Community resources
Community resources
Community resources
Jira Service Management
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Hi, Just installed the password Vault App, which is exactly what we need however import and export options are greyed out under settings for Vaults Created
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Would like to ask a question regarding on JIRA Reports is there a way or is it possible to add a new column for the "Last Assignee" in the summary table of JIRA Reports? Attach below is a sample scre...
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Hi community, I am a new Jira cloud user. I am trying to expand my network in this community and leverage the strengths of expert users. Please reach out if willing to mentor/guide in buildi...
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Would anyone be willing to share their Help Centre Topics implementation? We are currently considering implementing Help Centre Topics because we have 22 Portals built around the Organisation st...
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As part of our proactive problem management process, we link re-occurring incidents together. This helps us understand the breadth, timeline and scale of the incident before analysis and correction. ...
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My organization currently uses Jira Software and it is in the trial period for Confluence and JSM implementation. We have 140+ staff that will be using JSM; however, we are trying to limit the number...
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I work in a Triage team and I am putting together a JSM project for us. I feel like its missing some of the functionality in other Jira projects. When putting in Jira tickets we were able to p...
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Hi, I'm trying to set up a global automation that will duplicate an asset from a custom object schema to the Jira Services objects, but receive the below error message when the custom asset is creat...
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I have an automation rule where the action is to send an email to the customer when a request is changed to a particular status. Right now, the content is written in English. We are worki...
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Hi, I am trying to import objects from a .csv file but the import tab isn't available when selecting the "Configure object type": How can this be enabled? Thanks!
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We have 3 JSM projects with the same user picker field. 2 IT Projects work fine: All staff have site access and use the portal User picker field does work from portal - all users are search...
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Summary When configuring your Customer Notifications and a Customer is also added as a Watcher on a Jira Issue as well, no Notification is sent out to that Customer Why is that? Root cause You ...
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Hi, I wish to ensure the following: When an authorized user will visit our support portal and try to raise a request via e-mail, they will be allowed to link ONLY the assets that have bee...
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Preciso enviar um e-mail de notificação que envie o anexo também. Como poderia efetuar esse processo?
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Use case: Restrict specific set of customer to specific projects. Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and...
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We use Jira Service Management for all our internal/external support queries and use the clone tool for any support requests that require development work from the respective product teams these proj...
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Hi, I could really use your assistance with a rule I created in JSM Cloud using Automation. The rule is supposed to automatically re-assign the previously assigned agent to the ticket if it ...
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Good afternoon: I need the Request Type field in the agent view screen to not be modifiable. This field is not in the edit screen. Thank you very much in advance. Best regards
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Hello All, I want to create an Automation to re-open most recent updated subtask. My requirement is, when a parent is Resolved along with all the Sub-task after that If reporter re-opened the paren...
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Hello, we have a Service Manager installation /Data Center/. With some months we we als have JIRA Software and Confluence ... We have some tasks that should be automated. - calculating time in a ...
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Hi, I am using atlas to get users manager. is it possible to add this manager in issue as a approver ?
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Use case: Restrict specific set of customer to specific projects. Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and if a...
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I need to prevent a group of my internal Jira users from creating comments that are visible to all. Is there any way that can give "X" project role to create only comments visible to "Group A"? But t...
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I need a form from my team-tempo workspace to be copied to sandbox workspace. Is there a way to do it?
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Our team is back from the Service Desk & IT Support Show (SITS) – Europe’s largest (free) ITSM education program and it was packed with insights and great conversations. Atlassian Principa...
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