Community resources
Community resources
Community resources
Jira Service Management
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We install JIRA SM DC 5.4.2 on centos7 use trial license. https://www.atlassian.com/software/jira/service-management/download-archives Then create a IT Service management project with demo ...
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Hello my team maxed out the 30 SLA limit, Does requesting additional SLA goal to JIRA support requires payment? Thanks
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is it possible to add more SLA even we reached the 30 limit? what are the ways to do it?
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Can customers 'Request Participants' when creating a ticket / issue? If yes, how do I add this functionality.
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I would like to add a different slack workspace for jira service management using the assist app, however when i go into chat in project settings it says i cant connect to a second slack workspace. ...
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I want to do the Domain verify, but another company is using .mydomain.com and @.mydomain.com how do i get around this? --Jeff
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We have Service Desks we support and there are times when a customer record is created with a incorrect email address. There are times we try and communicate with a customer at the bad email address....
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Hiya, I am sending Jira Cloud issues to Opsgenie as alerts and would like to translate the priority of the Jira issue into its' Opsgenie equivalent. To do so, I have tried using a global policy that...
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- global
- jira-cloud
- opsgenie
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Hi Community! A successful service management solution can’t work unless you have a solid team. In the spirit of Valentine’s day, name a current or former teammate who you appreciate and has been i...
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I'm trying to setup automation for a scheduled issue using Automation for Jira. Within the body of a text field, I would like to reference a future date, the first day of the next month. How can I wr...
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Hi, There are some fields that I'm using to do some logic in my Service Management project. I would like these fields to be set at creation (using scriptrunner, element connect and this alre...
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Which options do I select in the Atlassian Support portal in order to ask questions about the integration for MS Teams? It doesn't seem like it falls into any of the categories, but maybe I'm just m...
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I need to switch a task automatically from one sprint to another depending on the last edit date. I'm new to jira and I'm not sure how to automate this process. ex.: I need task 1 to move fro...
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We are getting ready for our go-live of JSM Cloud and will be leveraging Confluence Data Center for our Knowledge Management. We have the Application Tunnel and links setup. Does anyone have i...
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I cannot seem to get emails to consistently run with the automation as outlined in this support article: https://confluence.atlassian.com/jirakb/using-custom-mail-handler-aliases-to-route-incoming-r...
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We have a usecase to group similar alerts getting triggered from AppD. Is there a way to group similar alerts? So that our Oncall will not receive any notifications for same alert for every 10 mins.
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Hola actualmente estoy haciendo un regla en jira que cuando pasa de un estado a otro necesito que cree un nuevo ticket pero que este tenga informacion en textos sobre todos los enlaces, por ejemplo: ...
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Hi, I've looked in to this before but hopefully someone has figured out a way to do this in the meantime. I have several imports going in to the same objectType and would like to be able to speci...
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Dear All, I am part of venITure Sales TR team and ı always connect to my.atlassian.com with sales' mail address. When ı try to login with sales@veniture.com.tr account, it's directed m...
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Hello Team, I have connected both: [WhatsApp connecter for jira] and Facebook sender via Twilio account, I have two question: 1- How to configure the reporter field that is coming from [Whats...
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We want to be able to add links to Confluence pages within our JSM Articles, but whenever we do Atlassian messes with the URL to add some parts that tries to open the page directly within JSM, rather...
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How can I change the billing adress ?
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Hello everyone, as a Jira Rookie I am currently experimenting with certain workflows and I stumpled over the current issue: In the Create-Transition of a workflow I implemented a Po...
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Hello everyone, could someone tell me where to access this section of JIRA Servidesk, to edit it? Thank you very much! The report arrives by email
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I am struggling with the JQL / Alert Query results - it seems that wildcard searches are only working from the start of the field. I cannot seem to get a match, for instance, for all open alert...
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