Community resources
Community resources
Community resources
Jira Service Management
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Hi, Today on the Help Center page, that users get when they want to submit a ticket in Jira, there are only links to jira ticket creation pages. Is it possible to instead of such a link, make a lin...
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I am comparing the text I'm extracting from a comment, which is an email and it has been confirmed by loggging the extracted text in a comment with an email address in a custom field. However the co...
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We are in process of implementation of New Hire Process in Jira Service Management and we will have a form having multiple fields but there would be some fields which should be only available when ot...
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Hi Team, Can we have the details of a value from a source on customer portal. For example, a field name employee, if I select a value in customer portal for example Jason, a list of details is...
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I find it very irritating that normal users (e.g. Jira Users) are shown in the customer list when the customer permissions under "Service Project Access" is set to "Anyone allowed on the customer acc...
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Hello everyone! We faced with the following problem after the migration to Jira Data Center 9.5.0 from Jira Service 8.14.1. We have a transition validator that checks that all required fi...
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Hello everyone, Our company Guavapay Limited using module "Jira Service Management Cloud" and our projects have register to link <jira@test-guava.atlassian.net>and we don`t have link&nbs...
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Hi, The requirement is to send field data and attachments of the JSM ticket to Algosec after the issue is approved in JSM. Means, as it is approved JSM should call Algosec and create a ticket there...
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Hi all, I am not sure if this has already been asked/discussed here but I couldn't find an answer to my question yet. I would like to test, if it is possible to setup a form that needs to be filled...
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I am working on an automation. For Project A, once a issue is created "trigger issue" a new issue under task will generate in Project B. I need the Shipping Address which is in the original ticket, i...
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Hello atlassian community @Nick Haller, please your kind help with the following case: I have an integration between Jira Service Management and Opsgenie; the integration worked fine, it ...
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Hi i knew that there are lot of answers to this, but since i am new to APIs not able to follow. and i am using API Scan in tosca automation tool to send the POST request. so please suggest me what...
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I recently joined as a Jira cloud admin for one of the organisation. Here they do have a complex workflow structure like multiple approvals for a workflow and each project will have 50-60 workflows ...
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I'm trying out the Jira Assets macro for none-onprem version of Assets. I'm able to get the AQL working as expected, but the selection control for which attributes to display doesn't match the docume...
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There is a Jira Service Management account that is used to send emails for a crypto scam. They are opening tickets using scrapped emails, which results in an email being sent to the victims with...
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Hi, I am the project admin. Yet I dont see the option to add issue types or workflow
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I migrated our team to Jira Software (cloud) several months ago and everything has been working great so far. I am now testing the Jira Service Management (cloud) solution and am having trouble with ...
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I am attempting to view the custom fields i.e epic type/feature type and am not able to view them in my jira issues dashboard. I have connected custom field option table to custom fiel...
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I am setting up IR for my company and want to use OpsGenie to generate a phone alert when someone is added as an individual responder or stakeholder. The whole point is to wake them up or get t...
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Does making changes in the project settings for a specific service desk have any affect on existing ticket requests? for example if you wanted to change the request types and issue types in the custo...
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I need to create a daily task/job that would export an AQL script from our Asset Management Schema. This job or script would need to drop the export in a file folder. Any suggestions or tips o...
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Hey team, I've got a unique situation where I want to have some values automatically set via automations, and have those updated values appear upon submission for the requestor. Currently, the aut...
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When a JSM ticket is closed and the user receives the closed email, the link to send a survey is not able to be clicked. The user has to copy and paste the link into a browser to complete a survey.
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In our company, many of our tickets are opened by our Customer Service team on behalf of customers if they need to escalate the resolution to the IT staff. When the IT Staff resolves the ticket, it ...
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...upport.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/) states this: For example, add a note to Opsgenie alert/incident, when a public reply is added to the ticket in Zendesk. In order t...
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT |