Move tickets with a specific subject to a different folder

[balaji]

Hi Ppl, I would like to know, how to move the emails which have a specific subject to a different folder directly from the open items. For example, There is an automated report which was scheduled for the mail id which is attached to jira csm desk. I want this report (comes from no-reply Google email id) to go to a specific folder so that the clutter in the open items tab would be reduced.

[Mikael Sandberg]

So the folders/queues are controlled by a filter that determine in which queue the request ends up in. So you could create a new queue for these email requests and then configure the filter to something like this:

summary ~ "\"<The summary that should be filtered>\""

And then in your queue for open requests, just add 

summary !~ "\"<The summary that should be filtered>\"" 

[balaji]

Thanks Mikael. It's very helpful. Can you also explain about creating a new folder similar to resolved, open, assigned to me etc., Planning to create "automated reports" as a folder and all the automated reports should go there once it reaches open items. Where do o write these codes? Is there a step by step tutorial or video which is available for this process.