Community resources
Community resources
Community resources
Jira Service Management
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Suggest me an add-on to download the report on the JSM portal.
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Hi, I am trying to create the following automation. Ticket to be allocated automatically to person 'A' if current assignee changes ticket status to 'escalated'. Example - issuetype = 'IT Help' alr...
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Hi Atlassian community, We are planning on changing our Atlassian subdomain. I wanted to understand if our SAML connection from our identity provider will need to be reconfigure after the cha...
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In my IDE and in the Atlassian Java API Documentation (under https://docs.atlassian.com/software/jira/docs/api/9.9.0/ ) I find the method "com.atlassian.jira.project.Project.getGeneric...
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Dears, I've got an issue regarding SLA. All SLA got "paused" without changing any configuration. furthermore i should say automation set before so "time to resolution" got paused at the beginning.&...
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In my IDE and in the Atlassian Java API Documentation (under https://docs.atlassian.com/assets/9.1.16/index.html?io/riada/insight/model/DocumentationPage.html ) I find the method com.riadal...
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Hello all, Can I manage or create permissions so basic users can not create or add members to a Team? I've searched all of settings and admin tools and do not see anything relating to this "Teams" t...
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Tell me more about waiting for customer status. how to add it how to send notification how the coustomer respond and everything??
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How to setup a workflow if we receive high severity alerts in Jira to be notified in outlook email. or How to setup Notification for High and critical alarms under Project setting --> Notificati...
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Is there a way for all JSM customers view all incidents of a certain project and not just the ones they created? For example in the help center, if they click "Requests" in the upper right hand corne...
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I am end user from Finance and review the filed expenses in the Jira system where respective team members posted expense details and attach supporting documents in the system. The problem is t...
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We are in the process of turning on the "only allow customers added to Jira by admin " feature on for security purposes. At the moment, we have anyone who is able to log calls with our service...
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Hello Team, Our users are not able to replay tickets via there email. we have email set Example : jira@abcd.atlassian.net . Scenario: when user get notification from Ji...
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Hi guys, Last week I started to use a Service Management Resp API to automate some dailly tasks. I used a method Create Customer that have two paramenters: display name and email. It respons...
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Hello I have a question regard the app "Notification Assistant for Jira - Email" functionality, there seems to be some confusion on some of our Customers when they receive the email notification...
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When an issue priority is changed manually say from "Medium" to "High", We need to send an email to notify the reporter about the issue priority, response time, and resolution time in an automated em...
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Здравствуйте! Ошибочно добавил нового пользователя не удалив старого и Jira Service Management переключился на тариф Standart - нам он не нужен, как можно вернуть тариф Free? Я удали лишнего пол...
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can we pull the report for the JIRA which are part of project scope or initiative scope but its not have parent link using JQL query in Jira Datacenter ? if yes please help me on the JQL que...
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In Assets, I created an "A' scheme and a "B' scheme. In the "A' scheme, the object is "abc", configured with the Custom field. The "A' scheme is used for one JSM project. I want to use the same objec...
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Hello, I have a question during JSM configuration. It was a trial run in the manual, but it didn't succeed As shown in the picture below, I activated Custom Satisaction. But I don't know where...
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How to control customer access via customer role in Jira service management of cloud instance. Want to know more about this given document, how customer role works, where I can check this role. htt...
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Hi, I am planning to attempt the ACP-120 Certifications, but I require help from the experts. 1. If anyone has the sample practice questions and attempted the training module, please share the ...
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As Jira admin I am unable delete ( I want to bulk delete, but also one by one option) tickets in one of the Jira projects. When I am going to permission schemes it says that Administrators are given ...
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I received an email this morning that our Jira cloud site had been deleted due to a "user request" - I can't find any record of this request and there are only a very small number of people that woul...
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Hey, I'm trying to create a better UX in my project, so I'm trying to help the user to have fewer options to choose from by forcing them to first choose an issue type and then a request type. ...
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