Tagging Issue Type to SLA

[Swaroop Kumar]

Hi Team, 

I have created different Issue Types (Snippet attached) in our Jira Service Management Cloud. However, I am unable to create SLA's based on the new issue types. The only issue types that shows are service requests, incidents, problems, changes and PIR. 

Could you please guide me how do I map the new issue types to SLA?

[Dave Mathijs · Accepted solution]

Hi @Swaroop Kumar 

Replace "Ticket category" by issueype = Access

[Swaroop Kumar]

Did exactly the same and it worked! Thanks @Dave Mathijs 

[Jack Brickey · Accepted solution]

Hi @Swaroop Kumar , so you would define the Issuetype within the Goal for a specific SLA. I'm unclear where your snippet was taken. Basically you edit your SKA and define goal(s) for each Issuetype as desired.