Why Jira app can not be restarted

[Shahla Pashayeva]

Hello hope you have a good day

there was a problem with a restart process of Jira. It is not getting up after restart by 6 times.

We also restarted our database but there is no result.

I am showing you our Tomcat files (bellow).

Can you please how we can start our app?

Best regards.

[Jeroen Poismans]

Hi there,

This question is tagged as being a Cloud question. Your question does however suggest this is about a server / DC instance. Is that the case?

If that's the case, clearing your plugin cache (after shutdown of Jira) might help:
https://confluence.atlassian.com/jirakb/how-to-clear-jira-s-plugin-cache-1157468195.html

Jeroen

[Brant Schroeder]

@Shahla Pashayeva What are you seeing in the startup logs?