Is it possible to add external stakeholders even if they do not have any JSM licence? What kin...
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Hi! Our incidents (31 at the writing moment) are not showing under Incidents in JSM. Can you help? Right now, It's the default JQL / Filtering.
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I am the admin for our Jira Service Management but when I try to do any Admin related tasks it is displaying me the message as below: You need permission Request access from your administrator. &n...
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I want send email notification to approver, that this ticket have your approver required and also want to change dashboard for agents
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How do I integrate the jira with whatsapp with rest api and i dont wanna use to marketplace
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Atlassian Community Events
| User | Count |
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| 40 | |
| 15 | |
| 8 | |
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| 6 |
| Subject | Author | Posted |
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| 7 hours ago | ||
| 7 hours ago | ||
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| Tuesday | ||
| July 29, 2025 10:24 AM PDT |