Community resources
Community resources
Community resources
Jira Service Management
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Want to generate reports for the following items in jira, please help. Total number of issues reported in one month for ALL the projects. Total number of projects created in one month. Total n...
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I am in the process of switching from another service desk solution. We have internal employees, but also external customers that contact our IT Service Desk. Employees are easily handled...
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I have many service management projects in Jira, but I only want to display a couple of them in the portal. I can remove a project from being visible in the portal by removing the Browse Project perm...
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Hi!! We need to change the address details, specifically the name of the company and the CIF to which our instance is currently associated, but apparently no user has access to billing/payment detai...
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Hi all, We are trying to display an implication when users set or upgrade priority to an incident. E.g. when setting an incident as a high priority, it will send an instant call to the oncalle...
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Hey, is it possible to automatically add all comments from an issue that is linked to an asset object to the corresponding comment section of the asset object as soon as the issue is resolve...
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The title. I tried setting up an SLA and entered all status in my workflow as starting conditions and did the same for the end conditions. Unfortunately, JIRA's not able to identify a status in both ...
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Hello, in Power Automate i get an Error with the Jira "Create new issue V2" connector. Error is: The dynamic operation request to API 'jira' operation 'ListIssueTypesFields' failed with st...
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Hello everyone, I want to update Jira organization Product URL and i have a few questions. 1) If i update Product URL from(currently URL test-guava.atalssian.net) to new guavapayltd.atlassian....
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I have added customers into Organisations, however, the Organistations field does not auto populate with this information when a ticket is created. Am I missing something? Should this auto filled ba...
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Hola, en un proyecto que administro tengo definido el envío de correo electrónico dando aviso de que se generó una nueva incidencia, esposible agregar en el cuerpo de este mail el link de la incidenc...
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Problema al intentar enviar correo mediante regla outlook a Jira Service Management / Problem when t
Buenas tardes, Pido ayuda a la comunidad Atlassian en relación a Jira Service Management y la creación de issues mediante una entrada de correo electrónico: Tengo un buzón de correo Exchan...
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Authorisation: Jira Connected APP ( JWT Token) Hi, I'm unable to get Custom Field, DropDown Options For Given Context via Connected APP ( JWT Token) This API Call Is not working: ...
- Question
- cloud
- jira
- jira-service-management-cloud
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Hi, I need to add options to a default - select list attribute in Insight via rest api.
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Good afternoon, does anyone know if it is possible to remove the automatic message in the chat with the client in the portal about the change of status, as it clogs the chat itself and some messages ...
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I am looking to see if I can use the html default email templates to auto add the agents job title from their profile, anyone know if this is possible?
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I use an auto-rule on my board in JSM to send notifications, but I ran into a problem. I am using custom data in my webhook. It looks like this { "issueKey" : "{{issue.key}}" "comment": "{{issue...
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Hi, I have an object type "Materials", each object has a "Material Name" and "Owner" attributes. On my portal, I added these 2 custom fields. My purpose is that when an owner is...
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We have just integrated Power BI Connector for Jira For generating reports in Power BI using Jira Data but data load using this connector is taking a lot of time. Kindly provide some methods to tac...
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I want to know that at what conditions Jira license period count starts? Condition 1. When we procured license and made payments but does not onboard users in Jira. Condition 2. When we Onboard Use...
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How can I move cancelled tickets to backlog status
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Hello, few questions regarding the Opsgenie integration with Azure: 1. We set up a Azure Resource Health integration, and triggered a few different alerts in Azure that was sent to Opsgenie. Ho...
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can i set up Jira so that when a user posts a Support request it is AUTOMATICALLY added to their profile, rather than starting "un-allocated", unless the user notices, and overrides default s...
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Hi there, I'm new to using JQL and so was hoping someone could assist me in writing a query. I need to find all tickets raised in the last 30 days against a specific organisation. If possible...
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Automation Rules with "User wo triggered the Event" and external Portal Users run in Permission Erro
Hi there, i've created an automation rule which filters out me some signatur/disclaimer stuff. That rules works as long as the user is in the servicedesk-team Group. If a new issue will be created...
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