Community resources
Community resources
Community resources
Jira Service Management
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I have issues auto assigned to go out between a list of people. I would like it if someone were out of office for their issues to be auto assigned to someone else. Is there a way for JIRA to do this?...
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Is it possible to create a e.g. collaborator group and the users in the group can be assigned a task ticket but they are not able to see all the tickets in the project? Only able to see the tickets t...
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I have added Agents to my project's default notification scheme individually as Single Users. To keep the scheme current, I have to add or remove the users as needed. I can't recal...
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Is it possible for a custom field to auto-collect the URL of the webpage a user is submitting an issue from? This would be useful in troubleshooting issues.
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I know how to add a validator to require that a field be filled in before an issue can be transitioned to resolved, but what if it is a Company managed Kanban Project? I want to require the fixed ver...
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Hello! We just migrated from Halp to Assist / Jira Service Management. With Halp, we were able to auto-create tickets when a message is posted to channel and a form was not required. Any message drop...
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Hi Team, I'm trying to find the recordings for an event hosted by Atlassian. Is there a way we can find these recordings for these events? I'm actually looking for this one. https://ace.atlassi...
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Olá, boa tarde! Estamos com um problema onde ativamos a pesquisa CSAT e observamos eu para clientes externos, não envia a pesquisa. Poderiam me orientar como proceder?
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Hey everyone, I'm trying to find tickets from a list of part numbers from the beginning of this year to April 26th 2023, but it seems like it's still taking tickets that were made in 2022.&nbs...
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Olá, Gostaria de filtrar issues que foram reabertas pelo time de projeto. Notamos que no log das issues há um campo "Execution Times" onde conta-se o número de vezes que uma issue foi...
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I want to use links to our How To articles in our publicly available KB in our public Wordpress site. For example, I would like to point visitors to our company website to a specific How To arti...
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I'm looking for a way to create a report for my infrastructure team that shows all assets that have had 3 or more incidents linked to them in the past 6 months. We currently pull assets from Device4...
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Is it possible to make the Time Tracking field option in Jira Service Management?
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Hello hope you have a good day there was a problem with a restart process of Jira. It is not getting up after restart by 6 times. We also restarted our database but there is no result. I am showin...
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Hello, I am able to create an HTTP action within a MS Flow to return a list of teams that are on call for an upcoming weekend by using our opsgenie_api_key as well as our URL. However, I'm not sure...
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Hi ! How can I Cc an email from the "Reply to customer" agent desk directly from the ticket? Thank you :)
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Can someone help me out with this? I need to understand can the better pdf exporter plug in be used for regional languages, for instance release notes in Hindi? Will this app give me correc...
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Hello! I'm trying to learn Jira Service Management to be able to implement it at our company. We have a lot of customers(external companies) that send us e-mails. Thinking in ITIL terms, th...
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Jira un-assigns the ticket when moved from "Review" to "In progress, any automation rule I can create to stop this
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One of our vendor requested for IDS/IPS evidence. Vendor provided doc “cloud-computing-security-for-cloud-service-providers-202007.pdf”. This is not sufficient for IDS/IPS evidence. Please provide a ...
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Hi! We have a special case for SLA. Customers sometimes report requests by alternative channels, like regular mails to employees, phone call s to employees and so on. In the same time, customer str...
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Hi Team, I have created different Issue Types (Snippet attached) in our Jira Service Management Cloud. However, I am unable to create SLA's based on the new issue types. The only issue types t...
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Hi, I recently hit my max number of custom fields on a Jira Service Management cloud Team-managed project. I deleted some fields to free up space, but the project is still not allowing me to add new...
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The default tone which is played on critical alerting is too short - roughly less than a second. I would like to change it to a sound where the volume is rising and playing for some seconds.
Related collections
Atlassian Community Events
| User | Count |
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| 28 | |
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| 11 | |
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| 4 |
| Subject | Author | Posted |
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| 7 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |