Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I grouped my customers into organizations in my service project. When a customer opens an issues, the organziation field is not filled in the issue. Why? Shouldn't that happen autom...
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Hi , I have a question regarding filtering issue for my reports. I want get the data that issue that created 30 days but with SLA everBreached from the SLA time and plus 2 hours. created >= ...
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Time to done not appearing in the queue but it is appearing in the SLA box in the issue view. View of the issue screen where you can see the time to done = 23h 40m view of the queue where time ...
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Hi experts, I have a question about the instance. Our Jira/JSM Cloud system has the Australia brand referenced in the URL and logos but our US company has a different brand. To manage pr...
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Hi there, Second attempt at this question worded better. I am importing objects into an IT Assets schema. A persons name (owner_d) and an asset name (model_d) is being imported. These a...
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Is it possible to get a report on Help Centre hit and/or referral or bounce rates? E.g. I have a publicly accessible Help Centre I would like to know how many users visit that help centre and t...
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Hi there, I am building a powershell script to update Assets from a CSV that will run as a scheduled task. It works fine when the attribute types in the schema are not "Object" Basically I am...
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Hello, I have a few forms inserted into one Request Type by Automation rule. I believe, that an issue only shows one form opened among many. Is there a way to control which form to view fi...
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Hi, I am looking to set up our customer portal to, by default, go straight to a Get IT Help request instead of having to click on certain categories or click on the Get IT Help category. Is this poss...
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שלום, המכשיר שלי ושל חברי הצוות שלי שיש להם אייפון לא מקבלים הודעות מג'ירה ומאופסגני. לא כאשר מתקבל כרטיס חדש בג'ירה ולא כאשר מתקבלת התראה חדשה ב-opsgenie המכשיר שלי: iPhone 12 Pro גרסת IOS: 16.1...
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Is there a way Jira dashboard gadget could show freeze period/ window?
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I am attempting to use the OpsGenie java client sdk according to: https://docs.opsgenie.com/docs/opsgenie-java-api However, when I include the dependency: com.opsgenie.integration.sdk, version 2.1...
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Situation: I have a process in our own software that might error if certain criteria is not met and then requires employees to manually review and take action. I'm planning on having those errors flo...
- Question
- cloud
- csv
- import
- issue
- jira-service-management
- +1 more tag...
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In Microsoft 365 we have a variety of shared mailboxes. This mailboxes are set up based on our customer service team in various locations. The address looks like this csrtam@domainname.com, cs...
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Hi Community, We are looking to take auto backup for an interval, Is there any possibility that Atlassian has provided any such feature to take backups automatically? Is there any add-on supporting...
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Hello and good day Atlassian Community! I have a request I am attempting to solution using native automation functionality in Jira Cloud. Background: We have a team that is reviewing significant er...
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Any idea why Gmail shows plain-text formatting for customer notifications? I tried to bold the comment portion of customer notifications to make them easier to read. Outlook displays correctly, but ...
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Hola! Quisiera crear, en un formulario inteligente/dinamico, un campo personalizado que sea numérico, y poder definir la cantidad de caracteres que se pueden cargan en el mismo. Pero sólo me deja con...
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I have an automation rule to update a custom field based on the issue type. I have several issue types that work correctly but one that does not, even though it is set up exactly the same as th...
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Hello, some of our users can link with @ other users, so that they are informed. For some other users (same permissions) this is not possible. What can we do? Thank you in advance!
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Hello, we set up an own outlook e-mail address and linked it with JIRA Service Management. No all mails are blocked from users which are not JIRA-users or JIRA-customer-users. Our goal is that all...
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In our Jira Service Desk, we have many 'customers' that are really just spambots and we have customers that were legitimate customers once but are no longer. We would like to remove these cust...
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Insight Discovery plugin is for free?
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How to make attachment field in request form, optional or mandatory based on previous list selection
Hello Lovely People, I am working on creating a request form, I have used a single list selection, where there are some values and now based on those values, I want to make the attachment field mand...
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Since Jira Software 9.0 with the introduction of the "view status menu" if you don't have permissions to transition the issue (for example if it's waiting for approval from someone else) you cannot s...
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Atlassian Community Events
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| 35 | |
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| Subject | Author | Posted |
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| 21 hours ago | ||
| Tuesday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |