Community resources
Community resources
Community resources
Jira Service Management
-
How can I add a text message to show up on transition screen? I would like to add a message "Make sure you have inserted the time spent in to Tempo!" I have tried adding a custom fi...
-
Hello all, we would like to add external Partners to our Jira Service Management in order to allow them to work on specific tickets with our customers who only have portal only users. T...
-
We have another occurrence of an issue that requires Atlassian support, each occasion I have kindly been assisted by support staff as there's nothing that can be done from my side. I have the free ve...
-
If I use API to import assets information such as employees, When I update my list again via API because lets say some existing employees left and new ones join, will it overwrite all of the data or...
-
Hola! A ver si me podeis ayudar, nosotros asignamos los tickets a un responsable que está dentro de un equipo de trabajo. (Grupo Asignado). Nos podemos encontrar con una persona que pertenezca x ej...
-
So I've been working with Cloud for a while now and always tend to use the "field required" validator there. However, switching back to a client on DC (9.4/5.4 LTS) I'm missing that validator. ...
-
Hi. Can I send the report regulary to perticular slack channel? Please help me out.
-
In the WebUI there is an option to create or associate an incident from an alert. In the mobile app i cannot find this. Associating alerts to incidents is a great way of automaticly filling in deta...
- Question
- opsgenie
-
Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc
Hi, Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc. Is this possible in Jira Service Management (JSM) If yes please help me out how to do the ...
-
Hi, Can some one will help me out How to configure for SLA's for Incident in Jira Service management (JSM). Please help me out with the step by step process for the same. Thanks,
-
Good morning, We have set up a JIRA Service Project. In that project, we are using forms for e.g. request for a taxi, lunch, dinner and other service-related items. Now is my question, I want...
-
Once i create the Incident i can see that Create Subtask link but i don't want to see this in Incide
Hi, Once i create the Incident i am able to see Create subtask in the incident screen. I want to see this Create subtask only for Change Request. If i create the change request then only i want to...
-
Security Issue: users are not part of JSM project but still they are able to browse from create butt
Hi, I am facing an issue with my customer. He is part of only the application access group not in browse permission of a project still he is able to create tickets from create button in...
-
I would like to have the Forms/ProForma query that I set up on the Jira Service Desk Portal in landscape format and when I export it as pdf, I also want the pdf in landscape format. Is there a way to...
- Question
- forms
- jira-service-management
-
I'm trying to change the label of an attribute but I get this error: "To label this attribute, you need to specify at least one value on all objects within the affected object type" I don't u...
-
Mi celular no agarra la tarjeta de red nosé si ya está liberado pero ya tengo más de un año con ella...si alguien sabe cómo puedo checar si ya está liberado se lo agradecería mucho...)( Mi CEL es mar...
- Question
- jira-service-management
-
Hi, The below AQL returns empty, which is out of my expectation. Anyone knows the reason? objectType = "SaaS 软件" AND "Next Charge Date" < 2w
-
We have a problem in our portal where a ticket was created and showing a due date of Dec 4th. In the ticket on the agent side we had the due date as Dec 4th and then when we updated the due date to D...
-
Hi I want to see the Dashboards in Customer portal in Jira is this possible in Jira. My requirement is End user want to see the Dashboard which says All the list of tickets or any Bar graphs or Pie...
-
Once i submit the Incident Assignement Group is auto filled with Service Desk but i want to put Read
Hi Once i submit the Incident Assignment Group field is filled with Service Desk as per the Status change that is changing to Different different Group names but i want to put that field Read Only. ...
-
Hi, We have migrated from cloud to cloud. In the new instance I need to install Jira service Management and create board with default workflows.Can I know the process how to install Jira service man...
-
What is the best way to have a ticket sent to multiple teams for fulfilment of a new employee being on boarded? The ticket should go out in parallel to all teams that are required to complete ...
-
We’re a week away from Atlassian presents: High Velocity ITSM, our one-of-a-kind experience featuring a conversation with multi-platinum global music artist and producer will.i.am on music, technolog...
-
Hi, I have a few projects that I want to archive? How do I do that? What happens to all of the tickets after the project is archived? Where does it go? Can I access it again? Does the project or is ...
-
I need to rename a custom field which has been heavily used by multiple teams over the past 6 months. Is there a fast way to search for all of the dashboards that are currently using that field...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 40 | |
| 7 | |
| 7 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Thursday | ||
| Tuesday | ||
| Monday |