Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to set up a report to do as the subject Track success with percent of SLAs met. Following the instructions, I get a report but the % calculations seem incorrect. For example I wan...
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Currently the only SLA we have set up is the 'Time to first response'. When a customer creates a ticket, Jira automatically sends them the initial email saying "Thanks, we've received your r...
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I received a message this morning when logging into JSD: "From January 2023, we'll start removing access to the old issue view. Apps and extensions that display this view won't work anymore." After...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, I'm hopeful someone can help with what I hope is a simple query. We are in the early stages of setting up our cloud JSM Helpdesk and would like to achieve the following; When a user logs a...
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Hi, We're facing a problem while logging to OpsGenie. After typing e-mail opsgenie redirects to sts.windows.net and it can't be found. Can anyone help me please ? Thanks in advance.
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We have 2 service desks both of them have the same automation, we received a request from one of them but when our team replied to that request it was sent from the email of the other service desk an...
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JSM Widget Fails at Log in with error Something went wrong while attempting to validate your credentials. The widget is embedded into our SaaS product. The user gets a login screen if not ...
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I want to change the Project Key, how do I do this?
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Hi All, We have integrated Opsgenie with ServiceNow. However it is currently working only unidirectional. From ServiceNow to Opsgenie it is working fine. When we create an incident in Ser...
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Hi, I'm writing a Forge Custom UI app as a jira global page. There is a requirement to fetch data from an external data source. I've setup a test environment for the external...
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We have been using both OpsGenie and JIRA separately. A couple years ago OpsGenie migrated our OpsGenie users to Atlassian Admin. Recently we've moved from local JIRA to cloud JIRA, so ha...
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I cannot add more people to the project despite having an administrator role. What could I do? Thanks
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Hey, When raising a ticket via the portal: does the reporter can add viewers in this stage? can I add the request participant field in the create screen? or- only after submitting he should enter...
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Hi there, when i have new users (Service Desk Customers) added to Jira Servicedesk, they have to walk through this wizard, which is completely not matching to our company and is producing more quest...
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In this video tutorial, we will show you how you synchronize comments from a customer bug request from the portal and then use automation to copy the comments to the development tasks to. ...
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I am attempting to calculate the difference between two custom fields (in days) and populate the result into a number field. See screenshot below for what I have entered. I get an err...
- Question
- jira-service-desk
- jira-service-management
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Hey, I want to create a custom report Like mentioned here (I am an administrator) and the option is not available. I went to project-> reports-> searched for create new report, but...
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The orgnaization wants a dashbaorad that includes a 3D report knowing that we are using Custom Charts plugin but is doesn't support 3D reports.
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Is it possible to directly redirect to the form when we click on the portal group in customer portal
There is a portal group where I have configured only one request form in the JIRA customer portal, the use case here is, when the customer clicks on the portal group, it should directly be redirected...
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Dear Sir/Madam I have created an user group and would like to add this group in Notification Scheme so that the group members can receive notifications. But when I search the group name, it's showed...
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I have a team who needs to capture location and append it to the raised ticket through customer portal (Jira Service Management). Do we have any option with which this can be achieved?
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Hi, Is there any beginner guide available to set up JIRA SERVICE DESK for the first time? Let me know. Regards, Kiran Ghuge
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Hello, I have created a schema by importing from discovery and tested many things on that schema. Now I want to implement real project with this schema. For this I wanted to clean up this sc...
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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...
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| 22 | |
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |