Community resources
Community resources
Community resources
Jira Service Management
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I have setup a Jira Integration in OpsGenie. I basically have setup rules that whenever an alert is created it should also create a ticket in Jira. That I have been successfully able to carry out. H...
716 views 2 0 Deleted user January 6, 2023 -
Hello! I am wondering if it is possible to edit the issue view in Jira service management so I can display a form above the subtasks on a parent ticket. See image below. Thank y...
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We are trying to locate User Assets through the JIRA REST API, and we are not finding the Assets that we want. Currently, we are using the following API url, but we are not getting User Assets....
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Hi together, we want to setup our service desk only for registered customers. Now I have following issue: When a customer is not registered and send a mail he gets no information. Is it possible to ...
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Quando o cliente faz uma solicitação vai pro jira helpdesk normalmente, porém quando eu mudo para um projeto do Jira Software, a solicitação come pro cliente, como faço para deixar ela lá para os cli...
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I customized a view using a Tag to separate my items in quarters but there are some items that are on the bottom of the plan under ´´All Other Issues´´ even though they have the correct tags to be or...
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We use the Service Desk to manage the Customer service and trigger emails to suppliers and clients. Those emails contain attachments that need to be accessible for both without need of logging...
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Hello Comunity I currently have an asset scheme and I would like to know if there is any way to make a graph of said objects, either through filters or an application, I hope you can help me! ...
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We use Automation for Jira to add sub-tasks to newly created issues. The trouble I am having is some issues have a large number of sub-tasks that get created and it is very difficult to modify them w...
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Hi, Is there a way to contact individual users through Jira Service Desk? For context, currently we get issues reported on behalf of users and we're asked to email them. Is there a way to do ...
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A few employees are unable to see the user list when they click on the drop down of a request form. For example, a user is trying to submit a new hardware request form however when she tries to add h...
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We are receiving mails to opsgenie from one of our systems. And don't see any way to achieve deduplication using the alias field. We've tried adding it to the extra_properties, but it keeps getting...
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...ache, no-store, max-age=0, must-revalidate Expires: 0 Pragma: no-cache X-Computation-Group-Id: 4700a49f-dc08-455d-9e7f-477fc1dc97bc X-Monolith-Alive: true X-Pod-Type: standard V...
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In a project A if I update the due date of a certain task, I want this update to also be done in a task of another project through jira automation. I work with JWM and I want smaller project...
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- jira-service-desk
- jira-service-management
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I am trying to set up an automation rule that sends a message to a Slack channel when there is 30m left on an SLA timer for critical requests. This rule should only run on Monday-Friday from 09:00-17...
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1) I have setup KB pages articles for my project . However the articles which don't match the description or summary of the ticket are also coming up as suggestions I dont want these sug...
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There is SLA automation that we use for Reporter. Attached are images. I want this; If the reporter comments within 48 hours, the ticket status will be "on hold" automatically. Is it possi...
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We are using Jira service management and linked Confluence space to manage the knowledge base articles . This articles are searchable though the customer portal as auto suggestion and search when the...
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I am trying to explore the Admin and user role, but i struck at one point need some pushup to finish my task. Can you please contact me or support me as soon as possible
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Hey community! I'm currently working for a client on DC and they have just enabled SSO on their instance. I'm currently wondering if it's possible to restrict the ability to view the SSO banner when...
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Dear community, For a few months now i have enabled the option within Jira to collect customer experience email reviews. But Jira is not collection any data in the statistics and it seems like...
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Hello, I am creating an automation rule to detect an asset that is "expiring" and creating a ticket for its renewal. What is working: having an automation rules that is scheduled having ...
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Is there a way to configure JIRA Bugs to be searchable as Knowledge management articles . Currently we have to write Knowledge base articles separately but in some cases we have the details available...
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Hi, Hoping somebody can help with the following - We use Jira as a ticketing portal for purchasing & would like the delivery date visible to the customer within the right hand side of thi...
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Hi Community, The Change Calendar status filter looks to include values from all active workflows within in Jira instance. This makes it hard to use for big organisations. As a User I'd e...
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