Community resources
Community resources
Community resources
Jira Service Management
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It would be clearer if the list view were fully hierarchically structured. Currently, the relationships are only visible for tasks and sub-tasks. Unfortunately not which Epic belongs to it. This dist...
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Hello Team, 1. How to get data for True Creation Date - (minus) First Response through JQL 2. I am trying to create a dashboard with shiftwise data. We had tried b...
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This is what I want to achieve: - Create a support group which will include team members in that group. - Be able to create & assign Requests and INC to group. - Assigned group members b...
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situation: Jira Service Management suppose to be able handle multilingual support for customer. We have added French as supported language complication: It's not working properly. If the...
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Hello, I created a custom issue type and would like to remove the request type drop down from the create an issue screen. I checked the screen scheme however it is not there. Is there a way to...
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I just tried creating an SLA automation and received this error: "(cf[10065] > 0 and cf[10065] < 7m) AND (project in (10003))" - Service Unavailable Anyone knows what it is?
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I have an obectType called "Product catalog" and child objectType called "Supported Laptops", Supported Desktops", etc .. I also have another objectType called "Assets" with child objectType called ...
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I am building a form for when employees leave the company which is a checklist when certain items are completed that I am trying to automate informing another department. I am wanting to include fiel...
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My customers are able to see the status of tickets they have submitted on the portal but would like to see only open tickets. I'm wondering why closed/completed tickets show in their view of the...
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We have the need to support multiple "Organizations" within 1 Jira Service Desk. I have our JSM currently configured as multiple projects to enable the possibility of using different custom fields fo...
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Hi all, I'm trying to figure out how to implement a specific use case into JSM. I'm trying to create Work Request tickets where a user can submit a request (in this case processing data), and then ad...
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Struggling to figure out some permissions shenanigans with our JSM setup and hoping someone can offer some insight We have currently 2 separate projects set up as support queues for differen...
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hi, I have different roles created in Jira Service Management, in a specific project. Depending on the agent role, you can see some requests or others, each one only their own. This is configured i...
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Is there any posibility to give an acces The limited number of people should move tickets through projects (liders of those) but don´t limit thepermission to other users to move tickets through the w...
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Is there an application or another way to pull reports or get counts for things like this: Number of tickets in each queue (status) Number of tickets entered and closed each week Created date of ...
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Hi Good people 👋 , I would like to see the issues that breached SLA for "time to first response" which do not belong to a couple of specific organizations. Currently I am using the below filter wh...
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I'm working with a Datadog integration (primarily for synthetic monitoring). It is set up and working fine, but something doesn't feel right about the limitations of how we currently have it se...
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Hi all, We are using Service Management project for almost a year, but we encountering an error that I cannot resolve and now also cannot update my request type. We are seeing t...
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for example a P1 may want to track 1 hour response and 4 hour fix for an incident. A P3 may have 8 hours and 1 week. I am sure there is an easy answer but not sure I a finding it as easy as expected...
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Dear, Do you know why an internal client/requestor raising a request in JSM via help desk portal can't see the attached file he uploaded? We are provising the users from Microsoft AD.
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Hi, We are setting up a Jira Service Management environment and noticed that, by default, all customers (portal users) are automatically added to each new project we create. We know that we can chan...
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hi, I want to notify the teams channel when a new ticket is opened how to?
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All other discovery commands seem to be working, but not Discovery -s The password prompt works fine - but after that it says "Show setting dialog...." - and nothing happens I upgraded...
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Hello Community :) I have a problem with mail request in my customer project. Is about attachment. When .png or .jpeg is attached as a file to email, everything is correct. I can see picture, and o...
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |