Manadating the login to create and update issues

[Zeeshan Ahmed Khan]

Hi, I have a jira service management project in Jira Cloud and would like to know how can i make logging in with username and password mandatory for users to create and edit an issue.

[Suzi Firth · Accepted solution]

@Zeeshan Ahmed Khan 

To manage this access, go to Settings > Products. Select Customer access from the left pane.

"Allow customers to create accounts" needs to be selected and then ensure "Customers can access and send requires from the portal without logging in" remains unticked.

Kind regards,

Suzi

[Zeeshan Ahmed Khan]

Thanks for that @Suzi Firth

That's exactly what I needed.

[Joseph Chung Yin]

@Zeeshan Ahmed Khan -

It is not clear on what you are asking at this time.  Are you stating that users (agent) can access the JSM project against your site without logging into the application now?

Take a look at the following reference link on authentication policy setup -

https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/

https://support.atlassian.com/security-and-access-policies/docs/edit-authentication-settings-and-members/

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.