Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have 2 Instances in Jira i want to migrate/move issues from one instance to another instance. Please help me out how to do the same with effecting any kind of configurations in both the insta...
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I was wondering whether it was possible to update a field in current and past requests based on an asset value. Our customers are logged as reporters. A flow automatically updates a field called 'de...
426 views 3 1 Deleted user February 22, 2023 -
Guys, need your help with setting up SD. Have a client, who is creating tasks via email. They would like to receive an automated email notifications when the task is created and while ...
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Hi We use our Confluence knowledge base on the customer portal do display information to our users. The users do not have Confluence licence, as they are external people all over the world, only hav...
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Consider I can solve a problem within SLA parameters (so I'm in time) but I can't access to dashboard in real time (i.e. solved by phone driving in car). As soon as is possible, I set solved status ...
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Hi, I have a helpdesk project with 3 people/members and I want to set a notification automation that when a customer or one of the three members of the project add a comment(internal or exte...
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Customers get the following message when they attempt to add someone on a help desk ticket. The field allows for the option to add, but when pressing the "add" button it presents the message see...
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I would like to know if this possibility exists: Imagine the scenario in which a user may have assigned an issue to which a confluence page is linked, imagine another user who has access to the proje...
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Is any way in JIRA to capture how long a JIRA item has been with someone and/or at a certain status? Specifically, for business requirement as issue type? Can we look at this in JIRA itself or maybe...
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Hi, I have a helpdesk project with 3 people and I need to set an auto assign rule for the first person from helpdesk(not customer) that comments in the ticket by email reply or directly on the Jira p...
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Created a structure to show the Issue Types which are linked but it also shows the issues which are not linked to any other issue is there a way to avoid seeing the issues which are not linked to any...
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This is the setup I would like: JSM instance: One site i.e. one URL This instance will have multiple projects. Each project will be unique to a client Each project will be connected to either Slac...
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hi and sorry if the question is so simple for you but I'm new to Insight : I have couple of insight fields in Project A I have created project B .and want to use the same insight fields in Projec...
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Hello, 1. I have configured an Incoming Webhook as shown below 2. I have created an action, Send Web Request. Here I am trying to trigger a POST call to another tool, where I want to add Custom...
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Buenas tardes, hay alguna manera de automatizar la asignación de ticket a un agente mediante el grupo de portal? Es decir si en el portal de incidencias tengo dos grupos, me gustaría q...
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Background: We have an external support vendor that is our 1st contact point for our customers. If our vendor cannot fix issue, an email will be sent into our JSM project so that we can follow up th...
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Hi, first question on this community forum. I'm trying to add some automations to our Service Project. I want to record in a private comment when a ticket has been marked as resolved, what R...
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Hello Community, I have a little "problem". Here it is: When approver receives notification about waiting for approval issue on email , they click view request button and this li...
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Hello! I’m a Product Manager with the JSM Assets team. Audit logs for JSM Assets is something we are going to be prioritising in the very near future. If you have a need for audit logs we would lov...
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Hello. I am currently working to display my JIRA filter on the page of Confluence with JIRA Chart or Table. Why I cannot find the type field: Date on the x/y axis options? Any suggestion for my case?...
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Hello everyone, I am confused with on situation about my admin access rights. I am administrator of jira service management and i have all access to jira but for some reason i can`t access to page ...
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From yesterday me and my team unable to access jira account and work. its showing need permission to access and I am not unable to understand what permission its needed? even I try to contact custome...
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Hi, Good Day, i have a question about the approval automation, hope i will get the answers here from the experts. We have created a approval work flow for the user's to get approval from the...
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Was wondering if it is possible to insert a table into a Jira Service Management request type form. See image for example of want. I want the client side to be able to add requirements. Thanks for an...
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Dear Sir/Madam May I know it's possible to configure an automation rule to update SLA if a field has been updated? Example: field1 has been updated and we will have SLA (10 hours) for that ticket. ...
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