Community resources
Community resources
Community resources
Jira Service Management
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Hello, We are trying to make JIRA to be able to send some web requests towards other platforms via REST API. (it's something basic - meaning updating some fields taking into account some triggers fr...
- Question
- data-center
- jira-service-management
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Hi I am a service desk project for my Dev team. I was searching for empty templet or a general templet where I can remove all request type and add my custom request type I have tried with ge...
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Hi All, I want to find out duplicate tickets and to link the duplicate ticket with the original one based on the value of a custom field when a customer raises a ticket from customer portal. Can an...
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Hi all community members, looking forward to your assistance, thanks. I expect to achieve the following by way of scriptrunner scripts 1、Get the attribute information value of the Account Full Name...
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Hi all, I want to make second dropdown mandatory in cascading select field. I am using different fields for different issue types, so I am unable to use the post function option. Can anyone please ...
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Hi, I looked at the existing similar questions but couldn't find what I was looking for. I have a requirement that issues must get linked to a relevant confluence page before they can be clo...
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Criei um SLA de acordo com um campo preenchido pelo meu usuário dentro do item. Preciso que esse SLA seja mostrado na coluna do portal do cliente pra que ele acompanhe esse tempo. E...
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Is it possible to create an automation from an email that is forwarding emails to the default jira email. For instance I send and email to network@abc.com and that email forwards to my Jir...
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I am trying out the Assets tool in Jira Service Management (https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management) for tracking all of our computer ha...
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I try integrate Jira app from admin, but later of create the user in amazon and of add the user key, the system only allow show error 403. Maybe can does help me, because wouldnt solved this trouglhe...
- Question
- jira-service-management
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I tried to change the permission for the field but i do not have authorization to do it. Even being an admin.
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I receive demands from clients with other parties involved. When a different party answer the first email request, Jira creates a different ticket. Am I able to unify them? Also when I click to an...
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Hello! We have been asked to allow a group of team members to view and comment on (but not edit) requests in Jira Service Management. I created a group for these users, and updated the permiss...
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Hello, We are working and testing out adding Atlassian Assist into our environment. We found the best solution for us is to use the "Private Updates" feature. But we noticed that after a ticket is...
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Hola comunidad, escribo porque me está pasando en estas últimas semanas me están llegando notificaciones cambios de estado en las incidencias de Jira Service Managment de un usuario que consulté (por...
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We are looking for creative solutions to identify trending service concerns of a similar nature, perhaps by keywords in subject or description to link similar issues. Then we would like to be able to...
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Hello all, Today I was made aware of the following situation and I am lost on how to solve this. We would like service desk agents to resolve a minimum number of issues each day and discuss those...
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Hi, I want to replicate the Service now interface in JSM. Is it possible to do in JSM
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Summary When using any Opsgenie Integration that is separate from the Atlassian Integrations (Jira Software, Jira Service Management, etc.) you only have the ability to send updates to Opsgenie, no...
- Article
- integration
- opsgenie
- webhook
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Hi, I want to replicate the Service now interface in JSM. Is it possible to do in JSM
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We are planning to use JSM in a production environment to serve a enterprise customer and it's required build custom report in Jira Service management to list down below details. Please advise...
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We use JSM for ticket management and have a dashboard widget showing how many tickets are assigned to different people like a little bar graph. Is it possible to do the same sort of thing, but based...
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I am trying to update the "Due date" field within a created issue. The created issues are for the review of our Vendors. We have an object type called "Vendors" where all Vendors are stored. The crea...
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Hi All, I need to turn off the notification for creation of new issue. I know there is an option to configure notification via personal settings but non of them allow to block info about ...
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Hi everyone, During my import in Asset, I want to concatenate two columns/data in one Asset attribute. However I can't find the right documentation to do that with AQL. I tried lot of things but an...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| an hour ago | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |