Community resources
Community resources
Community resources
Jira Service Management
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HI, Iam using JSM 5.4.1 and I configured some approvals in the workflow. but if I want to remove some user I can't do this and it is added again :( and i have to remove the filed completely t...
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I would like to be able to provide a report to certain leaders (who may not have a JSM license) regarding the actual satisfaction comments agents are receiving. We have already utilized the sta...
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I created a select list (custom field) in issue. if it is not selected and "To do" status is changed to "in progress" or "in review" or "Done" a pop up should show. Note: (Without selecting field v...
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Hi, When adding comments to an issues and you '@' someone it only allows you to '@' agents and the reporter of the issue - no extra customers. If you have added requested participants to the issue ...
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There is a manual feature to spin up a slack channel in opsgenie, however I want to understand if there is a way with team actions/policies, or otherwise to have the slack channel automatically creat...
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How can I add the search bar to my Jira portal to look like this? Still reading articles and most say it should appear automatically once the Confluence page is linked to the Jira portal via the Kno...
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Hi, Today we had a problem: some of our tasks disappeared. Nobody could have done it, and in history it wasn’t recorded. What can we do, maybe there were some technical issues?
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Hi together, i need your help about my problem to get a "statistik" of our used organization´s. I have created a rule that when a ticket is created, the domain of the mail is ...
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Hi. The objective I want to achieve is the following or get as close to it as possible - Ship devices out with QR code on packaging (we have Asset Management App) Internal/External eng...
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Hi Team, Could you please help me on the following points? Sorry for the multiple questions. I was able to embed a hyperlink in a request form, but the link shows up in black color and neith...
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We have recently launched help center, which allows to create a bug, suggest a feature. It is hosted e.g. at: https://<company>.atlassian.net/servicedesk/customer/portals When user enters it...
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Hi, Can some will help how to remove the Actions tab from the issue view form. Please finds the attached screenshot for your reference. Thanks,
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I am trying to trigger a review of our service request queue whenever a new issue is transitioned into our queue (status "Open") I am trying to get a list of all the Open issues => Order ...
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One of my sales manager is not receiving any of the responses from jira. While others are receiving all the responses via jira csm. Only this person is complaining that he is not getting our response...
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Hello, we run some trouble in our company and develoeprs are lazy to track time they had spent on tasks :) so i set up mandatory time tracking - i also attached screens how i did it. However, there i...
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Hey, When a task is commented on by a reporter (reporter is a customer, not user) via email, a new task is created instead of being added as a comment to the current thread. It doesn't happe...
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Hi! We are currently using the Jira to GitHub integration and have noticed an issue with the display of usernames in the list of pull requests (PRs) in Jira. Instead of showing actual names, all user...
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Could you let me know if there is a feature similar to Jira Software's "Cumulative Flow Diagram (CFD)" in Jira Service Management's reporting functionality. If not, does easyBI's CFD support Jira S...
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I created a new Issue type schemes and want to associate it to the my Project. The Project is a new one and it's a Software Project. I tried to go to Project Settings and add issue type, but i ...
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Hi everyone Im a newcomer here and still learning Jira so I started with a free plan. It's stated that its limit is 10 users. However, I can't even add the 4th user because Jira says I've got the li...
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I have tried checking every setting but can't figure out why reporters are automatically put into the excluded approvers list. I have tried playing with different options in the workflow approval ste...
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Is there a way to set the attribute which is user type in Object schema through automation rules
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How to automatically assigned users to asset as the behalf of "Last Users" which is exported by the discovery import. There is any settings or any automation rules which is help to assign asse...
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Hi, How can I remove a former user from the Kanban board? Thank you
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Hi All, I created a form of ticket with serial number field. To be precised I have : -Serial number => mandatory field -Second serial number => optionnal field -Third s...
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