Jira Service Management

Hi team, I'm trying to achieve automatic creation of Opsgenie alerts when messages are received on a Slack channel. Any help would be really appreciated here.

• Question
• alert
• cloud
• opsgenie
• slack

Hi, In the Jira portal once i enter into the portal i can see only the tickets which i created but i want to see all the tickets which is there in the Jira. Please find the attached screenshot ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can any one help me i want to create If issue type is Incident then Request Type will show Incident. If i select Service Request then it will show only Access Management. But if i select...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have a service project that we want to rename, not the key, just the name. My question is what the consequences are after changing the name. For example, are the filters, boards, scripts. automati...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, we are preparing our migration from Server to Cloud and are testing many things. One basic thing is the access via groovy scripting to the InSight/Assets REST API to fetch, display and manipula...

• Question
• authentication
• cloud
• groovy
• insight
• jira-service-management
• +4 more tags...

Hi, I am trying to understand how to do the following. 1. Pick / Pull / Receive all incremental changes over API. I should be able to pull all the records for Organizations, Users, and Tickets ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

When in jira service management and going o the knowledge base it gives the option to create an article though I dont see any way to use the templates aside from going into full conflience. Am I miss...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi In Jira i have added the Deep clone for Jira and cloned my Service Management project but no configuration changes has been captured in newly created project. Please help me out with the reason ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am still finding my feet with Jira. Needing guidance question around JSM.  The following is a scenario to help describe my question. Scenario. We have currently four projects (Jira ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, The default behaviour of Jira customer notification only works if the member of an organization opt-in for future updates. The only notification that goes to all members is the Organization...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I understand that the only way to create a rule-based notification is using automation but I was not able to add  'Approve' and 'Decline' buttons if approvers are signed in (as the...

• Question
• approver
• cloud
• jira-service-management
• jira-service-management-cloud
• notification

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• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there,  We are looking at Jira Service Mgt, specifically JIRA Customer Portal.  A number of these issues are assigned to internal teams that are NOT customer facing.  However, we w...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to do an audit of your current filters and see what dashboards are utilizing them, if any? And vice versa, can you see what dashboards are utilizing which filters other than editing ea...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Good evening! I am not able to delete an email registered as a customer. The trash can button to delete and include again does not appear. The customer is not receiving the email to reset the acces...

• Question
• atl-adm
• cloud
• jira-administration
• jira-service-management
• jira-service-management-cloud

...ssue.getCustomFieldValue(customField) log.warn(CFvalue) if(CFvalue == "Yes" && attachmentFiles.size() < 2) { return false } else { return true }

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server
• validator

Buenas tardes a todos.     Estoy en proceso de mejora de un proyecto de asistencia y tengo el siguiente problema: quiero que al informador del issue no reciba algunas notificaciones; del e...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Jira Service Management Cloud has a keyboard shortcut (m) that adds an internal comment to a ticket. Is there a keyboard shortcut that adds a reply to the customer? We find ourselves needing to repl...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I want to modify the body of the Email in the Email notification. I have created a notification for Approval email but if i receive the same i can see the below mail. But i want to see som...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I have just created a new custom field with radio button. I have created two options of "Yes" and "No" but when reviewing the screen it shows "Yes", "No", and "None". I want it to show "Yes" ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to add the portal field: 'contact us about' to the issue generated by the system. Does anyone know if this is possible and if yes, where i should look for the field?     E...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I understand that Opsgenie can integrate with ServiceNow, Nagios and Dynatrace via a connector APIs. All 3 application will send confidential data that need to be secured/encrypted in tran...

• Question
• cloud
• opsgenie

Hi, Can some one will help me out with i want to remove from the screen "Use Request Type fields" Please find the attached screenshot. Thanks,

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

i want to check if there is any change in issue, update it I'm trying this method but it work in the wrong way:   d =[] for iss_te in t_list: d.append( iss_te.fields.c) for dictt in all_Ti...

• Question
• issue
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• update

Hello, time to resolution is exactly displaying the settings I have done, but why the other field is showing me 2 months (even if the ticket was created 5 days ago)? There is a way to show the exac...

• Question
• cloud
• opsgenie
• sla