Community resources
Community resources
Community resources
Jira Service Management
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Hi, i have a problem with SLA's. When i move a Incident with running SLA to another project wioth same SLA-Definitions i lost the SLA. The SLA is also not started when i bring the ticket back into t...
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We have a number of tickets running in a sprint - and some require design work, and some dont. What would be the best way of making that visible to the design team and developers? I was thinking the ...
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Hi All, I would like to know the options regarding backups please. Is there any way to schedule backups of our cloud instance? All I can see is the option to create a backup and download it ...
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Hi, We have many Automation Rules, using different conditions and triggers. I was wondering if anyone knows of a way to show on Ticket, in the Automation section, only the Rules that actually worke...
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Assign a ticket to a group of users
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Hello, I want to temporarily stop JIRA submission for several months without losing the projects I have currently. Maybe you can advise me what is the proper way to do that? Hope for yo...
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Before connecting with Confluence space, the Service Management page shows all categories and it is easier for customers to input requests/questions. (image:A). However, after connecting with Conflu...
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...get "on hold" from "Waiting for Customer" status, SLA time stops, TRUE YES. When I change from "on hold" status to "waiting for customer" status, the SLA period does not continue. I want this; The S...
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Hi, I've tried to login to my account ...for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails...
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I initiated a Forge app from the basic Hello World app in the tutorials. I was able to add a JQLEditorForge component and it was working. However, once I add in the @atlaskit/atlas...
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Hi, If i cancel the change Request then it will show a message that Are you sure you want to cancel CR button should be populated Yes/No If i click "Yes" then only it will move to "Cancelled" St...
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Hi there, I have an API call that creates Objects in Assets, but it is fundamentally failing when it gets to a record like this; first.lastname_AndroidEnterprise_8/1/2022_12:30 AM This is ...
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Hello, I have a project that has 5 User Groups assigned to it with permissions of Service Desk Team Member. However, when I add a new user to that user group, via User Administration, that person d...
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Is it possible to get the service relationship of a service in a project, using the API?
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Using the JIRA widget, it will send emails to create a project ticket from chrome but not from edge, any ideas?
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On-Call Scheduling and Rotation: A Kid-Friendly Explanation of How Teams Keep Systems Running Smooth
On-call scheduling and rotation is a way for a team to make sure that there is always someone available to help if something goes wrong with the computer systems they use. It's like having a superher...
- Article
- opsgenie
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Alguém sabe como configuro para exibir anexos anexados via portal (Ver solicitação no portal) o mesmo não aparece anexo nem pra adm ou cliente somente nos comentários, caso cliente ou adm anexe algo ...
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I am building a script that only imports one object type, objectType1, into my schema. One of the attributes in this external import references an object type, objectType2, that is not part of the im...
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I would like to know if I can prevent access to jira instance (cloud or Datacenter) from any user during specific criteria such: days of week (to be not reachable during the weekend) Hours of the ...
- Question
- cloud
- data-center
- jira-service-management
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Hi Experts, How to enable read only access for Service desk customers in Service desk portal. I have added user as a Request participants i need to provide only view access they no need t...
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Given that we are new to the Jira platform, I thought it prudent to put these questions out there, so we might be able to avoid mistakes that require our starting over from scratch... An...
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Hello community! In the Jira Service Management release 5.3 https://confluence.atlassian.com/servicemanagement/jira-service-management-5-3-x-release-notes-1155497425.html Atlassian enab...
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Hello, I want to create a condition for a transition based on a value in a checkbox. For this I use as Options Id the value of the field (11219). Unfortunately this does not work. Does anyone have...
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I want to be selective about who a JSM ticket is shared with. I had previously used the reporter field to do this, but that only holds a single value. In this example I have 5 clients for the same or...
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Hi everybody, I'm tryng to add fields in the form about "Services", by default this form have a "Tier", "Change Aprover" and other fields, but I need to add other specific to my company. It is posibl...
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