Can service management integrate with WhatsApp

[Jude]

I want to integrate our Service Desk with WhatsApp to ensure users can do Password reset from their whatsapp.

I  would also like to know how if we can create and link a BOT to Jira

[Barbara Selak]

Hi Jude!

Please check this Marketplace app: https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management?hosting=cloud&tab=overview as OmniChat is an omnichannel solution, including WhatsApp.

Integrating a chatbot with OmniChat is on our roadmap for Q3, so stay tuned! If you're interested we can jump on a call and see if our solution fits your needs.

Book a Demo 

[John Funk]

Hi Jude - Welcome to the Atlassian Community!

You might want to take a look at this Marketplace app: https://bahri.atlassian.net/jira/marketplace/discover/app/com.infosysta.wcfj.whats-app-connector-for-jira