Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian community, I'm new to the Jira products as I just recently took over our Jira from a former co-worker who left our company. Therefore everything is new for me and I'm still trying ...
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We have an object type with only one attribute "attachment" that contains a file link to an onprem file. The input contains a full path in Windows style with backlashes like: G:/Division/Skadeservic...
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I want to make field visible and mandatory based on another field in Forms. Example: I have a field call Group In that I have a option called "Field intervention" when i select the option i want mak...
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Hi, i'll give a brief overview how we're currently working: We have one Service Management Project with multiple groups and different customer request types. As Customer tend to create a request i...
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Hi there, I had this automation with a condition to bypass, and this condition is true and the automation had bypass the rule, but turns out I need to re-run the automation because I had to change t...
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Hi Community, I know there are several threads on this topic already but I still can't find a Question and Answer that helps me. My question is, what is the best and easiest way to let all em...
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Dear Jira May I know it's possible to change SLAs to TAT display 2 days instead of 1d 10h? Calendar: 8am - 6pm (10h, Mon - Fri) SLA: 20 hours (2 days) Regards Ken
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While sending an email, in Jira ticket is not getting created. tried multiple time.
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Hi, I would like to know if there is a possibility of hiding or disabling the search feature that says "Find help and services" on the support portal ? I am using Jira Service Management Standard Pl...
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Good evening community, I am trying to make an automation that adds those of each story linked to this, the following automation has been created, but the type of link is relates to start, it fulfill...
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If I download report in JSM, Insight fields are not exported. Is there any facility to download report with Insight fields?
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Hi there, Working with someone at the moment that uses a third party app to add email signature information to their tickets. I have all the email sig content stripped out but the 4 images (li...
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Hello! I'm in the process of trying to enable the filtering of useful articles per project knowledge base by use of confluence labels, and I've followed documentation such as this page: https://...
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Hi, I created automation rule with incoming webhook to integrate Azure monitor(metric and log alerts) with Jira service management. The payload I received from Azure is not in JSON format due ...
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We've recently started moving a lot of tickets around to different service projects. As a result, we have a lot of people replying via email to the original ticket which results in new tickets. I cr...
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Hello Atlassian Community, I am currently doing some head scratching with implementing Jira Assets. I have gotten my import to work correctly (from CSV), except for one value. I have a ...
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This help page shows a feature where I should be able to run and test AQL queries; however, I am unable to find this feature anywhere. Where can I test my AQL queries? https://confluence.atl...
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Hi Team, Could you please elaborate what does this service subscription feature mean and what would be the difference in the visibility or functionality that we get with the enterprise and standard ...
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I need an AQL filter scope that will only show assets that are not already assigned to another ticket.
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When creating/editing a request type, you can add instructions in the request form. Does anyone know if there is a way to get that to show in the issue view?
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TL:DR - Attempting to format Asset Object DateTime fields via Automation outputs an empty value. The Long Version I am using global automation to create issues based on objects in Assets, and one...
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Hi all. I've been searching around and I can't find what I am looking for. Basically, I would like to have the custom field that is linked to an insight object auto-populated based on the repo...
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We want to include a policy note (fixed text) at the end of the help desk webpage, after all the forms. How can we do it?
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In Assets I've built out a Software Catalog. One of the attributes is "Last Access Audit" as a Date type value. I'm attempting to setup a global automation that runs daily and will look for any softw...
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I have my tickets organized in different groups (let's call them organizations) and I want each group to be able to see only their tickets. For this I have a security level for each group and it work...
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