Community resources
Community resources
Community resources
Jira Service Management
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We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers in...
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Hiya, I'd really like to understand how Jira Service Management (Cloud) works. In particular it would be great to know how it interacts with Opsgenie, as well as how the Jira Cloud integration that ...
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I have two custom fields, both are date and time pickers. I would like to be able to calculate the duration of time between the two fields and express it as a third custom field. I'm currently us...
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Buenas tardes I would like to implement in my flows a state that is "approval by the client" with two conditions: If it is approved, it returns to the state that triggered it or if it is denied, it ...
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Hi Service Desk Portal "Customers" were able to select Approvers when submitting a change request form - Workflow, issue & request type + form, built-in Approvers field were all setup OK. ...
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When receiving email based support requests, the person the email is from shows up as the reporter. However, anyone who is cc'd on the thread is not added as a request participant. This causes new ti...
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Hi, I did search around and was not able to find any other global automation issues that were close to mine, not to say that this is unique. This was built so that when a comment is added to a soft...
328 views 2 0 Deleted user February 22, 2023 -
I have a basic project management project where I capture user stories and todo's. I want to create a form for entry but I get "This form contains unsupported required fields, which will prevent res...
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Hi. We got an requirement where agile custom fields are needed to be imported as dimension in easy bi of jira service management. My requirement is to have Sprint dimension available in easy bi of JS...
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What training is available for setting up object types, objects and attributes? Also - understanding when to use attribute type = object? - business Insight capabilities up to an...
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Hello How to allow the customer to decline the closing of a ticket ? Example: - The client create an incident - I make a fix that I push to production, then I close the c...
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In OpsGenie, we have added GitHub's StatusPage as an external service: You'll see in the screenshot above that there appear to be 4 open incidents with the service. However, each of these incident...
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- opsgenie
- statuspage
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I need to create a filter where a certain field contains data and if it does, then show the results. How can I do this?
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The community, Please, in Jira Service management it would be possible to limit which portal the customer has access to. Use case: Have 2 (or more) portals, 1 for a seller and another for a manage...
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hello, we have received the ticket via email; how can we change the issue type to incident since its an issue
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Hello everyone, I've searched up for an automatism that can auto close all the alerts after a specific period of time (more than 7 days as the auto-close policy). I know I can only manage it through...
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- opsgenie
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I have several Insight objects set up, and I’m trying to import my data into them. One is called “Environments” and another is called “Nodes”. An environment can be associated with multiple nodes, so...
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I'm working on an Onboarding project using Jira's onboarding template. I have created a form within the project and would like to, after the ticket reaches a certain status, attach a form. I was abl...
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Is there a max number of Jira users that can be added to a JSM project as a collaborator? I'm running into some of my Jira users are not able to view JSM issues despite having the same permiss...
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Hi all, I want to change the author of an issue based on jql via automation. I'm extracting an email from the description via issue.description.substringBetween(). That works as it should. B...
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Hello, I am looking for a way to create a view (chart)/dashboard that would show me how many tickets came in for the current day, then week and then month. Is there a way to do this?
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I want to filter all changes associated to a problem and group them by type and add it in my dashboard. Is there a possibility to perform cross entity filtering? Example: Filter ...
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there is an excel add-in available form Jira Service Management (Jira Data Center) ?
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Hi Atlassian, Could you please check as to why the user - tinku@tpconnects.com is not getting an email notification since 4 months ago. Regards, Maeneth
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How to manage customer notifications in tabular form? As soon as the client sets an Underline the table gets corrupted
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